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Windows 7: All Browsers Crashing Randomly

16 Jun 2014   #51
panos2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

unfortunately few crashes came again


My System SpecsSystem Spec
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16 Jun 2014   #52
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Try OPTION ONE in Troubleshoot Application Conflicts by Performing a Clean Startup

This will temporarily disable all startup items and all non-MS services. Temporarily until you follow OPTION TWO and finally OPTION THREE. The idea is to eliminate everything as a cause first, then slowly add services back in in an attempt to find the culprit.

During the trouble shooting, you'll want to run the system for a while with each "set" of services (or no non-MS services) enabled. Try a few programs that you think or know are causing the crashes (games?). If things run well, add a few more services in until you get a crash (or better no crash-but that's unlikely)

Too many people follow the tutorial and add everything back in at once - make changes in small chunks.

Bill
.
My System SpecsSystem Spec
16 Jun 2014   #53
panos2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have try this before, even with all startup items and all non-MS services disabled it was crashes.
My System SpecsSystem Spec
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16 Jun 2014   #54
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by panos2 View Post
I have try this before, even with all startup items and all non-MS services disabled it was crashes.
Ok, did you also post the information from the crash.

I'm sorry, I'm being lazy and not tracking through the thread.

When trouble shooting a difficult to identify issue, it's better to keep changes to a minimum. What I mean is if your machine still crashed with a minimal startup, then leave it that way and pursue other investigations.

When I run up against a wall on my machine, I often take it down to the bare necessities (Out of the box Hardware (HW), no memory upgrades, no extra internal HDs, no external devices, drivers rolled back to the base MS driver, uninstall applications as long as I know that I can reinstall them, .... ).

It is time consuming in both directions - stripping the machine down and then building it back up.

Sometimes, it's easier to do a clean re-install, but that doesn't guarantee success if the issue is HW related.

Easier is a subjective term - it still can be a lot of work depending on what you have installed on your system.

Bill
.
My System SpecsSystem Spec
16 Jun 2014   #55
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I did ask before but one last time run the Kaspersky rescue disk - nothing to lose and it may well pick something up it may not and it does not take long to run.

Download Kaspersky Rescue Disk 10
My System SpecsSystem Spec
16 Jun 2014   #56
panos2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

But there is written "It should be used when it is impossible to boot the operating system." i dont have any problem with booting the OS. Anyway i will downlowad it, it will take more than 9 hours so from tomorrow i can try it. Thanks!!
My System SpecsSystem Spec
16 Jun 2014   #57
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I know it says that but I run it anyway because the thing scans from power on as it were so unlikely to miss much. All the times I have used it the scan has only ever taken a half hour or thereabouts but I guess it depends on the machine specs fast/slow or what.
My System SpecsSystem Spec
16 Jun 2014   #58
andrew129260

Windows 10 Pro
 
 

Ok, It is going to take awhile to look at those dds logs.

Give me some time.

In the meantime, I ask that you do the following:

-Connect your computer directly to your modem, and not the router. Do the crashes still occur?
-show a screenshot or video of what happens when the browser crashes.
My System SpecsSystem Spec
16 Jun 2014   #59
panos2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here two screenshots. I had tryied to connect directly with cable to modem with not any success. I will retry again later.

All Browsers Crashing Randomly-1.png

All Browsers Crashing Randomly-2.png


My System SpecsSystem Spec
16 Jun 2014   #60
andrew129260

Windows 10 Pro
 
 

( I have not looked into the dds logs a thorough 100% look through yet. I will report on that then)

Ok your browsers are not crashing, just not loading....I just want to be sure here.....

How comfortable are you with following a slightly advanced process?

I would like you to boot into a ubuntu live cd. This way, if ubuntu firefox browser is able to load web pages, we know its malware/something with windows. If it fails to load pages as well like google.com or yahoo or cnet.com or something, we know its hardware related. Like a modem, Ethernet cable or some other issue.

So, see if you can follow these directions to download a ubuntu live cd. This will not modify anything on your computer. It will not change anything. It boots the entire OS from a cd. You will need one blank dvd-r.

Here is how to create the disk:

How to Create an Ubuntu Live Cd: 9 Steps (with Pictures)

How to boot from the dvd that was created:

Put the disk in your pc and restart your computer. Choose to boot from the disk, and choose run live cd. Start ubuntu without installing.

Try Ubuntu before you install it | Ubuntu

Troubleshooting not being able to boot from disk:

https://help.ubuntu.com/community/BootFromCD
My System SpecsSystem Spec
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