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Windows 7: phone call from company representing windows says i have errors?

17 Sep 2014   #1
jeanniet2

windows 7
 
 
phone call from company representing windows says i have errors?

I received a call this evening saying I have many errors - events on my computer being sent to windows daily and they needed to help me fix them- the last part of their name was VAP- I never heard of them- has anyone? they had my windows id number=- well the first part of it- they guided me thru commands to show me the rest of my id number and they did read it all to me- they brought me to events page which said I had 24 thousand events!~ yikes! most of them seemed related to Bonjour Service. The guy then transferred me to his supervisor who wanted me to give him control of my computer. I was reluctant to do this and he became angry- I asked why can't u tell me what steps to take and I can do it? he asked Are u a technician? grrrr I told him I didn't feel comfortable to which he replied well hang up then and your computer will break ! I asked him if this was going to cost me money and he said maybe. I took his name and number and said I would get back to him. he kept wanting to know what antivirus I had and who installed it etc>>> I just didn't feel comfortable- has anyone had this happen or know if windows has such a company? I looked up the Bonjour Service and see that is installed on your computer when you download ITunes- I did find steps to remove it but haven't done so because I used iTunes. sigh- can anyone help me- why have I never been notified by my computer about these events?


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17 Sep 2014   #2
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

The caller is nothing but a lying, no-good-for-nothing scammer (I have better terms but Mama told me not to use those words) who has nothing to do with Microsoft or any other legitimate company. You were smart not to give him control of your computer. Unless you gave them access to your computer, there is no way they could no what was going on with your computer and chances are there is nothing wrong with it.
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17 Sep 2014   #3
jeanniet2

windows 7
 
 

got really nervous so called Microsoft directly- this is a total scam- many people are receiving these calls- don't give any info out!
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17 Sep 2014   #4
jeanniet2

windows 7
 
 

thanks Lady Fitzgerald!
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17 Sep 2014   #5
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You did good!!
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18 Sep 2014   #6
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

For added bonus fun, see how long you can keep them on the phone, giving false info & acting PC illiterate, before they get frustrated & hang up
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18 Sep 2014   #7
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

I'll do that if I'm not busy at the time. Otherwise, I just rip them a new one.
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18 Sep 2014   #8
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

Quote   Quote: Originally Posted by Borg 386 View Post
For added bonus fun, see how long you can keep them on the phone, giving false info & acting PC illiterate, before they get frustrated & hang up
They call me twice a week. If I have time I play along to waste theirs.

My best record so far is about 20 minutes with three different people (original "technician" and two "supervisors").
The last "supervisor" finally gave up and said "Why are you wasting my time?" then hung up.

Regards,
GEWB
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18 Sep 2014   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by Borg 386 View Post
For added bonus fun, see how long you can keep them on the phone, giving false info & acting PC illiterate, before they get frustrated & hang up
It's good to have a nice play once in a while
They never call me
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18 Sep 2014   #10
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Now, if there was just some way to keep the misbegotten politicians from calling.
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 phone call from company representing windows says i have errors?




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