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Windows 7: Command Center wants to make changes to my computer, can't click no

11 Aug 2014   #31
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by uapaul View Post
I don't have a folder called avast in either of my program files. I do have a folder called Avast Software in my Program Data folder, should I choose that folder and uninstall it?
Ok then. Yes that is fine if you would like. The important thing is to choose the uninstall button like shown in the screenshot. This will delete all reg keys and drivers if any are found and then will prompt to restart.

Later, AFTER you rebooted from the utility, if you like you can search for and delete any folders you find with avast. But the removal tool should be fine.

Once you finish doing the above,
After you get booted back up. Hit no (if you can) on the uac prompt for command center.

Then Please do what was posted in post 25.

Click this link to go directly to the post.

Confirm with me what you have done when you finished.


My System SpecsSystem Spec
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11 Aug 2014   #32
uapaul

Windows 7 Home Premium 64bit
 
 

I haven't run tfc yet, but I think this might be of some importance; When I had the avast uninstaller restart my computer I waited for about 10 minutes for my computer to shutdown and reboot, but it just kept on saying "shutting down". I decided to turn it off manually with the power button and I restarted it in safe mode. I went on with the avast uninstaller and uninstalled the avast software and restarted my computer in normal mode.
My System SpecsSystem Spec
11 Aug 2014   #33
uapaul

Windows 7 Home Premium 64bit
 
 

I ran tfc here are the results"

total files cleaned: 3,901.00 mb

Towards the end of the scan, libraries opened out of nowhere.

There was no prompt to reboot so I restarted the computer myself.

When my computer restarted there is a black space in my icons and I don't remember what was there, but I do remember there not being an open space.

I still received the command center prompt. Here's a picture:


Attached Thumbnails
Command Center wants to make changes to my computer, can't click no-after-tfc.png  
My System SpecsSystem Spec
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11 Aug 2014   #34
andrew129260

Windows 10 Pro
 
 

Ok, thank you for the information. Run herdprotect again. This time remove what was showing in the screenshot from earlier. Everything above the inconclusive line. Does this make sense? Check and remove those programs. Click the item-Action-delete. Once done, and the threats removed; restart the pc. Run it again and then post a new log.

1.) Were you able to save the file (tfc) in google chrome or did you have to use internet explorer?
My System SpecsSystem Spec
11 Aug 2014   #35
uapaul

Windows 7 Home Premium 64bit
 
 

I didnt try in google chrome, I used internet explorer for the download
My System SpecsSystem Spec
11 Aug 2014   #36
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by uapaul View Post
I didnt try in google chrome, I used internet explorer for the download
Ok so it worked in there then. Thank you

Do not forget to do the following posted above:

Ok, thank you for the information. Run herdprotect again. This time remove what was showing in the screenshot from earlier. Everything above the inconclusive line. Does this make sense? Check and remove those programs. Click the item-Action-delete. Once done, and the threats removed; restart the pc. Run it again and then post a new log.
My System SpecsSystem Spec
11 Aug 2014   #37
uapaul

Windows 7 Home Premium 64bit
 
 

Before I do that, would it be safer to shut down my computer and then turn it on instead choosing restart after the removal of the threats?
My System SpecsSystem Spec
11 Aug 2014   #38
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by uapaul View Post
Before I do that, would it be safer to shut down my computer and then turn it on instead choosing restart after the removal of the threats?
That makes no difference.
My System SpecsSystem Spec
11 Aug 2014   #39
uapaul

Windows 7 Home Premium 64bit
 
 

I ran the herdprotector scan, found one threat (the other ones i remember it showing last time are gone)and I chose to look at the details of it and it was part the uninstallation software for call of duty world at war (a game I have on disc). herdprotect told me that I should uninstall COD WAW from the control panel before deleting this file because it might not allow the game to uninstall correctly if I ever chose to do so. I decided to check on here before removing the file.

There was an option to cancel looking at the details and go back to the scan results so I could be ready to remove the file, but when I clicked cancel this appeared and has been "removing set.exe" for about 15 minutes. Should I close the herdprotect window and rescan?


Attached Thumbnails
Command Center wants to make changes to my computer, can't click no-herdprotector-stuck.png  
My System SpecsSystem Spec
11 Aug 2014   #40
andrew129260

Windows 10 Pro
 
 

You do not need to uninstall call of duty. You can just close out of herdprotect and restart your pc. Even if it still says removing setup exe, just restart. Setup.exe is not malware. Your game will be fine.

Now move on to this:

Run herdprotect again, save a log and upload it here. (Were done with the malware removal imho. This is just so I can double check.) Just close out of herdprotect then.

____________________________________________________________________________________________

Next step for directions:

Command center is not malware. It is this: Alienware Command Center - Should I Remove It?

You do not need should I remove it to uninstall it, that link is just for information purposes.

It is made by alienware. Find it under control panel-uninstall a program. Find it and uninstall it. It is just bloatware from the manufacturer you do not need.

Then restart.

Keep up the good work
My System SpecsSystem Spec
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 Command Center wants to make changes to my computer, can't click no




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