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#51
Here's the hitman log
Hitman pro is clean. Did you do the google chrome reset?
Last thing to do/check: (I know you ran it before, but let us see.)
1.) Download AdwCleaner by Xplode and save to your Desktop.
- Double click on AdwCleaner.exe to run the tool
- Vista/Windows 7/8 users right-click and select Run As Administrator.
- Click on the Scan button.
- AdwCleaner will begin...be patient as the scan may take some time to complete.
- After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
- The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
- Upload the contents of that logfile in your next reply using the paper clip on the reply box.
- A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
2.) Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.
Junkware Removal tool:
3.) Please download Junkware Removal Tool to your desktop.
- Shutdown your antivirus to avoid any conflicts.
- Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Upload the contents of that logfile in your next reply using the paper clip on the reply box.
- When completed make sure to re-enable your antivirus
Here's the log from adwcleaner. Also, when my computer restarted avg said my firewall was off. I waited for a few seconds and it automatically turned on.
Here's the JRT log. When I started the scan my internet bars went from 2 to 4, but when the scan finished and I closed the tool and opened google chrome, the bars went back down to 2. I forgot to enable avg until after I opened chrome which looking back I think was a mistake. I'd like to retry the JRT scan but open avg right after it finishes.
Ok the logs look good now. :)
I will ask again: Did you do the google chrome reset? https://support.google.com/chrome/answer/3296214?hl=en
Are you issues resolved with the browsers now? Can you download and save files in both?
In order to diagnose your bsod and see what else is going on with your system I need you to go to this utility, and follow the directions. Then upload the zip file here:
SF Diagnostic Tool - Using for Troubleshooting
I did do the chrome reset and the browsers are resolved, sorry I forgot to mention that earlier.
Download and install NVIDIA DRIVERS GeForce 340.52 Driver WHQL
No further troubleshooting is possible before that; as far as you have display driver version 285.66 installed, which is almost 3 years old.
Let us know the result.
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Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa800862c4e0, fffff8800fc88ae4, ffffffffc000009a, 4} *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa800862c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8800fc88ae4, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000004, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: nvlddmkm+c3bae4 fffff880`0fc88ae4 4883ec28 sub rsp,28h DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre STACK_TEXT: fffff880`06730a48 fffff880`0fd21140 : 00000000`00000116 fffffa80`0862c4e0 fffff880`0fc88ae4 ffffffff`c000009a : nt!KeBugCheckEx fffff880`06730a50 fffff880`0fcf4867 : fffff880`0fc88ae4 fffffa80`099d6000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`06730a90 fffff880`0fd20f4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0862c4e0 fffff880`0fdf135a : dxgkrnl!DXGADAPTER::Reset+0x2a3 fffff880`06730b40 fffff880`0fdf003d : fffffa80`0a8ef010 00000000`00000080 00000000`00000000 fffffa80`098f2010 : dxgkrnl!TdrResetFromTimeout+0x23 fffff880`06730bc0 fffff800`0336f73a : 00000000`041f9829 fffffa80`099f0060 fffffa80`06995b30 fffffa80`099f0060 : dxgmms1!VidSchiWorkerThread+0x101 fffff880`06730c00 fffff800`030c48e6 : fffff800`0324ee80 fffffa80`099f0060 fffff800`0325ccc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`06730c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nvlddmkm+c3bae4 fffff880`0fc88ae4 4883ec28 sub rsp,28h SYMBOL_NAME: nvlddmkm+c3bae4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4e9feb76 FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_0x116_image_nvlddmkm.sys FAILURE_ID_HASH: {1f9e0448-3238-5868-3678-c8e526bb1edc} Followup: MachineOwner --------- 3: kd> lmvm nvlddmkm start end module name fffff880`0f04d000 fffff880`0fcc4000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Thu Oct 20 15:05:50 2011 (4E9FEB76) CheckSum: 00C64A90 ImageSize: 00C77000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
I downloaded and installed the new drivers. Can I delete the package launcher?
Dont delete anything. Deletion is not any way to get rid of anything .... you need to uninstall what you dont want.
If you dont want the extra stuff, uninstall the entire driver using DDU. Then run the installer again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
You will get only the things that you want.