Can't un-install Norton Security scan, computer crashing

Page 1 of 2 12 LastLast

  1. Posts : 4
    64 Windows 7 home premium
       #1

    Can't un-install Norton Security scan, computer crashing


    I have tried many ways to un-install Norton Security scan from my windows 7 acer computer. However, I haven't had any luck. Every time I try to un-install norton from my control panel it says that it is running and that i need to close it out before trying to uninstall it. Well, I've pulled up my task manager and it isn't showing me that it's running anywhere. I have used the Norton removing tool. However, it had no effect on uninstalling it. I also tried using the tool in safe mode. No luck. Also, my computer keeps crashing with a blue screen.





    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7a
    BCP1: FFFFF6FC806109E0
    BCP2: FFFFFFFFC0000185
    BCP3: 00000000A274B880
    BCP4: FFFFF900C213C228
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\102114-32261-01.dmp
    C:\Users\shorty\AppData\Local\Temp\WER-80075-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Table for Individual Question Feedback
    Last edited by ashley121295; 21 Oct 2014 at 14:41. Reason: more information
      My Computer


  2. Posts : 1,049
    Windows 7 Pro 32
       #2

    Hi Ashley and welcome to SevenForums!

    One possibility is that there's something wrong with the installation. Sometimes it helps to install the product again. And then try uninstalling it.
      My Computer


  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #3

    Which tool did you use? This one?


    Download

      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi and welcome to SevenForums,
    Was Norton pre-installed from the manufacture ?
    I read your system spec's is Mcafee really your choice in security ?
    Mcafee is one of the most controversial security suites to use please reconsider if that's your new choice :/
    Cheers.
      My Computer


  5. Posts : 4
    64 Windows 7 home premium
    Thread Starter
       #5

    Yes I used that tool. No Norton didn't come on my system. It came with macafee and macafee has been working fine with me except it won't complete a full scan anymore. Somehow I found out that there is a problem with a my Norton security scan that actually got downloaded.
      My Computer


  6. Posts : 758
    Windows 7 Ultimate x64
       #6

    Maybe Mcafee and Norton don't get along too well and if you uninstall Mcafee you'll also be able to remove Norton
      My Computer


  7. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #7

    Ha possibly use the mcafee removal tool will help
    How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
    Mcafee is a very difficult security suite to get rid of and is very unpredictable,
    Cheers.
      My Computer


  8. Posts : 4,566
    Windows 10 Pro
       #8
      My Computer


  9. Posts : 4
    64 Windows 7 home premium
    Thread Starter
       #9

    [QUOTE=Tookeri;2915943]Hi Ashley and welcome to SevenForums!

    One possibility is that there's something wrong with the installation. Sometimes it helps to install the product again. And then try uninstalling it.[/QUO

    where would i go to re-install it if it downloaded when i installed shockwave?
      My Computer


  10. Posts : 1,049
    Windows 7 Pro 32
       #10
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:33.
Find Us