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Windows 7: I just got that call...

27 Feb 2015   #1
HAVOC

Windows 7 Professional 64bit
 
 
I just got that call... (fix my computer)

My cousin called to tell me that he had a pop-up that said he has a virus and to call this number. He did and was told that it will cost $300 to fix and he can take it to Staples to get fixed (never heard of that one).

I'm going there tomorrow to fix it. Can you guys/girls give me a list of software I might need?

So far I have MSE, Malwarebytes, ComboFix, HiJackThis.


My System SpecsSystem Spec
.
27 Feb 2015   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Google that phone number or try in some other way to determine what particular virus that might be and then pound Google for a solution--which might mention applications that are known to be able to get rid of it.
My System SpecsSystem Spec
27 Feb 2015   #3
PSCO2007

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by HAVOC View Post
My cousin called to tell me that he had a pop-up that said he has a virus and to call this number. He did and was told that it will cost $300 to fix and he can take it to Staples to get fixed (never heard of that one).

I'm going there tomorrow to fix it. Can you guys/girls give me a list of software I might need?

So far I have MSE, Malwarebytes, ComboFix, HiJackThis.
This is obviously a scam.

Don't go to Staples ( or Bestbuy Geek squad) for any repair.

A person on this forum went there ( on her own) and they charged her over $300 for a computer that was one week old and had nothing wrong with it - just lots of bloatware.

If you think you might have a problem, it can be fixed here.

In the future, when you comp is clean, get in the habit of doing image backups and if you do get a virus, you can do a restore and be back to normal in minutes.

Search Results - Macrium Software

You can also call Staples, and I'm sure they will tell you that they did not initiate that call.
My System SpecsSystem Spec
.

28 Feb 2015   #4
HAVOC

Windows 7 Professional 64bit
 
 

I've told my cousin numerous times to make backups of everything. Does he listen? No.

I kept trying to tell him over the phone that it was fake and he's convinced he has a virus. I know he has something bad on his system but I'm not sure what. His son later tried to download Minecraft (I have no idea from where) and they got a lot of other "software" with it. He now says his computer is acting very weird. I'm going to look at it after work today.

I also added to the list, AdwCleaner, rkill and tdsskiller.
My System SpecsSystem Spec
28 Feb 2015   #5
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Several people I know got calls telling them their PC was infected & unfortunately, a couple believed it. They allowed the company to access their PC's & were charged for services & the company's "Special repair tool." That tool turned out to be JRT. The people got charged $150 for "services & the repair tool."

Superantispyware has a portable version you might want to add to the list. JRT is also another one you might want to add.

SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner

Junkware Removal Tool Download
My System SpecsSystem Spec
28 Feb 2015   #6
PSCO2007

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by HAVOC View Post
I've told my cousin numerous times to make backups of everything. Does he listen? No.

I kept trying to tell him over the phone that it was fake and he's convinced he has a virus. I know he has something bad on his system but I'm not sure what. His son later tried to download Minecraft (I have no idea from where) and they got a lot of other "software" with it. He now says his computer is acting very weird. I'm going to look at it after work today.

I also added to the list, AdwCleaner, rkill and tdsskiller.
Ask your cousin how they knew he had a problem.

They were the problem to begin with!

After you check it out, you will be able to fix it at this forum for Free.

Any time you download programs, always click "custom" and uncheck all the other garbage they want to add.

That's probably what he got with the download and can be easily removed.
My System SpecsSystem Spec
28 Feb 2015   #7
akjudge

Windows 7 Professional
 
 

Just be very careful about ComboFix --- it is NOT for those who do not know EXACTLY what they are doing...
My System SpecsSystem Spec
28 Feb 2015   #8
HAVOC

Windows 7 Professional 64bit
 
 

I'm sitting at his computer now. His son downloaded Minecraft (paid, from Minecraft's site) and that's when the problems began. Malwarebytes found 2700 items, MSE found nothing (quick scan), HiJackThis found a couple things, TDSSKiller found nothing, RKill found some items. I won't run ComboFix until I ask people on this site if I ned to.

He was unable to get online. LAN settings in Internet Options keeps getting changed to a proxy server.

I'm presently updating Windows and other programs on the computer.
My System SpecsSystem Spec
28 Feb 2015   #9
PSCO2007

Windows 7 Professional X64
 
 

I just received a similar call, but mine came from "Windows Technical Dept".

I told him my phone was being monitored by the DEA, as I'm a big time criminal - He slammed the phone down so hard, my ears are still ringing.
My System SpecsSystem Spec
28 Feb 2015   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by PSCO2007 View Post
I just received a similar call, but mine came from "Windows Technical Dept".

I told him my phone was being monitored by the DEA, as I'm a big time criminal - He slammed the phone down so hard, my ears are still ringing.
This was an excellent answer.
My System SpecsSystem Spec
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