Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: New twist to scamming

25 Sep 2014   #11
andrew129260

Windows 10 Pro
 
 

Jacee is referring to this:

Quote   Quote: Originally Posted by Borg 386 View Post
I do know that they put a link on the desktop that said "Tech Support" & when I clicked it, it went nowhere, "Page not found."



My System SpecsSystem Spec
.
25 Sep 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ah, thanks - cheap $tore glasses ... again!
My System SpecsSystem Spec
26 Sep 2014   #13
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Quote   Quote: Originally Posted by Jacee View Post
Did you look at the 'properties' on the tech support link?
Yepperz, I did check to make sure it wasn't a .exe disguised as a web link.
My System SpecsSystem Spec
.

26 Sep 2014   #14
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Usually details are in the contract that will usually state you'd be paying for the service not the software the service might use
Even Norton uses third party free software to clean infections when they fail to block something so the use of free goodies is normal the only difference might be Norton cleans it's tracts
My System SpecsSystem Spec
26 Sep 2014   #15
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Yeah, that is true Thrash, but I disagree with the way these people are running a somewhat underhanded service. Cold calling people, claiming to be affiliated with MS, renaming a free tool to something else & then charging for what they say is "their software." They shouldn't take credit for other peoples hard work.

I think the author of the tool might want to put a disclaimer up front like some of the free tools have, saying if you paid for this software, you were ripped off.

Unfortunately, it isn't (as far as I know) illegal to sell something that is free if someone wants to pay for it. Look at the MS store, they just recently had to clean up due to the large amount of "apps" that people were selling, & it turned out they were nothing but instructions on how to d/l the software.

I have to wonder if they decided to refund some of the money because they didn't want any complaints filed against them.
My System SpecsSystem Spec
26 Sep 2014   #16
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

The elderly are unfortunately easy prey
But yes that was an added twist rename and saying they are affiliated with Microsoft,
The BBB might be a good thing to report to along with the other used developers

All this stuff needs to be documented well so if anything misleading is in writing ? might have a good case for a refund
My System SpecsSystem Spec
26 Sep 2014   #17
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

I would think a full refund, but the question is, do they have a legal leg to stand on? They paid for a product, the fact that it was free is besides the point. I haven't seen them today yet, so I don't know what the CC company told them. And the company does claim they "optimized" his PC while they were connected to it. That could anything from emptying the trash to running the Windows cleanup program.

I don't know all the facts, they could be a legit company & that's just the way they operate, although it is a lousy business model if you ask me.
My System SpecsSystem Spec
26 Sep 2014   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

No doubt snakes,
But without the actual agreement to go by ?
Learning via hard knocks

Allot of these companies will give a partial refund if not full just to keep bad press or reporting quite
Some evidence does need to be collected that you found might make it easier ?
You might try to bait an email support ticket for them
My System SpecsSystem Spec
26 Sep 2014   #19
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Another factor here is what was actually said to the person vs how they interpreted it. Without a recording of the call we will never know. I've had calls where they'll say stuff like they are MS specialists or something similar and the person could have interpreted that to mean they were saying they were affiliated with MS. As I said earlier, the contract may have been just to optimize and maintain the PC and not an actual charge for the software. Was the callee sent an invoice?

Maybe the company contracted with the author of the software for custom branding of the software?

I really don't think this is a scam, more likely an aggressive, fast talking salesperson.
My System SpecsSystem Spec
26 Sep 2014   #20
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

@ Thrash - They said the rep told them the service was cancelled, so no chance of baiting them.

@ Strollin - Yeah, that's true. Since I didn't hear the call I can't say for sure. As far as I know, they never got an invoice confirmation, E Mail or paper. I think it might be in that realm though, a fast talking salesperson preying on the fears of people having an infected PC. Close to a scam but not quite.

As far as I'm concerned though, it might as well be a scam.
My System SpecsSystem Spec
Reply

 New twist to scamming




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
New SSD, New Win 7 Install with twist
I have a new SSD (120 GB Sandisk Extreme) and a new OEM copy of Win 7 Ult 64-bit. My rig has 4x 1TB in RAID-10 running XP. I've got a lot of programs and 4 user accounts I don't want to build from scratch. Where I want to end up is with Win 7 on the new SSD with all user accounts,...
Installation & Setup
Logical to primary, with a twist
First off, I'm fairly equally skilled with Windows (especially the NT kernel family), Mac OS (from System 7, c. 1991, to OS X Snow Leopard), and Ubuntu Linux (8.04 to 11.04). That said, I prefer Mac OS X, as it doesn't have issues like these. I'm trying to repartition my hard drive into two...
Backup and Restore
A twist on Win 7 plus Win 7 dual boot
My adventure is similar to merlincorp in his thread: "Win 7 plus Win 7 on 2 partitions?" The biggest difference is that I want to stay with Dual Boot indefinitely. I do a lot of beta testing and my plan is to create an image (Macrium Reflect) and periodically restore a "new" Win 7 partition...
Installation & Setup
The old Plugged in not charging - With a twist.
This is very bizarre so please be patient! I've dealt with this for 2 years, but I thought, still seeing people on google struggling away with it not working despite suggestions, so I decided to be more specific, maybe it can help others if you are are brilliant as you say you are. Cheers!...
Hardware & Devices
Network DC Issue.. with a twist.
Heyas, So I am having to the same problem that a lot of other people are having. And my housemate refuses to blame anything other than Windows 7. It was fine for about 2 days, then I get the dreaded Triangle, and it saying I have 'No Network Access', I troubleshoot to no avail, at first it was...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App