Need Help With Basic Protection

https://store.malwarebytes.org/342/p...source=website

You can get it direct from Malwarebytes at 24.95 at above link. But you may be able to just activate your current trial version without downloading a new version.

https://www.malwarebytes.org/support/guides/mbam/

above is the user guide

https://forums.malwarebytes.org/

above is their forums

https://forums.malwarebytes.org/inde...ked-questions/

above are answers to common questions

They do have a removal tool called "mbam-clean.exe", but I'm not sure if you have to use it.

https://forums.malwarebytes.org/inde...moval-process/

here it is if you need it.

I take it you have a trial version now. You may be able to just register and activate it without uninstalling anything or downloading anything new. Look on the Protection tab and see if there is a "register" or "activate" choice. Presumably it will ask for your credit card if you haven't paid yet.

You will probably need to enter a code number to activate. They may have sent you one already when you got the trial version? I'm not sure how that works as I have never used trials.

Guard that code number. You'll need it to reinstall, pay your fees, etc.

https://helpdesk.malwarebytes.org/hc...-Anti-Malware-

installation guide above

https://helpdesk.malwarebytes.org/hc...-one-computer-

installation and activation on more than one computer above

ignatzatsonic said:

https://store.malwarebytes.org/342/p...source=website

You can get it direct from Malwarebytes at 24.95 at above link. But you may be able to just activate your current trial version without downloading a new version.

https://www.malwarebytes.org/support/guides/mbam/

above is the user guide

https://forums.malwarebytes.org/

above is their forums

https://forums.malwarebytes.org/inde...ked-questions/

above are answers to common questions

They do have a removal tool called "mbam-clean.exe", but I'm not sure if you have to use it.

https://forums.malwarebytes.org/inde...moval-process/

here it is if you need it.

I take it you have a trial version now. You may be able to just register and activate it without uninstalling anything or downloading anything new. Look on the Protection tab and see if there is a "register" or "activate" choice. Presumably it will ask for your credit card if you haven't paid yet.

You will probably need to enter a code number to activate. They may have sent you one already when you got the trial version? I'm not sure how that works as I have never used trials.

Guard that code number. You'll need it to reinstall, pay your fees, etc.

I went to Malwarebytes.org and ordered the download. I'll go to the site and follow directions. Thank you so much for your help.:)

I just subscribed to Malwarebytes and called tech from website to ask if it was installed or if my trial interferred.

He went into my laptop and said I had over 3000 hackers and I needed my system cleared. Cost $199.99. he also said no refund of the $25 since it is my fault for not cleaning my system every 3 months.
Was told we have hackers and trojans that need to be cleared. I ask why the trial worked and he said its not the same thing as paid premuim.
Can someoen please explain this to us.

Meerkat2 said:

I just subscribed to Malwarebytes and called tech from website to ask if it was installed or if my trial interferred.

He went into my laptop and said I had over 3000 hackers and I needed my system cleared. Cost $199.99. he also said no refund of the $25 since it is my fault for not cleaning my system every 3 months.
Was told we have hackers and trojans that need to be cleared. I ask why the trial worked and he said its not the same thing as paid premuim.
Can someoen please explain this to us.

You say "called tech from website".

Called who? What website? More importantly, why. I say WHY.

If you are letting people into your laptops remotely, you are begging for problems.

You telephoned Malwarebytes? I've frankly never heard of anyone phoning Malwarebytes.

I'm guessing you did NOT call Malwarebytes on the phone, but called someone else.

Why would you do that?

I think you are being scammed for $199.99.

Are you at all sure that you have in fact downloaded and installed a legitimate copy of Malwarebytes?

I've literally never heard of anyone being asked to pay Malwarebytes 199.99. For any reason.

What phone number did you call?

ignatzatsonic said:

Meerkat2 said:

I just subscribed to Malwarebytes and called tech from website to ask if it was installed or if my trial interferred.

He went into my laptop and said I had over 3000 hackers and I needed my system cleared. Cost $199.99. he also said no refund of the $25 since it is my fault for not cleaning my system every 3 months.
Was told we have hackers and trojans that need to be cleared. I ask why the trial worked and he said its not the same thing as paid premuim.
Can someoen please explain this to us.

You say "called tech from website".

Called who? What website? More importantly, why. I say WHY.

If you are letting people into your laptops remotely, you are begging for problems.

You telephoned Malwarebytes? I've frankly never heard of anyone phoning Malwarebytes.

I'm guessing you did NOT call Malwarebytes on the phone, but called someone else.

Why would you do that?

I think you are being scammed for $199.99.

Are you at all sure that you have in fact downloaded and installed a legitimate copy of Malwarebytes?

I've literally never heard of anyone being asked to pay Malwarebytes 199.99. For any reason.

What phone number did you call?

1-855-676-6756 is number we called from their home page website. No I'm not sure of anything now. I called to see if we needed to uninstall the trial malwarebytes.

Layback Bear said:

1. The trial version works just the Malwarebytes Premium.
2. Malwarebytes does not call anybody and as far as I know you can't call them.
3. You are being scammed.
4. If you allowed access to your computer you are in a world of trouble.
5. The people at Malwarebytes DO NOT ask for access to your computer. The Malwarebytes program when installed from Malwarebytes site is all the access needed.

***Did you or did you not allow access to your computer?***

Yes we did allow access to our computer. We called him at that number then he gave us another number and now he has called and hung up 3 times since my last post to you. 1 -855-644-1934

Meerkat2 said:

1-855-676-6756 is number we called from their home page website. No I'm not sure of anything now. I called to see if we needed to uninstall the trial malwarebytes.

"their home page website".

Who's home page website??

Post a link to wherever you got that phone number.

Google says this about that phone number:

VIPRE Support
op0.p902.org/caf/?ses=&query=VIPRE+Support
Support For Vipre - Call @ 1-855-676-6756.itechcircle/support-for-vipreCall @ 1-855-676-6756. Support For Vipre by ItechcircleHelp For Vipre Antivirus - Toll ...

I'm guessing Vipre is bad news.

Again and again: why did you call that number??

Did you think you were talking to Malwarebytes? To Vipre? To me? To a random human out of the Fort Lauderdale phone book?

Meerkat2 said:

Yes we did allow access to our computer. We called him at that number then he gave us another number and now he has called and hung up 3 times since my last post to you. 1 -855-644-1934

Google says this about 855-644-1934

Телефонные номера c +X 8556441000 по +X 8556441999
wiki-numbers.ru › Префиксы › Префикс 855Translate this page
+18556441934, 855-644-1934, 08556441934 - комментарии: 0, посещаемость за год: 0, отношение к номеру: ~ +18556441933, 855-644-1933, ...


Looks like a Russian connection.

About as bad news as you can imagine.

Stay away from him and them. They got your phone number somehow. You have to ignore him and proceed with Malwarebytes.

He may have fouled up your PC so badly that you may have difficulty installing Malwarebytes. But you need to try it.