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Windows 7: Cannot boot to windows after using Malwarebytes

26 Jul 2014   #1
B3astiie

Windows 7 64 bit
 
 
Cannot boot to windows after using Malwarebytes

Hey everyone,

I ran malwarebytes on an Acer computer and after finding over 11, 000 infections and removing them it prompted me to restart. After the restart it will show the windows log then after a few seconds reboot again and go to the windows repair count down.

After the count down it scans to see if it can find problems and repair them or restore to a earlier time. It ask me if I would want to restore, I said no by accident. I tried it again and restarted but it will no longer ask to restore it, just says windows can not fix the problem.

Will someone help me please? I have tons of important documents on my computer.


My System SpecsSystem Spec
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26 Jul 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Do you have a windows 7 disc? If so try to do a a system restore using the windows disc. Restore it to a time before all these infections were found because that sounds like the last time the system was working properly.
My System SpecsSystem Spec
26 Jul 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by B3astiie View Post
Hey everyone,

I ran malwarebytes on an Acer computer and after finding over 11, 000 infections and removing them it prompted me to restart. After the restart it will show the windows log then after a few seconds reboot again and go to the windows repair count down.

After the count down it scans to see if it can find problems and repair them or restore to a earlier time. It ask me if I would want to restore, I said no by accident. I tried it again and restarted but it will no longer ask to restore it, just says windows can not fix the problem.

Will someone help me please? I have tons of important documents on my computer.
If that 11,000 is not a false positive your OS was already wrecked and a clean install is your best option.

You can use something like this to get your documents though,

http://www.sevenforums.com/tutorials...cy-backup.html
My System SpecsSystem Spec
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26 Jul 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check this thread to see if you aren't suffering from one of Malwarebytes brainfarts again:
Malware scan turns into a bad situation
My System SpecsSystem Spec
26 Jul 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Golden View Post
Check this thread to see if you aren't suffering from one of Malwarebytes brainfarts again:
Malware scan turns into a bad situation
I thought that 11,000 sounded odd. They caused me to do a clean install last time they did that.

Way to go MBAM, they need to get their act together.
My System SpecsSystem Spec
26 Jul 2014   #6
ThrashZone

Win-7 H-Premium 64-bit sp1
 
 

I'm still wondering how long this goose egg of an update was allowed to live in the wild ?

Looks like an estimated 3 hours in the wild ?
https://forums.malwarebytes.org/inde...antined/page-4
My System SpecsSystem Spec
27 Jul 2014   #7
AdvancedSetup

Windows 7 Pro x64
 
 

@B3astiie

Please open a new topic on our site or with the Help Desk and we'll do our best to try and assist you with this.

Thank you

Malwarebytes.org
My System SpecsSystem Spec
27 Jul 2014   #8
gregrocker

 

If you haven't gottenwhat you need by now, your best course is as stated to attempt using the WIn7 disk System Recovery Options or System Repair Disk to Startup Repair.

This should automate System Restore or System File Checker to either roll back to before the damage or repair it. If neither is obviously run, then run them from the System Recovery Options which has System Restore on its list and a Command Line to run SFC /SCANNOW Run in Command Prompt at Boot.

In addition everything possible that can be done is here for Troubleshooting Windows 7 Failure to Start leading up to if necessary rescuiing your files to run Recovery or do the superior Clean Reinstall - Factory OEM Windows 7.

If you do go to Malwarebytes site for help, please let us know exactly how it goes with links if possible. We are very concerned for the countless thousands of users we've referred to MBAM over the years and will see to it you are given the help that you need by whatever means necessary.
My System SpecsSystem Spec
27 Jul 2014   #9
AdvancedSetup

Windows 7 Pro x64
 
 

Thanks @gregrocker we often do use links from this forum to refer users to as there is some great information here.
My System SpecsSystem Spec
27 Jul 2014   #10
Salamander

Windows 7 Ultimate x64
 
 

This happened to me some days ago. Exactly the same.

First I downloaded the kaspersky rescue live cd to get rid of some serious virus that were in the system.

But, that did not solve the issue with the continuous reboot.

Then I downloaded an other live cd [this is not for free but I use a torrent to get it]. Is called "Wondeshare LiveBoot 2012 v 7.0.1" I used all the tools to replenish the files that make windows 7 to load. It did work but the system was a little weird because of the virus that attacked the system, so anyway I use dban to erase it all.

I hope this helps


Btw: if you just want to get your files, use a cd with ubuntu or linux. Use the option test without installing [I cant remember exactly how is labeled that option]. I made the big mistake to recover my files using the safe mode when I finally solved the reboot problem; this is why I'm here.
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 Cannot boot to windows after using Malwarebytes




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