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Windows 7: Got a phone call telling me I had malware & they would help.

06 May 2015   #1
purplelover

Windows 7 Home Premium 64bit
 
 
Got a phone call telling me I had malware & they would help.

REALLY! A phone number I did not recognize. Someone from India in a larger noisy call room. Claimed he worked for Windows and they had gotton info sent from my computer saying it was infected. He was going to help me remove it. He said he did not work for Microsoft. He had me open the Event Viewer, It showed Warnings and Errors. He decided it was really messed up. But he would help me and it would cost nothing. I told him I had no idea who he was, so I got a number and told him I would call back but never did. Was this some kind of scam????

I did get some kind of blue screen the other night and to do a restart.

Did I do the right thing not letting him "help" me????

Thanks Eileen


My System SpecsSystem Spec
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06 May 2015   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Eilleen,

Yes you did. This is nothing but a scam to steal information from you for all sorts of trouble for you down the road.
My System SpecsSystem Spec
06 May 2015   #3
RoasterMen

Windows 10 Pro 64-bit
 
 

Normally people wouldn't receive such calls. It's a scam
My System SpecsSystem Spec
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07 May 2015   #4
M1GU31

Windows 10 64bit
 
 

You just dodged a bullet. There's no way someone can know your pc is infected then call you and tell you it's.
My System SpecsSystem Spec
07 May 2015   #5
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Also, be careful of people calling, saying they are affiliated with MS & will clean/optimize your computer for free or for a low price. The "free" service generally ends up costing you when they claim to find "problems that require more specialized attention."
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07 May 2015   #6
codyw

Windows 7 Ultimate x64 with SP1
 
 

My theory on these calls that are scams is simple--How would a person working for some "company" that calls you out of nowhere know your computer is infected? It's your computer. They're after data and possibly identities, unfortunately.
My System SpecsSystem Spec
07 May 2015   #7
purplelover

Windows 7 Home Premium 64bit
 
 

Thanks to all who responded. The whole thing sounded fishy. I have to tell you the reason I did not get sucked in is because of this forum..... I have learned a few things here and something clicked and told me to check here first....

Thing is was able to take anything or put anything on my hard drive? He was able to get to my laptop ID. He read it to me....

Thanks so much everyone!!!!!!
Eileen
My System SpecsSystem Spec
07 May 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I got a phone call a couple of days ago. I just ask him if he knew he just called a police station and he hung up.

I'm hoping that will remove my phone number from the call list.
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07 May 2015   #9
purplelover

Windows 7 Home Premium 64bit
 
 

Genius!!!!!!!!
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07 May 2015   #10
Jesse Williams

Windows 10 Home 64-bit
 
 

I used to receive those calls, but I knew right away it was a scam. My computer was clean, so there was no way it could be infected. Silly people with nothing better to do!
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 Got a phone call telling me I had malware & they would help.




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