New
#1
System may be compromised
My son called this afternoon and said he had an issue with an IPhone and in order to get support he did a Google search for Apple support. The first hit in the results was the following link;
Amazingtechsupport
He called them and the tech, who had a heavy accent, asked him to attach the device to his computer and then requested remoted access. FOOLISHLY and after my giving him several warnings to never allow remote access he did it anyway. He explains what happened next as follows;
The tech ran a "dos" emulation window and the screened scrolled for about 15 seconds and at the bottom of the screen was the following message; "Your system has been hacked". At this point my son called me to explain what just happened and during him explaining things the tech proceeded to draw, with what my son said looked like using a pencil, to make a symbolic sad face; ie, :-( Then he circled the "Your system has been hacked" and said "Do you see that?". By now I had obtained enough detail to say disconnect your system and get off the phone, which he did.
My questions are;
1. Does anyone know if the link is associated with a legitimate company?
2. Is there anyway I can check the system for a keylogger, nefarious software or damage?
I have had him run a scan with MBAM and Avast and both came back with no infections detected, although I doubt from what he discribed that the system would be infected with malware or a virus.