Microsoft Security Essentials Freezes


  1. Posts : 40
    Windows 7 Home Premium
       #1

    Microsoft Security Essentials Freezes


    When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
      My Computer


  2. Posts : 143
    Windows 7 Home Premium 64 bit
       #2

    You can try the MS Defender Offline Boot scanner...

    Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...
      My Computer


  3. Posts : 72
    Windows 7 Professional x64
       #3

    ColMac said:
    When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
    I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

    I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.
      My Computer


  4. Posts : 2,470
    Windows 7 Home Premium
       #4

    ColMac,

    Do you know what file is making it hang?

    There have been some problems with the following update: KB3004394
      My Computer


  5. Posts : 40
    Windows 7 Home Premium
    Thread Starter
       #5

    Microsoft Security Essentials Freezes


    mdd1963 said:
    You can try the MS Defender Offline Boot scanner...

    Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...
    Thank you. That would be probably worst case, but I'll try that if a quicker fix isn't suggested.
      My Computer


  6. Posts : 40
    Windows 7 Home Premium
    Thread Starter
       #6

    Microsoft Security Essentials Freezes


    cottonball said:
    ColMac,

    Do you know what file is making it hang?

    There have been some problems with the following update: KB3004394


    This time (and I can't guarantee it's the same file every time) it's hung up on C:\Windows\System32\catroot2\dberr.txt

    My list of installed updates doesn't seem to include KB3004394

    Is that helpful?
      My Computer


  7. Posts : 40
    Windows 7 Home Premium
    Thread Starter
       #7

    Microsoft Security Essentials Freezes


    malvoglio said:
    ColMac said:
    When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
    I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

    I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

    Interesting suggestion. I'll give that a try.

    Thank you.
      My Computer


  8. Posts : 2,470
    Windows 7 Home Premium
       #8

    The exclusion is a good idea.

    If no go, see if there is any other update, and install it.
      My Computer


  9. Posts : 40
    Windows 7 Home Premium
    Thread Starter
       #9

    Microsoft Security Essentials Freezes


    ColMac said:
    malvoglio said:
    ColMac said:
    When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
    I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

    I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

    Interesting suggestion. I'll give that a try.

    Thank you.


    That worked!

    I added the file where it hung up: C:\Windows\System32\catroot2\dberr.txt to the Exclusion List, and have successfully run a full scan.

    Many thanks!
      My Computer


  10. Posts : 72
    Windows 7 Professional x64
       #10

    Glad it worked.

    Cheers!
      My Computer


 

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