Removal of Chatzum and Crawler and Ask

nambuccajc · 11 Feb 2015

I am trying to remove Chatzum, Crawler, and Ask from my computer. I have tried to remove Chatzum by going into Control Panel, and using Uninstall. It begins to uninstall, but cannot complete the uninstall, the colour bar just stops progressing. I tried using Absolute Uninstaller, with no success, and saw the message:

An unhandled exception occurred in 3rd party module and will be closed

I have gone into IE, and Chrome, to remove Add-Ons, with no success. I am using Microsoft Security Essentials. I am grateful for the help I received from MalWareBytes, I followed all of their instructions, but still have the problem.

cottonball · 11 Feb 2015

I am grateful for the help I received from MalWareBytes, I followed all of their instructions, but still have the problem.

Can you post a link to what was done? Do not want to do a re-run...

Were any of these steps done:
Remove ChatZum Toolbar (Uninstall Guide)

Borg 386 · 13 Feb 2015

Malwarebytes is an excellent program. However, no program gets everything 100%. Just yesterday I was cleaning a badly infected laptop & Malwarebytes found 1526 files for removal. However, after I quarantined the files Malwarebytes found, when I ran AdwCleaner, it found about 30 malware files that needed to be removed.

To prevent & remove malware, a layered approach works best. Have 2 or 3 malware scanners in addition to your AV, run those on a regular basis and make backups. You can make a system image on a regular basis. Keep the images on a external HD that is not hooked up to the PC all the time. If something disastrous hits, like Ransomware, you can restore your system easily. The tutorial for this is right here:

Backup Complete Computer - Create an Image Backup