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Windows 7: ransomware and black screen upon start-up

22 Jun 2014   #1

Win 7
 
 
ransomware and black screen upon start-up

Hi everyone. Not been on the forum for a while but need some help and figured this would be the best place to get it. Yesterday I experienced Ransom ware. I already had some removal instructions printed so followed those but I now have a black screen upon start-up.

What forum should I post onto please?


My System SpecsSystem Spec
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22 Jun 2014   #2

Windows 7 Professional x64 Sp1
 
 

Here is fine

Please read this tutorial fully, and follow all steps.

99% of the time all issues can be resolved with problems starting windows with this tutorial.

Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
22 Jun 2014   #3

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Chameleon View Post
Hi everyone. Not been on the forum for a while but need some help and figured this would be the best place to get it. Yesterday I experienced Ransom ware. I already had some removal instructions printed so followed those but I now have a black screen upon start-up.

What forum should I post onto please?
What Ramsonware was it? Where did you get the removal instructions?
My System SpecsSystem Spec
.


22 Jun 2014   #4
Microsoft MVP

 

If you'd put the actual problem needing help in the title you'll get a lot more help from those who recognize the issue.

I'd run at least two of the bootable AV scans in Troubleshooting Windows 7 Failure to Start, try to get into Safe Mode with Networking at least to run Malwarebytes full scan, then try System Restore from the Windows 7 installation disk or System Repair Disk.

If this isn't enough run SFC /SCANNOW Run in Command Prompt at Boot from disk command line, then continue with all other steps from Troubleshooting Windows 7 Failure to Start leading up to if necessary rescuiing your files to do a perfect Clean Reinstall - Factory OEM Windows 7 which steps are the same for retail and will help you remember everything that needs to be saved, do a perfect install, then maintain it with everything that works best for Windows 7. Your "ransom" will then be the best install of Windows 7 one can have.
My System SpecsSystem Spec
27 Jun 2014   #5

Win 7
 
 

Thank you all for your advice, I'm most grateful. It was the Police/FBI type of ransomeware and the removal instructions I used came from (computerhope.com) I have removed the virus before using Malwarebytes. I should have stuck to that. During the time I was trying to sort my PC I was able to access the system via the Task Manager. Whilst doing so I discovered a brilliant piece of software called Registry Reviver, it sorted out my problem in seconds. Highly recommended.

Have a nice weekend.
My System SpecsSystem Spec
27 Jun 2014   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Google this software you are recommending so highly!!!!
You do not need third party registry cleaners with Windows 7 with the exception of Ccleaner!
My System SpecsSystem Spec
27 Jun 2014   #7

Win 7
 
 

Thanks for the pointers guys but it sorted me out very quickly.

Have a nice weekend.

Robert.
My System SpecsSystem Spec
27 Jun 2014   #8
Microsoft MVP

 

If the Reg program merely backed up and restored reg then it may be survivable but I would uninstall it now. It's probably spying on you right now from System Tray?!

Glad you got it sorted. For the chronically infected I recommend Malwarebytes Real Time protection at $29 for life. It will block anything bad.
My System SpecsSystem Spec
28 Jun 2014   #9

Win 7
 
 

Hi again Greg. Thank you for your comments and yes, I will take your advice. What bothers me now is the fact that I have the full Malwarebytes programme on my PC and yet the Ransomware still got into my machine. Is there some way that it (ransomware) can be stopped before it gets a hold?

My best wishes.

Robert.
My System SpecsSystem Spec
28 Jun 2014   #10
Microsoft MVP

 

This is the first I've heard of MBAM Real Time not being able to block malware. Did you click on something to allow the malware to download? This is how most malware gets in. I see users do this all the time allowing spyware during freeware installs due to not watching closely the checkbox choices. I'm not sure of the transmission method of ransomware but it may have presented itself at some point for you to choose or not. Do you remember this? If not and there was no action on your part that might be better safeguarded in the future, then I don't know what you can do except study the specific Ransomware via google to learn solutions which might offer prevention measures or avoidance techniques.

Be sure to also save externally an image when Windows 7 is working best, and keep your files backed up externally. Here is a free method to Sync, Backup and Store your Files to the Cloud with Skydrive - Windows 7 Forums
My System SpecsSystem Spec
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 ransomware and black screen upon start-up




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