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Windows 7: MS Security Essentials NOT Getting MalW OUT?

12 Nov 2014   #1
cyberized

W'7 Home Premium
 
 
MS Security Essentials NOT Getting MalW OUT?

Somehow I have been clobbered by a stubborn piece of Malware - I guess you could call it
DECRYPT, MS SE caught it, that was GOOD, I did a FULL Scan so it could ferret everybit of this
creep OUT for me....after like 3 hrs of scan it reported that it was ready to CLEAN. So I executed
that option naturally. MS SE - now sees Nothing about DECRYPT on my 'puter now.....BUT.......while,
hopefully it may not be functional, when I start my 'puter up the WARNING type "letter" first pops up
and tells me that DECRYPT has "captured/blocked" use of all my files......and to get back to normal
I am to pay a "ransom"......next thing is a Forum/link with code to go to their site and PAY.
The thing is......none of my programs or files appear to be Blocked or Unuseable.....my 'puter thus
appears to be operating as Normal....it is these warnings when I start up [can't find anything in the
list of Startups this time that would tell me.....this is theirs and delete it]........so don't know how they have that hidden.....must have snuck it into something already on my Start Menu???
I past few hrs trying to figure this out.....I have found that they have placed copies of those two items
that appear on startup in probably a lot of my Files. I had some in my Trash....they did not Delete or Recycle when I told it to empty. I manually deleted a couple.

PLEASE advise.............TKS! Michael

PS - HOW can I Turn OFF MS ES temporarily? Some of the programs I have found to install in order to
solve this....all....tell me with m present Security Settings they can't dnld to me.....but weird, can't find a OFF in the MS AV Program?


My System SpecsSystem Spec
.
12 Nov 2014   #2
DonnaB

Win7 64-bit, Vista 32-bit, XP 32-bit, W2K 32-bit (VM)
 
 

Hi cyberized,

Can you please follow the instructions below and post the logs?

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that log along with the FRST.txt into your reply.
My System SpecsSystem Spec
14 Nov 2014   #3
cyberized

W'7 Home Premium
 
 

THANKS! BUT When I go to download this Utility or any other Utility to try to repair my system I get:
this: "Your present security settings will not allow you to download this."

When I go into IE Settings/Security.....I have the setting there checked to Protect.....IF I uncheck that and restart will that do it or am I in more trouble?

Also - PLEASE tell me, HOW can I shut down MS Security Essentials? Unlike other AV programs I have used there is not an apparent On/OFF?

Since this is a BAD ASH Malware......If I change my PW to my Bank ACCT etc....right now.....won't they have access to that too?

PLEASE, PLEASE......Help me! I spent 4-5 hrs yesterday finding all the places I could 100's where they placed those two "files" DECRYPT......I have broken the LINK one too their PAY site......I am down to maybe 200 more to remove.....did not think....hey were or could do me any more harm, was thinking wrong - I believe now.....that since I m able to use my puter.....all I needed to do was ferret out all these nuisance DECRYPT files things....tinking this was Nave now!

Is there an AV Prgram I could just purchase that would get this out and give me BEST pprotection ever?

I found out today that I am unable to access any of my BIG Photo Album....and each has those two files in them to - am removing to now avail????
My System SpecsSystem Spec
.

14 Nov 2014   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

What you have is CryptoWall ....read this from Bleeping Computer:
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ
My System SpecsSystem Spec
14 Nov 2014   #5
cyberized

W'7 Home Premium
 
 

THANKS for the LINK....studying it ALL [lots to try and digest - hard to do it too!]

BUT - to repeat: Can someone please help me with this:

THANKS! BUT When I go to download this Utility or any other Utility to try to repair my system I get:
this: "Your present security settings will not allow you to download this."

When I go into IE Settings/Security.....I have the setting there checked to Protect.....IF I uncheck that and restart will that do it or am I in more trouble?

Also - PLEASE tell me, HOW can I shut down MS Security Essentials? Unlike other AV programs I have used there is not an apparent On/OFF?
My System SpecsSystem Spec
15 Nov 2014   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Type services in the start search box. Click on the 'gear' icon. Now scroll through the services listed. When you find MSE, right click, choose properties, then in the drop down box, set it to disabled. On the left top of screen, click stop.


Make sure you aren't on the Internet when and after you do this! Unplug your Modem.
My System SpecsSystem Spec
15 Nov 2014   #7
cyberized

W'7 Home Premium
 
 

Jaycee - TKS for your help. I have now, thank God, been able to download the above recommended software and I ran the scan, found the Files you requested then COPY both, but when I come back here and try to Paste them for you to purvey....the Paste function is not operable....please advise,

TKS michael
My System SpecsSystem Spec
15 Nov 2014   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Paste them into a Wordpad and attach the Wordpad with the paper clip. Wordpad is in All Programs > Accessories.
My System SpecsSystem Spec
15 Nov 2014   #9
cyberized

W'7 Home Premium
 
 

Quote   Quote: Originally Posted by whs View Post
Paste them into a Wordpad and attach the Wordpad with the paper clip. Wordpad is in All Programs > Accessories.
RATS! Nothing seems to go smoothly!
I found and did as instructed BUT they would not post in WP until I told it to ZIP them.....now they are in WP but will not upload into post hre even when I click on paper clip [nothing happens]....more advice, please...
TKS
My System SpecsSystem Spec
15 Nov 2014   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

See if you can copy/paste to "notepad" ... name it something and save it (the txt) to your desktop.
Now see if it works. You may have to click on 'advanced Options' button in order to reply.
My System SpecsSystem Spec
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