infosis.net- should I be comcernedthat I ran it?

phoenixmark · 03 Jul 2014

Short story long, I've been having problems with my Dell laptop not saving profiles and whenever I type in tthe password for a secure internet connection I've never used before, I need to take ownership of the profiles program on the next bootup. Not really a big problem, I know to "take ownership" of profiles on next boot up. I've been in contact with Dell tech support about this. Anyways, yesterday I get a phone call claiming to be from windows support. Figuring Dell contacted them (whomever "them" might be) they walked me through this: windows key +r, typed eventvwr. It listed 38,000+ errors. He then told me to go to infosis.net and download team viewer and this allowed him to remotely access my laptop. I did- mistake???? Big mistake???? When he told me my computer has infected files and that my win7 root certificate expired in 2002, I immediatly shut off the computer. BTW, this laptop is 3 months old. The 2002 date is what alerted to me something is wrong with what was going on here.
Is this program I downloaded something I need to be concerned about? I ran a full Norton virus scan. I can not find anything called infosis or ammyy in either program files or program data folders. Nothing shows up in programs and features and Revo does not show anything either. I also ran malwarebytes and nothing showed up there either.
Thanks for any tips, ideas, or suggestions on what I should do next.
Mark

aritra2116 · 03 Jul 2014

Yes, absolutely you made a big mistake. These are scam phone calls claiming to be from 'Microsoft' tricking users into downloading potentially unwanted software or otherwise scam you out of your money by asking you for money to fix your 'errors'. Event Viewer errors are common and are not so major until event viewer says it. If all the genuine security software you used show no problems with viruses, then pretty sure you must be safe. Never respond to such phone calls or give them access to team viewer or anything. All they want to do is get access to your data and scam you. Dell or Microsoft would never call you and tell you that you have viruses on your computer. So stay away from such tech support scams.

phoenixmark · 03 Jul 2014

Thank you for the reply. Do they still have access to my computer somehow? Is there any other procedures I can use to see that this program I ran is no longer installed and useable? I really would like to know how they got my cell phone number. I actually am having a Windows issue with my laptop which is why I've been in contact with Dell tech support.

Jacee · 04 Jul 2014

Download DDS from one of these links:
DDS.com
DDS.pif

Disable any script blocking protection
Double click the dds icon to run the tool.
When done, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt <--- will be minimized in the task tray
Save both reports to your desktop.

Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.

phoenixmark · 04 Jul 2014

Thanks for the programs to try. How do I disable script blocking? More importsnt, how would I re-enable it and does it need to be disabled or enabled?

Jacee · 04 Jul 2014

"Script blocking programs" refers to your anti-virus, anti-spyware, ... as well as disable any security applications which might interfere with the tools ... rebooting should turn it back on.

phoenixmark · 05 Jul 2014

Thanks. I ran the program and attached the files.

Jacee · 05 Jul 2014

Uninstall TeamViewer

Please download AdwCleaner by Xplode and save to your Desktop.
Step 1.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner v3: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder
******Post both .txt logs

andrew129260 · 06 Jul 2014

I just want to point out:

Team viewer itself is not a bad program. It is a great program in fact. The people using it to be evil are what makes it bad.

phoenixmark · 06 Jul 2014

I searched for team viewer on my laptop and can not find any references to it.

Here is the results of running adwcleaner as requested in step 1. I see nothing in the log file I want to remove. It all looks good to me. Does anything look not right to you? Do I need to do step 2?