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Windows 7: Cannot boot to windows after using Malwarebytes

28 Jul 2014   #11

Windows 7 Pro x64
 
 

One should be able to use robocopy from another system running the same version of Windows to the affected computer.
If you're having issues please contact our Help Desk or open a ticket on the forum and we'll do our best to assist you.

Thanks again

My System SpecsSystem Spec
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28 Jul 2014   #12

Windows 7 64 bit
 
 

I am working with malwarebytes.org to fix this issue and if this doesn't work will try some of the other suggestions I've read here. Afterwards I will post a link to the solution. Thanks for everyone's help
My System SpecsSystem Spec
28 Jul 2014   #13

Windows 7 Ultimate x64
 
 

Excellent
My System SpecsSystem Spec
.


28 Jul 2014   #14

Windows 7 Pro x64
 
 

If possible one of these options would be the best choice to get the system running again.

How to Do a System Restore in Windows 7

How to Run a Startup Repair in Windows 7

The first choice would be best as we should not need to run further updates or fixes. The second method would hopefully get you working but then we'd need to run some other restore fixes to put things back the way they were.
My System SpecsSystem Spec
28 Jul 2014   #15
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

For some reason, I thought MBam made restore points when removing malware ... where and when did I loose the plot?
My System SpecsSystem Spec
28 Jul 2014   #16

Windows 7 64 bit
 
 

When I do a system restore it still takes me back to the repair windows screen.
My System SpecsSystem Spec
28 Jul 2014   #17

Windows 7 Pro. 64/SP-1
 
 

I have posted this on the Malwarebytes Forum. Hopefully the answers will help us here.
---------------------------


Posted Today, 11:03 PM
Just some questions I would like answered because I want to relay them to the
Seven Forum.
http://www.sevenforums.com/

1. Is Malwarebytes free and Premium safe to update?
2. What is the proper setting with quarantine?
3. Is it safe to scan with Malwarebytes free and Premium?
4. Has their been or is their going to be a update to solve this resent problem?

Thank you for your help.

Layback Bear
My System SpecsSystem Spec
28 Jul 2014   #18

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by B3astiie View Post
When I do a system restore it still takes me back to the repair windows screen.
Until AdvancedSetup returns:

If you are trying to recover from the 2014.07.26.09 database issue, please refer to this recent forum post by one of the MBAM Support Leads: https://forums.malwarebytes.org/inde...s/#entry858788
Quote:
any others who have had the same incident occur, please create your own topic here in the forums or submit a helpdesk request, but kindly do not do both.
IMPORTANT: PLEASE DO NOT run the mbam-clean removal tool.

For one-on-one, free help in the forum, please start a new topic here: https://forums.malwarebytes.org/inde...-removal-help/
OR
For one-on-one, free help via email at the help desk, please submit a ticket here: Malwarebytes | Malwarebytes Consumer Support

It would help if you could refer to the "2014.07.26.09 database" in your forum post or helpdesk ticket request.

Thank you,
My System SpecsSystem Spec
28 Jul 2014   #19

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I have posted this on the Malwarebytes Forum. Hopefully the answers will help us here.
---------------------------


Posted Today, 11:03 PM
Just some questions I would like answered because I want to relay them to the
Seven Forum.
http://www.sevenforums.com/

1. Is Malwarebytes free and Premium safe to update?
2. What is the proper setting with quarantine?
3. Is it safe to scan with Malwarebytes free and Premium?
4. Has their been or is their going to be a update to solve this resent problem?

Thank you for your help.

Layback Bear
Here is the link to the reply:
https://forums.malwarebytes.org/inde...s/#entry859530

Thank you,
My System SpecsSystem Spec
29 Jul 2014   #20

Windows 7 Pro. 64/SP-1
 
 

They did answer my questions but they seemed to be more concerned about where I posted.

Their reply.

https://forums.malwarebytes.org/inde...two-questions/


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Posted Yesterday, 11:16 PM
1. Yes
2. Quarantining for scan should NOT be set to automatic for scanning. You should choose to quarantine something rather than doing it automatically.
3. Yes
4. I presume you are speaking about Saturday's incident without actually mentioning it by name. Default quarantining is being reviewed.

FYI...updating and scanning was safe on Saturday early evening (may even be late afternoon, depending on where you are). Bottom line is that it's handled. and was a very isolated incident.


I hope this is help for some. It helped me.
My System SpecsSystem Spec
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 Cannot boot to windows after using Malwarebytes




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