New
#71
After you download Team Viewer, make sure you can find it on your PC.
Don't install it yet, but do find it.
Your downloads will land in a specific folder on your PC, but I'm not sure where that might be in your case.
Need Help With Basic Protection
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New #72
I suppose we might try this,
Just click on the Run Now button,
Fix Internet Explorer issues to make IE fast, safe and stable
There's a video here,
How to reset Internet Explorer settings
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New #73
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New #74
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New #75
Stop. Don't uninstall anything else.
If you are NOT sure what it means, don't do anything. Ask instead.
I'm not sure what you are downloading.
Free TeamViewer Download for Windows
Several versions of Team Viewer are at the above link.
What EXACTLY are you downloading?? What is the file name??
Or maybe you have not actually attempted a download yet.
I just downloaded the first one on the list (All-In-One: TeamViewer full version v10.0.36897) and was NOT asked to uninstall anything.
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New #76
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New #77
I think it was the safe one, it has same logo as the link. I won't do anything else till advised to.
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New #78
Not sure why you are going to teamviewer.org
The link I provided is to teamviewer.com
You say "it".
What is "it"??
There are several files at the link I provided. I have no idea which of those you may have attempted.
You aren't providing enough detail in your answers.
You may just be digging a deeper hole and should probably quit digging.
Wait for Greg.
He will tell you EXACTLY which file to download. You may be guessing. Why guess?
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New #79
Ok, will do. I got online in 2002 for first time so I could email son in ,military after 911. Never typed or touched a computer. So I kept it basic and just went to a couple discussion sites and youtube. So hues I was lucky for 12 years. Son kept up my security and helped with little problems. I joined FB but since I'm clueless to the younger generation mostly ignored there too so I am now off fb but hubby is still 'fishing' there. I taught my now grown grandkids many things, snow skiing , snorkling, Fishing , Swimming ,roller skating, softball for girls, baseball for 1 g-son, etc,etc,etc,. 6 of them spent every summer with us ands there were many beach trips or mountain camping. So I'm a little upset to have to ask for help but we do what we have to do. I'm not ready for the old folks home yet and no bucket list although it has been suggested by one of my daughters to check out assisted living. Any help here is very appreciated.
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New #80
OK.
Greg will likely completely reconfigure your system and clean it out.
You should mention to him that you may have uninstalled Adobe Flash and Malwarebytes and anything else you are unsure about.
Have you in fact paid for the paid version of Malwarebytes? Or did your credit card cancellation mean that didn't happen?
You could use the free version of Malwarebytes, but in your situation the paid version is probably better because it PREVENTS bad stuff from getting on your PC. The free version does NOT prevent. It just REMOVES bad stuff after it gets on your PC.
Malwarebytes and MSE work OK together and should be sufficient for your purposes.
But worry about that later. Mention it to Greg.
The first priority is to ensure you have a working and clean PC. Then worry about Malwarebytes.
I've never known Greg to be gone from these forums more than 24 to 48 hours, so he should be along soon enough. I did send him a private message about your situation.
This is a safe site with reliable help. You should continue to be wary of scams or trying to get help from unfamiliar sources--800 numbers, Geek Squad, etc.
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