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Windows 7: Trojan Rovnix.r (1500) explorer.exe

22 Jun 2014   #11
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, it should be OK if you got it from a legitimate source, the COA is a good sign.

Yeah, it can be tough trying to do these things remotely.

If you want to wait for further advice from a security expert, that certainly is an option, although the remote thing may be a bit of a hindrance there too.


My System SpecsSystem Spec
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22 Jun 2014   #12
andrew129260

Windows 10 Pro
 
 

Doing this remotely will be next to impossible, especially with a unsavvy user.

As annoying as it is, it might be best to have them ship you the computer, or maybe you can find a nice legit small buisness computer shop that will not rob her blind and get them to wipe the disk and install windows. Once that is done, you could use teamviewer to reset them up and make sure all security software is applied as well as all the updates.
My System SpecsSystem Spec
23 Jun 2014   #13
larry d

W7 home premium 323 bit
 
 

Andrew, I think your right about that. One hour just to set it to boot from the rom! I was pulling my hair out!! she finally got it and after reboot it still went past the cd-rom drive and booted in to windows. I will never do this again! I told her to just ship it to me or take it to a shop. It is extremely hard when you can't see what buttons the other person is pushing. I'm lucky she didn't blow up the bios!! LOL.
Lesson learned. Thanks again for the help everyone.
My System SpecsSystem Spec
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23 Jun 2014   #14
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by larry d View Post
Andrew, I think your right about that. One hour just to set it to boot from the rom! I was pulling my hair out!! she finally got it and after reboot it still went past the cd-rom drive and booted in to windows. I will never do this again! I told her to just ship it to me or take it to a shop. It is extremely hard when you can't see what buttons the other person is pushing. I'm lucky she didn't blow up the bios!! LOL.
Lesson learned. Thanks again for the help everyone.
No problem, glad you got things squared away.

My suggestions so this (hopefully) does not happen again: (email this to them)

I advise you to install and use the following security programs so you do not get infected again:

-Panda antivirus -You can only have 1 antivirus installed at a time, I recommend using this one and uninstalling what you are using now.

-Malwarebytes
-Superantispyware
-Should I remove it

Run them around once every 2 weeks.

Should I remove it is not a malware scanner. What it does is it looks at all of the installed programs on your PC and gives you a percentage % of how many people uninstall the software. If the percentage % is high, I would remove it as it is most likely not a good program. It also gives a ton of information about what the program does and how it behaves.

I also suggest using a standard user account in windows, and only using an admin account when you need to install software:

User Account - Create

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

UAC makes this easy, see here:

What is user account control (UAC)?

I also suggest choosing always notify for UAC:

What are User Account Control settings?

I also recommend that you use bleeping computers suggestions which can be found here:

So how Did I get Infected?


Those are my recommendations to you, and I Highly suggest you follow them.
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 Trojan Rovnix.r (1500) explorer.exe




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