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Windows 7: Can't un-install Norton Security scan, computer crashing

21 Oct 2014   #1
ashley121295

64 Windows 7 home premium
 
 
Can't un-install Norton Security scan, computer crashing

I have tried many ways to un-install Norton Security scan from my windows 7 acer computer. However, I haven't had any luck. Every time I try to un-install norton from my control panel it says that it is running and that i need to close it out before trying to uninstall it. Well, I've pulled up my task manager and it isn't showing me that it's running anywhere. I have used the Norton removing tool. However, it had no effect on uninstalling it. I also tried using the tool in safe mode. No luck. Also, my computer keeps crashing with a blue screen.





Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC806109E0
BCP2: FFFFFFFFC0000185
BCP3: 00000000A274B880
BCP4: FFFFF900C213C228
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102114-32261-01.dmp
C:\Users\shorty\AppData\Local\Temp\WER-80075-0.sysdata.xml

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Table for Individual Question Feedback


My System SpecsSystem Spec
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21 Oct 2014   #2
Tookeri

Windows 7 Pro 32
 
 

Hi Ashley and welcome to SevenForums!

One possibility is that there's something wrong with the installation. Sometimes it helps to install the product again. And then try uninstalling it.
My System SpecsSystem Spec
21 Oct 2014   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Which tool did you use? This one?

download
My System SpecsSystem Spec
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21 Oct 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Was Norton pre-installed from the manufacture ?
I read your system spec's is Mcafee really your choice in security ?
Mcafee is one of the most controversial security suites to use please reconsider if that's your new choice :/
Cheers.
My System SpecsSystem Spec
21 Oct 2014   #5
ashley121295

64 Windows 7 home premium
 
 

Yes I used that tool. No Norton didn't come on my system. It came with macafee and macafee has been working fine with me except it won't complete a full scan anymore. Somehow I found out that there is a problem with a my Norton security scan that actually got downloaded.
My System SpecsSystem Spec
21 Oct 2014   #6
Shimshom

Windows 7 Ultimate x64
 
 

Maybe Mcafee and Norton don't get along too well and if you uninstall Mcafee you'll also be able to remove Norton
My System SpecsSystem Spec
21 Oct 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Ha possibly use the mcafee removal tool will help
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
Mcafee is a very difficult security suite to get rid of and is very unpredictable,
Cheers.
My System SpecsSystem Spec
22 Oct 2014   #8
andrew129260

Windows 10 Pro
 
 

My System SpecsSystem Spec
23 Oct 2014   #9
ashley121295

64 Windows 7 home premium
 
 

[QUOTE=Tookeri;2915943]Hi Ashley and welcome to SevenForums!

One possibility is that there's something wrong with the installation. Sometimes it helps to install the product again. And then try uninstalling it.[/QUO

where would i go to re-install it if it downloaded when i installed shockwave?
My System SpecsSystem Spec
23 Oct 2014   #10
Tookeri

Windows 7 Pro 32
 
 

My System SpecsSystem Spec
Reply

 Can't un-install Norton Security scan, computer crashing




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