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Son duped! How do I know if computer is infected by infosis.net scam?
Hi-- I am in need of technical expertise to assess for whether my computer has been attacked! My 13 yr old son was duped by someone calling claiming to be a Microsoft technician with knowledge that our computer was hacked. I was not home...
He did much of what they asked, typing windows + R, typing in 3 separate prompts at that window to see the evidence of hacking. He was told to type in "inf", then "eventvwr" and finally "www.infosis.net"
He says that the when the computer went to that website, he then told them he needed to call me, which he did, and I told him to not follow any instructions.
Unfortunately, he was scared to tell me he already HAD followed several of their instructions.
He tells me that once he knew they were bad, he just turned the computer off, but that was many minutes into the call and after he got to the infosis.net web site.
So, clearly, this is BAD.
I have no idea if they helped themselves to access my computer remotely or if they initiated a malware download. I am in the middle of running a full Norton 360 system scan as I type.
I pray there is a kind soul who can help me through comprehensively evaluating this problem, step by step?
Thanks,
Aimee