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Windows 7: Need Help With Basic Protection

12 Dec 2014   #31
Meerkat2

windows7
 
 

The man said when it gets to 5000 everything shuts down and all our personal info is taken by the hackers and Trojans. I called the credit card company and closed our account a few minutes ago.

Its ITech circle site, my husband just showed me ,its not malwarebytes. What a fool we are.


My System SpecsSystem Spec
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12 Dec 2014   #32
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Because you let a stranger in your computer you need to do some things.

1. Change all passwords for all accounts of any kind using a clean computer.
Make sure anything that includes any thing to do with money like credit cards and banking.

2. Notify all credit card companies, banks and the like that your system has been compromised.

3. Because no one knows except the crook who was in your computer what was done or left behind I would recommend a wipe and Clean Install to make sure every bad thing is gone.
My System SpecsSystem Spec
12 Dec 2014   #33
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

You should also consider notifying your banks or stockbrokers or anything related to personal finances or private confidential information. Do you do online banking, bill paying, stock buying, etc etc?

If you are lucky---they only wanted your 199.99 and are not interested in anything within your PC. But I wouldn't count on that.

I'm guessing the bad guys have your credit card numbers. You probably ought to get in touch with the 3 major credit card reporting agencies: Trans Union, Experian, and I can't remember the third.

I tend to agree with Layback Bear. Even if you can install and run Malwarebytes and it says you are clean, you will never have complete confidence in that.

I'd back up whatever was highly important on the PC (pictures, videos, music, IRS records, recipes, whatever you keep on the thing that is personal), and then reinstall Windows.

You may have to pay someone 50 or 100 to do that. Do that rather than do nothing.

We may be able to get you through it through this forum, but if we can't you should hire someone outright. In your town.
My System SpecsSystem Spec
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12 Dec 2014   #34
Meerkat2

windows7
 
 

Site name is Itechcircle. Husband googled it and thought it was malwarebytes. We still have Cromebook. He sounded more middle eastern than Russian but I guess they hire people from all over. First one said he was in India.
My System SpecsSystem Spec
12 Dec 2014   #35
Meerkat2

windows7
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Quote   Quote: Originally Posted by Meerkat2 View Post


1-855-676-6756 is number we called from their home page website. No I'm not sure of anything now. I called to see if we needed to uninstall the trial malwarebytes.
"their home page website".

Who's home page website??

Post a link to wherever you got that phone number.

Google says this about that phone number:

VIPRE Support
op0.p902.org/caf/?ses=&query=VIPRE+Support
Support For Vipre - Call @ 1-855-676-6756.itechcircle/support-for-vipreCall @ 1-855-676-6756. Support For Vipre by ItechcircleHelp For Vipre Antivirus - Toll ...

I'm guessing Vipre is bad news.

Again and again: why did you call that number??

Did you think you were talking to Malwarebytes? To Vipre? To me? To a random human out of the Fort Lauderdale phone book?

Yes we thought we were talking to malwarebytes.
My System SpecsSystem Spec
12 Dec 2014   #36
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Meerkat2 I see we posted at the same time.

No you are not fools; you just got fooled. Many people around the world get fooled by such things.

Do you feel comfortable doing a Clean Install.
If it was my computer that is exactly what I would do.
Some may have other options so just hang in there.
One way or the other the members here will get you through this mess and back to happy computing.

For now just take a read through this tutorial by Greg. I will give you a good idea how things are done.

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
12 Dec 2014   #37
Meerkat2

windows7
 
 

I didn't give that site card number. I gave the real Malwarebytes site that for 24.99. I still cancelled the service until I know whats up. I hope it was just for the scam too.
My System SpecsSystem Spec
12 Dec 2014   #38
Meerkat2

windows7
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Meerkat2 I see we posted at the same time.

No you are not fools; you just got fooled. Many people around the world get fooled by such things.

Do you feel comfortable doing a Clean Install.
If it was my computer that is exactly what I would do.
Some may have other options so just hang in there.
One way or the other the members here will get you through this mess and back to happy computing.

For now just take a read through this tutorial by Greg. I will give you a good idea how things are done.

Clean Reinstall - Factory OEM Windows 7

Hi LB, thank you and Ig for helping us. I will try to do the clean reinstall.
My System SpecsSystem Spec
12 Dec 2014   #39
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by Meerkat2 View Post
I didn't give that site card number. I gave the real Malwarebytes site that for 24.99. I still cancelled the service until I know whats up. I hope it was just for the scam too.
You still ought to plan on doing a fresh installation of Windows.

It's done every day by people with no more experience than you. Might take a few hours.

Start with the tutorial that Layback Bear mentioned.

If you want to try it, start a new thread in the installation section of this web site.

If not, hire it done, locally, face to face with a repair shop.

If you do it yourself, it should not cost a dime.

But you need to back up your stuff as your hard drive will be wiped CLEAN, completely.
My System SpecsSystem Spec
12 Dec 2014   #40
Meerkat2

windows7
 
 

I'm not confident about clean install. I looked it over and I don't have a disk or software to store things. All we have on here are pictures. And passwords to a couple sites. Wonder if we can just use Cromebook,is that easy to hack too? I've been online for 12 years. Never got into trouble till today.
My System SpecsSystem Spec
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