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Windows 7: Microsoft Security Essentials Freezes

25 Dec 2014   #1
ColMac

Windows 7 Home Premium
 
 
Microsoft Security Essentials Freezes

When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?


My System SpecsSystem Spec
.
25 Dec 2014   #2
mdd1963

Windows 7 Home Premium 64 bit
 
 

You can try the MS Defender Offline Boot scanner...

Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...
My System SpecsSystem Spec
25 Dec 2014   #3
malvoglio

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by ColMac View Post
When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.
My System SpecsSystem Spec
.

25 Dec 2014   #4
cottonball

Windows 7 Home Premium
 
 

ColMac,

Do you know what file is making it hang?

There have been some problems with the following update: KB3004394
My System SpecsSystem Spec
26 Dec 2014   #5
ColMac

Windows 7 Home Premium
 
 
Microsoft Security Essentials Freezes

Quote   Quote: Originally Posted by mdd1963 View Post
You can try the MS Defender Offline Boot scanner...

Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...
Thank you. That would be probably worst case, but I'll try that if a quicker fix isn't suggested.
My System SpecsSystem Spec
26 Dec 2014   #6
ColMac

Windows 7 Home Premium
 
 
Microsoft Security Essentials Freezes

Quote   Quote: Originally Posted by cottonball View Post
ColMac,

Do you know what file is making it hang?

There have been some problems with the following update: KB3004394


This time (and I can't guarantee it's the same file every time) it's hung up on C:\Windows\System32\catroot2\dberr.txt

My list of installed updates doesn't seem to include KB3004394

Is that helpful?
My System SpecsSystem Spec
26 Dec 2014   #7
ColMac

Windows 7 Home Premium
 
 
Microsoft Security Essentials Freezes

Quote   Quote: Originally Posted by malvoglio View Post
Quote   Quote: Originally Posted by ColMac View Post
When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

Interesting suggestion. I'll give that a try.

Thank you.
My System SpecsSystem Spec
26 Dec 2014   #8
cottonball

Windows 7 Home Premium
 
 

The exclusion is a good idea.

If no go, see if there is any other update, and install it.
My System SpecsSystem Spec
26 Dec 2014   #9
ColMac

Windows 7 Home Premium
 
 
Microsoft Security Essentials Freezes

Quote   Quote: Originally Posted by ColMac View Post
Quote   Quote: Originally Posted by malvoglio View Post
Quote   Quote: Originally Posted by ColMac View Post
When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?
I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

Interesting suggestion. I'll give that a try.

Thank you.


That worked!

I added the file where it hung up: C:\Windows\System32\catroot2\dberr.txt to the Exclusion List, and have successfully run a full scan.

Many thanks!
My System SpecsSystem Spec
26 Dec 2014   #10
malvoglio

Windows 7 Professional x64
 
 

Glad it worked.

Cheers!
My System SpecsSystem Spec
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