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Windows 7: MSE Won't Complete Full Scan, Error 0x800106ba

06 May 2015   #1
SaraBrown93

Windows 7 Home Premium 64bit
 
 
MSE Won't Complete Full Scan, Error 0x800106ba

Greetings!

I am in need of some assistance in solving a problem I've been having with Microsoft Security Essentials.

For the past 2 days, I've been trying to complete a full scan and unfortunately, every time it reaches towards the end of the scan, I will receive the following error message: "This program's service has stopped. You can start the service manually or restart your computer, which will start the service." and at the bottom I see the error code as "0x800106ba". (I have no issues with the quick scan, just the full scan)

I have tried uninstalling and re-installing Microsoft Security Essentials and disabling it to update Windows Defender but none of these solutions have worked.

The only other virus protection I use other than Microsoft Security Essentials is Malwarebytes Anti-malware; however, I have been sure to exclude the files from each other so they do not conflict.

I am currently running a Windows 7 64-bit Operating System, all updates should be currently update, and also NO viruses/malware have been detected on my PC.

Thank you all for your assistance and good luck!


My System SpecsSystem Spec
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06 May 2015   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Have you tried this solution?
https://support.microsoft.com/en-us/kb/931849
My System SpecsSystem Spec
06 May 2015   #3
SaraBrown93

Windows 7 Home Premium 64bit
 
 

Unfortunately, I have tried the following solution; however "fix it" says it is not compatible with my version of windows and I can not uninstall and re-install Windows Defender for it is not listed in the programs list.
My System SpecsSystem Spec
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06 May 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

With Windows 7, once you install MSE make sure Defender is turned off.

MSE replaces Defender in Windows 7.
My System SpecsSystem Spec
06 May 2015   #5
SaraBrown93

Windows 7 Home Premium 64bit
 
 

I have been sure to disable Windows Defender; however, the problem I am having still occurs.
My System SpecsSystem Spec
06 May 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Then I don't understand this in post #1. Why are updating Defender?

Quote:
I have tried uninstalling and re-installing Microsoft Security Essentials and disabling it to update Windows Defender but none of these solutions have worked.
My System SpecsSystem Spec
06 May 2015   #7
SaraBrown93

Windows 7 Home Premium 64bit
 
 

I had uninstalled Microsoft Security Essentials completely from my system to activate Windows Defender in case it was an outdated issue. I updated Windows Defender successfully and afterwards I re-installed MSE (which disabled Windows Defender again automatically) for a clean installation in case any files were not installed correctly or were corrupt. But, the issue still continues with the full scan.
My System SpecsSystem Spec
08 May 2015   #8
cottonball

Windows 7 Home Premium
 
 

SaraBrown93,

In Windows 7, Windows Defender only removes spyware.
Microsoft Security Essentials can be used along with it to get rid of viruses, etc. In Windows 7, MSE should not disable Windows Defender.

(In Windows 8 it is another story. WD is used as an antivirus program.)

Have you checked to see if your Windows installation activated? The error may also be indicative of an expired license.
Check by clicking the Start button , right-clicking Computer, and then clicking Properties.
At the bottom, Under Windows Activation, what is your activation status?

If you have run MSE and WD successfully in the near past, have you tried a Restore Point?

If still no joy, please use the Farbar Service Scanner
Download: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

Let's get a view of all services and dependencies scoped by the tool...


Make sure the following options are checked:

Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan


When done, FSS creates a log, FSS.txt, on the Desktop.


Please provide the FSS.txt in your reply.

Thank you
My System SpecsSystem Spec
08 May 2015   #9
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by cottonball View Post
Microsoft Security Essentials can be used along with it to get rid of viruses, etc. In Windows 7, MSE should not disable Windows Defender.
On all W7 systems where i installed MSE it disabled Windows Defender automatically.

This article is a bit old, maybe things have changed since then ?
Windows Defender and Microsoft Security Essentials on Windows 7, Windows Vista and Windows XP
My System SpecsSystem Spec
08 May 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

MSE has alway stopped Defender with my Windows 7 systems.

Windows Defender and Microsoft Security Essentials on Windows 7, - Microsoft Community

Quote:
Q: Is Microsoft Security Essentials (XP/Vista/7)designed to replace Windows Defender?
A: No but if you are running Microsoft Security Essentials, you do not need to run Windows Defender. Microsoft Security Essentials is designed to disable Windows Defender in order to manage the PC’s real-time protection, including anti-virus, rootkits, Trojans and spyware.
My System SpecsSystem Spec
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