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Windows 7: I can't find the files I need to delete to get rid of some malware

28 May 2014   #1

I can't find the files I need to delete to get rid of some malware

I got a malware pack that the antivirus software I have used (awdware, norton, hitman pro,malwarebytes) can't get rid of. I am trying to manually uninstall it, but cannot find the files specified by the tutorials.
% %ProgramData%\*.
%windir%\ServiceProfiles\LocalService\AppData\Local\Temp\ Monkeytize.tlb
are some examples.
Is this because it's built off a different version of windows?

My System SpecsSystem Spec

28 May 2014   #2


I have monkeytize, sv9 dilvery67 and more
My System SpecsSystem Spec
28 May 2014   #3

Windows 7 Home Premium

Please use the tool Zoek:
Download > Download zoek.exe version

When the Zoek.exe download appears, save to the Desktop.
On the Desktop, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear.

Disable your AntiVirus and AntiSpyware programs, so they don't interfere with the running of Zoek.exe.
You can find instructions how to disable your security applications here:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

On the Zoek interface, click the Options button and place a checkmark only on the following options:

Do a Deep Scan
Installed Programs

  • Close any open Browsers.
  • Click the Run script button, and wait. It takes a few minutes to run all the script.
  • When the tool finishes, the zoek-results.log is opened in Notepad.
  • The log is also found on the systemdrive, normally C:\
  • If a reboot is needed log is opened after the reboot.
Please post the zoek-results.log in your reply.
My System SpecsSystem Spec

28 May 2014   #4

Log results

Zoek.exe v5.0.0.0 Updated 22-05-2014
Tool run by Mark-Wegrich on Wed 05/28/2014 at 20:38:25.73.
Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Mark-Wegrich\Desktop\zoek.exe [Scan all users] [Checkboxes used]

==== System Restore Info ======================

5/28/2014 8:47:34 PM Zoek.exe System Restore Point Created Succesfully.

==== Installed Programs ======================

Adobe Flash Player 11 ActiveX
Age of Mythology
AMD Accelerated Video Transcoding
AMD AVIVO64 Codecs
AMD Catalyst Install Manager
AMD Media Foundation Decoders
AMD Steady Video Plug-In
AMD USB 3.0 Device Detector
AMD VISION Engine Control Center
ArcSoft TotalMedia
ArcSoft Webcam Sharing Manager
Broadcom 802.11 Wireless LAN Adapter
Broadcom Bluetooth Software
Broadcom Wireless Utility
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Device Access Manager for HP ProtectTools
Don't Starve
Drive Encryption For HP ProtectTools
Energy Star Digital Logo
Evernote v. 4.5.4
Face Recognition for HP ProtectTools
File Sanitizer For HP ProtectTools
Fraps (remove only)
GIMP 2.8.10
Google Chrome
Google Talk Plugin
Google Update Helper
Hewlett-Packard ACLM.NET v1.1.2.0
HitmanPro 3.7
HP 3D DriveGuard
HP Auto
HP Connection Manager
HP Customer Experience Enhancements
HP Documentation
HP ESU for Microsoft Windows 7
HP HD Webcam Driver
HP Hotkey Support
HP Postscript Converter
HP Power Assistant
HP ProtectTools Security Manager
HP Setup
HP SoftPaq Download Manager
HP Software Framework
HP Software Setup
HP Support Assistant
HP System Default Settings
HP Wallpaper
IDT Audio
Java 7 Update 45
Java Auto Updater
JMicron Flash Media Controller Driver
Junk Mail filter update
LogMeIn Hamachi
Malwarebytes Anti-Malware version
Microsoft .NET Framework 4.5.1
Microsoft Antimalware
Microsoft Antimalware Service Multi-Language Pack
Microsoft Application Error Reporting
Microsoft OneDrive
Microsoft Security Client
Microsoft Security Client MUI Language Pack
Microsoft Security Essentials
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML4 Parser
Open Broadcaster Software
OpenOffice 4.0.1
PAYDAY: The Heist
PDF Complete Corporate Edition
Photo Common
Photo Gallery
PlanetSide 2
Privacy Manager for HP ProtectTools
Realtek Ethernet Controller All-In-One Windows Driver
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Sid Meier's Civilization V
SkypeT 6.3
Source SDK Base 2006
StarCraft II
Synaptics Pointing Device Driver
System Update kb70007
Team Fortress 2
TeamSpeak 3 Client
The Battle for Middle-earth (tm) II
Theft Recovery for HP ProtectTools
Validity Fingerprint Sensor Driver
War Thunder
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinZip 15.0
XSplit Broadcaster
XSplit Gamecaster

==== Running Processes ======================

C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\HPHotkeyMonitor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Hewlett-Packard\Drive Encryption\EEAgent\MfeEpeHost.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\MSR\Privoxy\privoxy.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\ATI Technologies\AMDUSB3DeviceDetector\nusb3mon.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Program Files\WIDCOMM\Bluetooth Software\Bluetooth Headset Helper.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files (x86)\Steam\vr\runtime\bin\vrserver.exe
c:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe

==== System Specs ======================

Windows: Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601)
Memory (RAM): 3533 MB
CPU Info: AMD A6-4400M APU with Radeon(tm) HD Graphics
CPU Speed: 2693.6 MHz
Sound Card: Speakers / HP (IDT High Definit |
Communications Headphones (IDT |
Display Adapters: AMD Radeon HD 7520G | AMD Radeon HD 7520G | AMD Radeon HD 7520G | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver
Monitors: 1x; Generic PnP Monitor |
Screen Resolution: 1920 X 1080 - 32 bit
Network: Network Present
Network Adapters: Microsoft Virtual WiFi Miniport Adapter | Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter | Bluetooth Personal Area Network | Realtek PCIe GBE Family Controller | Hamachi Network Interface
CD / DVD Drives: 1x (F: | ) F: hp CDDVDW SN-208DB
Ports: COM Ports NOT Present. LPT Port NOT Present.
Mouse: 5 Button Wheel Mouse Present
Hard Disks: C: 448.8GB | E: 2.0GB | G: 14.7GB
Hard Disks - Free: C: 299.7GB | E: 2.0GB | G: 2.2GB
Manufacturer *: Hewlett-Packard
BIOS Info: AT/AT COMPATIBLE | 09/14/11 | HPQOEM - 3
Time Zone: Pacific Standard Time
Motherboard *: Hewlett-Packard 17ED
Country: United States
Language: ENU

==== System Specs (Software) ======================

Anti-Virus: Microsoft Security Essentials On-access scanning disabled (Outdated)
Anti-Spyware: Microsoft Security Essentials disabled (Outdated)
Anti-Spyware: Windows Defender disabled (Outdated)
Default Browser: Google Chrome 35.0.1916.114
Internet Explorer Version: 11.0.9600.17107
Google Chrome version: 35.0.1916.114
Sun Java version: 1.7.0_45 (32-bit)
My System SpecsSystem Spec
28 May 2014   #5


Its getting really really bad. I'm going to factory reset my computer if this doesn't work.
My System SpecsSystem Spec
29 May 2014   #6

Windows 7 Home Premium

You need to post the entire zoek-results.log in your reply...only got part of it!
My System SpecsSystem Spec
02 Jun 2014   #7

Windows 7 Professional x64 Sp1

Quote   Quote: Originally Posted by mrwizard70 View Post
Its getting really really bad. I'm going to factory reset my computer if this doesn't work.
I always suggest that if you are highly infected to do this instead.

Especially if you know how.

Either way, up to you. We will be here to assist if wanted.
My System SpecsSystem Spec

 I can't find the files I need to delete to get rid of some malware

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