Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Virus stopping access on all browsers

24 Jan 2015   #1
skrillek

64 bit windows 7 home professional SP1
 
 
Virus stopping access on all browsers

i was an idiot and disabled avast for ten minutes and i downloaded a file an now i have a virus i cant find that when ever i open a browser it shoes a blank white screen and the single text saying 'Hi' in the top left hand corner. My avast and malwarebytes cant find it?

any ideas thanks!


My System SpecsSystem Spec
.
24 Jan 2015   #2
piattj

Windows 7 Pro 64 bit
 
 

Some things to try first:

1. Reset browser to default
2. Try a different browser
3. Any software sneakily installed (Control Panel/Programs...)
4. Check your HOSTS file (C/Windows/System32/Drivers/etc) is clean. Ideally no entries without the # start to the line.
My System SpecsSystem Spec
24 Jan 2015   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just because I'm curious. Why did you disable your anti virus program?
My System SpecsSystem Spec
.

24 Jan 2015   #4
cottonball

Windows 7 Home Premium
 
 

skrilleck,

What browsers do you use to which you have no access?

Are you able to boot your computer into Safe Mode with Command Prompt?

To do so, restart the computer, and when it starts to come back up, tap, tap, tap the F8 key on your keyboard.

When the Boot menu appears, does it allow you to select: Safe Mode with Command Prompt

Let us know.
My System SpecsSystem Spec
25 Jan 2015   #5
skrillek

64 bit windows 7 home professional SP1
 
 

Quote   Quote: Originally Posted by piattj View Post
Some things to try first:

1. Reset browser to default
2. Try a different browser
3. Any software sneakily installed (Control Panel/Programs...)
4. Check your HOSTS file (C/Windows/System32/Drivers/etc) is clean. Ideally no entries without the # start to the line.
1 i have tried
2i have tried same result
3 i only found one i didnt know it was called 'free version 15' and it is uninstalled .
4 i think all look clean?
My System SpecsSystem Spec
25 Jan 2015   #6
skrillek

64 bit windows 7 home professional SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Just because I'm curious. Why did you disable your anti virus program?
because avast was deleting exe files
My System SpecsSystem Spec
25 Jan 2015   #7
skrillek

64 bit windows 7 home professional SP1
 
 

Quote   Quote: Originally Posted by cottonball View Post
skrilleck,

What browsers do you use to which you have no access?

Are you able to boot your computer into Safe Mode with Command Prompt?

To do so, restart the computer, and when it starts to come back up, tap, tap, tap the F8 key on your keyboard.

When the Boot menu appears, does it allow you to select: Safe Mode with Command Prompt

Let us know.
firefox and internet explorer.

and i can i have no oterh problems apart form accessing the internet, i can get to youtube and other sites through some proxy sites
My System SpecsSystem Spec
25 Jan 2015   #8
cottonball

Windows 7 Home Premium
 
 

If you can get to and select Safe Mode with Command Prompt,

At the command prompt, type in the following: rstrui.exe
Then press: Enter

See if you can select a restore point prior to when the issue first happened.

If not, we will go another route.
My System SpecsSystem Spec
26 Jan 2015   #9
skrillek

64 bit windows 7 home professional SP1
 
 

i know if i cant fix it i will have to restore it but im hoping that will be my final option
My System SpecsSystem Spec
26 Jan 2015   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's take a quick look to see what may be hiding:

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.

Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
Reply

 Virus stopping access on all browsers




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
My web browsers(chrome,IE,firefox) won't access outlook/hotmail.com
I am trying to get inside of outlook(not the office program, the one that replace hotmail.com) it just get stuck(screen is blank it won't loud the page) and also when i try on skype it's the same issue(when i use skype using a microsoft account i get the same problem) please some one help me :(
Browsers & Mail
Some browsers cannot access the net
Some browsers cannot access the net. Firefox can but not the rest - Chrome, Opera CDragon. I have uninstalled Comodo - no change. Where do I look?
Browsers & Mail
Stopping Google from logging on when I access my Gmail account
Hi Everyone, I am using a Gmail account with Google Chrome (browser). Whenever I log into my Gmail account I am also getting logged into Google in general. When I look at my Home Page after logging out of Gmail I see that I am logged into Google. Is there anyway of either making Chrome not...
Browsers & Mail
Have internet access but cannot open browsers
I am having an issue that I hope someone will be able to help me resolve. At my workplace I have internet access but I am unable to open any web browser. Every other employee at my store is able to get online with no issues. We all have Windows 7. The thing that I find really odd is that I can open...
Browsers & Mail
I can access the internet through Skype/Steam but not through browsers
For the past while I've been struggling to connect to the internet through a browser (IE/Chrome) but other applications like Skype and Steam are still able to connect fine and I can access the internet fine through them. Infrequently I manage to connect through a browser but it can just stop...
Browsers & Mail
Browsers blocking site access
I have just set up a new system running Windows 7 Professional 64 bit. For some reason I cannot access certain sites in any browser (IE, Firefox or Safari (Haven't tried Chrome yet)). Example sites that are blocked may be redirects such as those starting with Email Marketing Software & Email...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App