Hi Friends,
I need some help removing the malware/virus please. I have tried MB but it stuck on Heuristic Analysis for a long time, I am unable to uninstall any programs, right click doesn't respond, I have been using AVG2014 for AV. Thanks in advance.
Last edited by brummyfan; 10 Sep 2014 at 15:50.
Hi there, has it managed to finish scanning yet?
I would possibly restart the scan after a while just in case it got stuck.
I would also do full scans with your AV.
You mentioned you are unable to uninstall anything, if you can install software then Download and Install SuperAntiSpyware:
Download the free edition here - SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Let us know how you are getting on.
Regards,
Jamie
Hi Jamie,
Thanks for the prompt help, I have removed some unknown Toolbars(many), search engines with SuperAntiSpyware, uninstalled AVG2014 which installed some Add-ons(may have caused the problems), now using MSE for AV, after the removal of AVG, MB completed the scan and quarantined few, now my laptop works fine, I'll run sfc /scannow tomorrow, actually, it was my fault not maintaining it properly as I don't use it much and mostly used by my daughter. However, Thanks again for your timely help.
Let us make sure:
1.) Download herdprotect: (choose the portable version)
Download herdProtect - Free Anti-Malware Platform
2.) Run the scan.
3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.
DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.
Attached Images
Hi Andrew,Let us make sure:
1.) Download herdprotect: (choose the portable version)
Download herdProtect - Free Anti-Malware Platform
2.) Run the scan.
3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.
DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.
Attached Images
Thanks for the response, I have tried to scan my system with the herdProtect, it stops at cloud connection, I have sent an email to the support and waiting for their help.
Hi brummyfan
You have a little problem so you could try this ..
1. Download RKill > RKill Download and please do read RKill - What it does and What it Doesn't - A brief introduction to the program.
2. Start RKill.
3. With RKill open run Malwarebytes and quarantine.
4. Run SAS for a second opinion.
Hi Stephanie,
Thanks for the support, I have managed to successfully scan with herdProtect after running sfc .scannow, I will run the programs you mentioned once I finished with herdprotect, Thanks again.
EDIT: I have run RKill and it found no malwares, MB and SAS quarantined few, I hope I am clear of any virus.
Last edited by brummyfan; 11 Sep 2014 at 08:11.
Herdprotect looks good. So far so good.
Lets continue:
* Download the Farbar Service Scanner.
* Once download, right click the fss.exe file, and choose run as administrator.
*Checkmark the following boxes:
-Internet services
-Windows firewall
-System Restore
-Security center/action center
-Windows Update
-Windows defender
*Click Scan. A notepad window will appear with your log file. Save it to the desktop. Then upload the log here in your next reply using the paperclip on the reply box.
____________________________________________________________________________________
I would like you to scan with Hitman Pro.
1.) Download hitman pro here for your windows version and install it.
2.) Open hitman pro. Click next.
Read and Accept the license agreement, then checkmark the box and click next.
Choose to only run a one time with this computer and click next
The scan will start, wait until it completes, then click the save log button.
Choose a place to save it for upload later
Close out of hitman pro.
Find the log file wherever you saved it and upload it using the paperclip
Quote