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Windows 7: Virus that just will not disappear

31 Dec 2014   #1
pamm

win 7 home premium x64
 
 
Virus that just will not disappear

Hi people.
I've only used the site so far as an oracle, and have been v happy with the advice I've had.
i now have a problem that I seem unable to solve, so would welcome some more personal advice.

i have a Compaq Presario CQ62, running Win 7, home premium, x64.
For the last year, I've had what I assume is a virus, although not one of the many AV/AS programmes I have scanned with has identified an issue. This has included rootkit scans. The 'virus' just appeared, although I thought Utorrent may have been to blame.

The symptom is a new home page just opening at random, on top of anything I'm doing. This can happen loads of times in succession, can happen once, or not happen for ages. I am not redirected and the home page is genuine, whichever I happen to have made it.

I have reintalled the OS twice, once at a professional shop, and once at home, with no luck, using a licenced disk.

I have now carried out a 3rd total reinstall, and have religiously followed the forum instructions regarding 'diskpart' and 'clean all', hoping to deal with it once and for all. As soon as I connected, I downloaded MSE, which is currently active.

I had high hopes, but on my return from town, I saw that 2 homepages had opened spontaneously.
I am now both perplexed and pee'd off.

I would appreciate and and all advice....

Ian


My System SpecsSystem Spec
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31 Dec 2014   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Considering all that you have done, I would suspect possible an issue with your keyboard.

Have you spilled anything on it?
My System SpecsSystem Spec
31 Dec 2014   #3
mdd1963

Windows 7 Home Premium 64 bit
 
 

Browser behavior is ususally defeated with adwcleaner

YOu can find the latest at bleepingcomputer.com, under downloads...

ALso, try malwarebytes AM...
My System SpecsSystem Spec
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31 Dec 2014   #4
cottonball

Windows 7 Home Premium
 
 

pamm,

What browsers do you use?

Is this issue happening with any of them, or just one?
My System SpecsSystem Spec
01 Jan 2015   #5
pamm

win 7 home premium x64
 
 

hi all, and thanks for the replies.
I use FF, but it happens on any browser I use.
I've tried Malware Bytes, Norton, AVG, SAS, rootkiller, MSE, Avast etc.....

I shall try adware cleaner as recommended.

I too thought that there was a keyboard issue. I shall investigate further. I have just tried the ctrl+n shortcut to open a new home page, and that is exactly what I am experiencing. Bizarre!! Can I turn shortcuts off? I'm going to clean both keys, but I'm stumped. Is it an easy job to replace the keyboard?

thanks again
My System SpecsSystem Spec
01 Jan 2015   #6
Pauly

Win7 Ultimate X64
 
 

My System SpecsSystem Spec
01 Jan 2015   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
What's the home page that pops up ?
Post a screen shot or url of it ?
You can take that url and add it to your restricted sites zone in Internet explorer :/
Cheers.
My System SpecsSystem Spec
03 Jan 2015   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Disable Browser 'add-ons' and extensions ... 5 Ways to Disable Add Ons - wikiHow
My System SpecsSystem Spec
12 Jan 2015   #9
pamm

win 7 home premium x64
 
 

Quote   Quote: Originally Posted by pbcopter View Post
Considering all that you have done, I would suspect possible an issue with your keyboard.

Have you spilled anything on it?

Hi all. Wanted to report back.
I changed the keyboard and the problem is gone.....
Thankyou all and hopefully someone will benefit from this thread

Ian
My System SpecsSystem Spec
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 Virus that just will not disappear




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