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Windows 7: help with possible virus removal?

27 Apr 2015   #11
drmax

W7 premium 64
 
 

Quote   Quote: Originally Posted by Jacee View Post
I see you have two antivirus programs running. Please uninstall one.
Microsoft Security Essentials
Kaspersky Security Scan
These programs are resource hogs and fight each other for your system's resources. They may also fight each other's 'definitions'.

Download AdwCleaner by Xplode and save to your Desktop.

Step 1.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner v3: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder

******Post both .txt logs
it is wanting me to select a folder or something. Right now it's highlighted on "services" and is doing nothing. There is nothing to uncheck or check under services.


My System SpecsSystem Spec
.
27 Apr 2015   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Just click on the scan button.......


Attached Thumbnails
help with possible virus removal?-adwcleaner.jpg  
My System SpecsSystem Spec
27 Apr 2015   #13
drmax

W7 premium 64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Just click on the scan button.......
I did. It has showed the same thing for the last 2 hrs. Nothing....I restarted the program and the same thing
It says..."waiting for action....please uncheck elements you want to keep".
My System SpecsSystem Spec
.

27 Apr 2015   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Okay, do this now....
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Click on Computer, then local disk C:\ You should see a folder that says AdwCleaner. Open it to find the report log.
My System SpecsSystem Spec
27 Apr 2015   #15
drmax

W7 premium 64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Okay, do this now....
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Click on Computer, then local disk C:\ You should see a folder that says AdwCleaner. Open it to find the report log.
you do not understand. it has done nothing. scan is still greyed out. it doesn't appear to work. there is no "finished" button. it never scanned anything.
My System SpecsSystem Spec
27 Apr 2015   #16
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Delete the copy you have, re-download a new copy of AdwCleaner from my link above. Be sure to save it to your desk top before clicking to run --> 7/8 users right-click and select Run As Administrator

Tell me if that works.
My System SpecsSystem Spec
27 Apr 2015   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have I lost you?
My System SpecsSystem Spec
28 Apr 2015   #18
drmax

W7 premium 64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Have I lost you?
Downloaded a new copy. It does perform the generic scan. After those 10 seconds, it still says "waiting for action. please uncheck elements you want to keep" there are tabs at the bottom. Services, folders, files, shortcuts, scheduled tasks...etc. If I click on folders, then there are bunch of things to look at. So I don't know what the problem is. I'm about over it.
My System SpecsSystem Spec
28 Apr 2015   #19
drmax

W7 premium 64
 
 

i performed the same action on my windows 7 laptop. Same thing!! I think you are missing some instructions. I am doing exactly what you are telling me to do. Don't assume I know what I'm doing, like clicking on something else down below in this program. Here is a screenshot


Attached Thumbnails
help with possible virus removal?-adwc.png  
My System SpecsSystem Spec
28 Apr 2015   #20
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I don't want you to click on anything else, just the full *scan* button. It may take a while. I just need to see the .txt log that the full scan produces.
After it says "waiting for action" .... click on the Report button. Then copy and paste the log file.

I'll look at that and then tell you what to click on next.
My System SpecsSystem Spec
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