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Windows 7: windows defender service does not exist as an installed service

19 May 2015   #21
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by cottonball View Post
Please make sure you post or attach the entire reports for SecurityCheck, and a new FSS.txt with all the items checked, as previously instructed.
The security check is not perfoming.


My System SpecsSystem Spec
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19 May 2015   #22
cottonball

Windows 7 Home Premium
 
 

Need to see a new FSS.txt with all the items checked, as previously instructed.
My System SpecsSystem Spec
19 May 2015   #23
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by cottonball View Post
Need to see a new FSS.txt with all the items checked, as previously instructed.
like I said it before posts the system checker won't paste it it freezes.
My System SpecsSystem Spec
.

19 May 2015   #24
cottonball

Windows 7 Home Premium
 
 

The Farbar Service Scanner (FSS.tx) did not freeze before, however, all the options did not appear to be checked, since the Windows Update option was not reported.

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender


...and press: Scan
My System SpecsSystem Spec
19 May 2015   #25
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by cottonball View Post
The Farbar Service Scanner (FSS.tx) did not freeze before, however, all the options did not appear to be checked, since the Windows Update option was not reported.

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender


...and press: Scan
The options are not available there.
My System SpecsSystem Spec
19 May 2015   #26
cottonball

Windows 7 Home Premium
 
 

There are some strange issues on that system that may have been caused by attempts to remove a virus...is that the case?

In the FRST report you PMd, the following are running:

HKLM\...\Run: [Advanced Spyware Remover] => C:\Program Files\IObit\Advanced Spyware Remover\ASRtray.exe [1213952 2009-12-15] (IObit)
This is not a program I would recommend. There may be other members here of the same opinion.

HKLM\...\Run: [AVG_UI] => C:\Program Files\AVG\AVG2015\avgui.exe [3745232 2015-04-15] (AVG Technologies CZ, s.r.o.)
To my understanding, installing AVG2015 disables Windows Defender.

When did you install AVG2015? Was it on 2015-04-15? Is that when your problems with Windows Defender began?

Have you tried restoring the system back to that date, or even later if a Restore Point is available?

This tutorial will help:
System Restore



As far as the Farbar Service Scanner tool, do you not get the following options to check?


Attached Images
windows defender service does not exist as an installed service-capture.png 
My System SpecsSystem Spec
20 May 2015   #27
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by cottonball View Post
There are some strange issues on that system that may have been caused by attempts to remove a virus...is that the case?

In the FRST report you PMd, the following are running:

HKLM\...\Run: [Advanced Spyware Remover] => C:\Program Files\IObit\Advanced Spyware Remover\ASRtray.exe [1213952 2009-12-15] (IObit)
This is not a program I would recommend. There may be other members here of the same opinion.

HKLM\...\Run: [AVG_UI] => C:\Program Files\AVG\AVG2015\avgui.exe [3745232 2015-04-15] (AVG Technologies CZ, s.r.o.)
To my understanding, installing AVG2015 disables Windows Defender.

When did you install AVG2015? Was it on 2015-04-15? Is that when your problems with Windows Defender began?

Have you tried restoring the system back to that date, or even later if a Restore Point is available?

This tutorial will help:
System Restore



As far as the Farbar Service Scanner tool, do you not get the following options to check?
system restore I did then my custom themes that made by bongo messed up. As far as the tool the options are not ther.
My System SpecsSystem Spec
20 May 2015   #28
cottonball

Windows 7 Home Premium
 
 

Try removing the Farbar Service Scanner tool, and then download it again, and run it.
Please post the results.

Next, let's use the Windows System File Checker program (SFC) can tell us about the Sytem file integrity.

Follow Option Two and then Option Three:
Tutorial > SFC /SCANNOW Command - System File Checker


.
My System SpecsSystem Spec
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