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Windows 7: Windows Defender Freezes and Or Shuts down while doing a Full Scan

20 Feb 2015   #1
TonyMen

Windows 7 Ultimate x64
 
 
Windows Defender Freezes and Or Shuts down while doing a Full Scan

I,m running Win7 64 bit with 4 gb ram
Windows Defender Freezes and Or Shuts down while doing a Full Scan.

I have Kaspersky Anti Virus 2015 and the same thing happens with that. I also have Malwarebytes Professional
and have run the two of them together for a couple of years with no problem and from time to time I would use Windows Defender. Now I have the Freezing/Shut-down problem.

However when I do a Full C:\ Scan with Malwarebytes it does a complete run. I have spoken with an MS Technician and he believes it may be an MS update fault Thats why Windows Defender and Kaspersky Fail on a Full Scan and Custom Scans but OK on Quick Scans.

For the last 3 weeks I have been corresponding with the Kaspersky Lab people and after several tests they had me do They have come to the conclusion the Log files point to a Microsoft problem and suggested I contact MS So here I am in the Forum I hope someone can point me in the right direction .


My System SpecsSystem Spec
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20 Feb 2015   #2
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

@TonyMen

Do you have Microsoft Security Essential installed? If so, uninstall that because you have Kaspersky Anti Virus 2015 installed. You can then run window defender. It may ask you to update, go ahead. Then you can run that.

If you still can't run windows defender, you can do it from boot disk. This will automatic run a quick scan once you boot to the disk. I think you can cancel it and run a full scan if you want.

What is Windows Defender Offline? - Windows Help
My System SpecsSystem Spec
20 Feb 2015   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You don't need Windows Defender with Kaspersky and MBam Pro.

Type.. services.msc in the start search box. Open the window, scroll down to Windows Defender >right click >properties> choose to disable. Then stop and click apply >ok your way out.

Now, if you have problems running Kaspersky and MBam running full scans, let me know so we can see if you might have adware/malware using others scans.
My System SpecsSystem Spec
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21 Feb 2015   #4
TonyMen

Windows 7 Ultimate x64
 
 
Windows Defender Freezes and Or Shuts down while doing a Full Scan

Thanks for the info Jacee.
I have disabled Windows Defender and am now 1˝hrs into my first Full scan with MWBaw

will do kaspersky next. Will let you know.
My System SpecsSystem Spec
21 Feb 2015   #5
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

Jacee, you are right Toneymen doesn't need windows defender to run. However, He should still be able to use it manually if he wants without an issue. The catch is he needs to turn off the windows defender real time protection that is what causing the issue, of course this is just my opinion I could be wrong.
My System SpecsSystem Spec
21 Feb 2015   #6
TonyMen

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jacee View Post
You don't need Windows Defender with Kaspersky and MBam Pro.

Type.. services.msc in the start search box. Open the window, scroll down to Windows Defender >right click >properties> choose to disable. Then stop and click apply >ok your way out.

Now, if you have problems running Kaspersky and MBam running full scans, let me know so we can see if you might have adware/malware using others scans.
I have run Malwarebytes Full scan all OK. BUT Kaspersky only went to 3% first try and 1 % second try ?
My System SpecsSystem Spec
21 Feb 2015   #7
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Security Check by screen317 from
http://screen317.spywareinfoforum.org/SecurityCheck.exe
or http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
My System SpecsSystem Spec
21 Feb 2015   #8
TonyMen

Windows 7 Ultimate x64
 
 

RESULTS OF CHECKUP.TXT.

Results of screen317's Security Check version 0.99.96
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Kaspersky Anti-Virus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java SE Development Kit 7 Update 71
Java version 32-bit out of Date!
Java 64-bit 8 Update 31
Adobe Flash Player 15.0.0.189 Flash Player out of Date!
Adobe Reader XI
Mozilla Firefox 34.0.5 Firefox out of Date!
Google Chrome (40.0.2214.111)
Google Chrome (40.0.2214.115)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Kaspersky Lab Kaspersky Anti-Virus 15.0.1 avp.exe
Kaspersky Lab Kaspersky Anti-Virus 15.0.1 avpui.exe
Malwarebytes Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````
My System SpecsSystem Spec
21 Feb 2015   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Go back into 'services' and disable Windows Firewall, like you did with Windows Defender. Kaspersky has a firewall....make sure it's running!
My System SpecsSystem Spec
21 Feb 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

TonyMen I have one suggestion.

1. Please follow Jacee suggestions and recommendations exactly.
My System SpecsSystem Spec
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