Malware? Trojan? Virus? I don't know what my problem is!

Welcome to the forum, Philberaux !

Please use the Farbar Recovery Scan Tool and see if we can find the reason for your computer issues.

Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens, click Yes to the disclaimer.
Press the Scan button.

When done, the tool makes a log, FRST.txt, in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.

The first time the tool is run, it also creates another log: Addition.txt
Also post the Addition.txt in your reply.

Philberaux,

Let's start with Malwarebytes Anti-Malware, and see if we can get it to run.

Do you have a second computer where you can download Malwarebytes Anti-Malware, and then update it?
Download: Malwarebytes | Antivirus, Anti-Spyware, & Anti-Malware Software

Once MBAM opens, where it says Your databases is out of date, click the Fix Now button.

Next, burn the updated Malwarebytes to a CD or DVD, and insert it into the drive of the problem computer.
Turn OFF the computer, wait 2-3 minutes, press the power button, and continuously tap the F8 key.
Select Safe Mode with Networking to run Malwarebytes from there.

In Safe Mode with Networking:

Open MBAM, click the Settings tab at the top, and, in the left column, select: Detections and Protections
If not already checked, select: Scan for rootkits

Click the Scan tab at the top of the program window, and select: Threat Scan
Next, click: Scan Now

If you receive a message that updates are available, click: Update Now

At this point, the most recent update is downloaded, installed, and the scan starts.
The scan may take some time to finish, so please be patient.

If potential threats are detected, select Quarantine All as the Action for all the listed items.
Next, click: Apply Actions

While still on the Scan tab, click: View detailed log
In the window that opens, click the Export button, select Text file (*.txt), and save the log to the Desktop.

Please post the MBAM log in your reply.

Notes:
1. The log is automatically saved by MBAM and is also viewed by clicking:
History tab > Application Logs
2. If MBAM encounters a file that is difficult to remove...
Click OK and allow MBAM to proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


.

Whenever you have the time to do so. That is fine.

After running MBAM as instructed above, and posting its result, let's check on AVG Family Safety.

Noticed that you have it installed, and appears on all the Winsock entries on your report.
What happens if you uninstall AVG Family Safety? Any improvement?


On a Rootkit...
In simple terms, it is an application designed to hide its existence and that of certain processes or programs from normal methods of detection. Also, it enables access to a computer.

A Rootkit can get to a computer most commonly through a trojan, a suspicious email attachment, or even through surfing the web.

At this point I do not see an indication of a Rootkit, just wanted you to check the option in MBAM to see what it shows.

Glad the pc is working better!! :)

It appears that AVG Family Services has caused problems to other users also.

If possible, please update and run Malwarebytes Anti-Malware, and post its results. Just want to make sure you are good to go.