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Windows 7: windows defender service does not exist as an installed service

16 May 2015   #1
Rose1

windows Ultimate
 
 
windows defender service does not exist as an installed service

I get an error stating windows defender service does not exist as an installed service 0x80070000424 I don't have microsoft essential. It was working fine until today. When I open the program and click on tools and others it will not click at all. Also, real protected is off. Also, its not under the services.


My System SpecsSystem Spec
.
16 May 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
In win-7 windows defender is Not a antivirus program,
So what do you have installed as one

Install MSE if you haven't already or any third party antivirus if you wish they would usually disable defender anyway.
Cheers.
My System SpecsSystem Spec
16 May 2015   #3
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
In win-7 windows defender is Not a antivirus program,
So what do you have installed as one

Install MSE if you haven't already or any third party antivirus if you wish they would usually disable defender anyway.
Cheers.
I rather use the defender, but as I said above it started problems today.
My System SpecsSystem Spec
.

16 May 2015   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi like I said defender is not a antivirus program in windows 7
This is although not a very good one,
Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
16 May 2015   #5
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi like I said defender is not a antivirus program in windows 7
This is although not a very good one,
Microsoft Security Essentials - Microsoft Windows
Ok I think you don't understand me. I don't want a virus program. I just want to know how to fix this problem. That's all I want.
My System SpecsSystem Spec
16 May 2015   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Then you shouldn't have a computer connected to the internet if you don't want an antivirus program.

Now if you wish too = not sure at this point but here goes nothing
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
On the BleepingComputer site use the button that looks like this,

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
My System SpecsSystem Spec
16 May 2015   #7
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
16 May 2015   #8
cottonball

Windows 7 Home Premium
 
 

Rose1,

If the above does not work, please run the following program to see what it shows about Windows Defender:

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content inside the following codebox into the main textfield:

    Code:
    :reg 
    HKEY_LOCAL_MACHINE/System/CurrentControlSet/services/WinDefend
    :service
    WinDefend
  • Click the Look button to start the scan.
  • When finished, a notepad window opens on the Desktop with the results of the scan.
Please post the SystemLook.txt in your next reply.


Also, please use the Farbar Service Scanner:
Download: Downloading Farbar Service Scanner

Let's get a view of all services and dependencies scoped by the tool...

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan

When done, FSS creates a log, FSS.txt, on the Desktop.

Please, also provide the FSS.txt in your reply.

There is a Registry merge file that can be downloaded to deal with the problem you are having, however, it is best not to do so blindly.

Has your computer been infected lately? Asking this, because there is malware that raises havoc with services, and Windoew Defender is one of the favorites for it to target. We need to be sure malware is not involved.

Thanks.
My System SpecsSystem Spec
17 May 2015   #9
Rose1

windows Ultimate
 
 

Quote   Quote: Originally Posted by cottonball View Post
Rose1,

If the above does not work, please run the following program to see what it shows about Windows Defender:

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content inside the following codebox into the main textfield:

    Code:
    :reg 
    HKEY_LOCAL_MACHINE/System/CurrentControlSet/services/WinDefend
    :service
    WinDefend
  • Click the Look button to start the scan.
  • When finished, a notepad window opens on the Desktop with the results of the scan.
Please post the SystemLook.txt in your next reply.


Also, please use the Farbar Service Scanner:
Download: Downloading Farbar Service Scanner

Let's get a view of all services and dependencies scoped by the tool...

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan

When done, FSS creates a log, FSS.txt, on the Desktop.

Please, also provide the FSS.txt in your reply.

There is a Registry merge file that can be downloaded to deal with the problem you are having, however, it is best not to do so blindly.

Has your computer been infected lately? Asking this, because there is malware that raises havoc with services, and Windoew Defender is one of the favorites for it to target. We need to be sure malware is not involved.

Thanks.
System look gave me an error as script required.
The other worked and here it is:
Farbar Service Scanner Version: 17-01-2015
Ran by rose (administrator) on 17-05-2015 at 13:39:41
Running from "C:\Users\rose\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


Action Center:
============


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****
My System SpecsSystem Spec
17 May 2015   #10
Brink

64-bit Windows 10 Pro
 
 

Hello Rose,

In addition, see if downloading and merging the .reg file for the Windows Defender service from the tutorial below may help. It will restore the default registry entries for the service.

Services - Restore Default Services in Windows 7
My System SpecsSystem Spec
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 windows defender service does not exist as an installed service




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