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Windows 7: How do I kill a Trojan?

22 May 2015   #11
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by Jacee View Post
Thanks Jacee. I did read that.

I was...


My System SpecsSystem Spec
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22 May 2015   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you ask me you can't uninstall it via Control Panel. Tried that. Tried Geek Uninstaller and tried Force Removal.

Reproduced from the link you get taken to if you attempt to uninstall:

Quote:
The uninstaller failed to remove Rapport.

Why?

Rapport includes anti-removal protection to prevent malware from removing it from your computer. This is the reason for the complex uninstall process. In some rare scenarios the uninstaller is unable to shut down the anti-removal protection and as a result fails to remove Rapport.

What's Next?

We have a special utility that safely removes Rapport from your computer - for downloading the utility, please fill out the following form. You will automatically receive an email with the download link for the utility.
https://www.trusteer.com/support/uni...roubleshooting
My System SpecsSystem Spec
22 May 2015   #13
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by Callender View Post
It's not a trojan - it's security software that some banks recommend to improve browser security when visiting secure sites.

The problem is that there's no way to shut it down and no way to remove it other than using the dedicated removal tool that you can get via the request form on their website.

Note: I just installed it to see if it could be removed. It's stated that it has self protection to protect itself from being removed by malware.

Well I can tell you that it resisted deletion even by some powerful removal tools that can delete files on boot.

One of my softwares did manage to force delete Trusteer Rapprort folders, files, serivces, drivers and registry entries.

Howsver that left the machine in a constant startup repair loop so I restored yesterday's system image backup.

Bottom line is - get the dedicated removal tool.
Oh wow, thanks for taking the time to check that out Callender. Brave.
What erks me the most is that we did not download their program.
I know it wasn't her, she is simple and doesn't like trying new programs.
It must of got on her PC via ride on another program, from the the kids downloading something
while she was away in Mexico.
Previous to this annoying thing, I did uninstall some programs from her PC that I've never heard of and that she doesn't need...(and as I mentioned earlier, her PC was infected.)
I cleaned it up but couldn't get this off.
So, yeah, I think that's how that happened. Guess what? Mom finally has a password.
So, I guess I'll be doing that sometime tonight.
Thought about contacting them last night but it wouldn't have been nice...I had smoke coming out of my ears...would have been ugly. (I'm OK today though. Lol.)

Oh...and they shouldn't be so cheap. They should hire an Artist over @ Deviant Art to design a proper Icon for their Company. Looks trashy. (That's my 2 cents this annoyance)
Thanks again for your time Callender. Cheers.
My System SpecsSystem Spec
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23 May 2015   #14
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Done! Finally...geesh. YAY!
I can chill now, sort of.
How do I kill a Trojan?-vino-time.gif


My System SpecsSystem Spec
23 May 2015   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Great news!

Re: How did it get on your system.

As far as I know it doesn't come bundled with other software. It can be downloaded and installed manually and in my case it's offered via email from my bank and when I log into my bank account online.

If you like you can try running some software to see when it was installed and who was logged on.

Software installation times:

How do I kill a Trojan?-last-activity-view-1.jpg

Logged on user times:

How do I kill a Trojan?-lastactivityview-2.jpg

Note: This software manufacturer's programs are often flagged up as undesirable by security products because some of their tools are classed as hacking tools. These are false positive detections and nothing to worry about if you personally installed the software. You just don't want other users installing without your knowledge!

Info and download:

LastActivityView

About those false positive detections:

Antivirus "False Positive" Problems

Note LastActivityView isn't listed but some security software flags up anything Nirsoft and may even block the website!


My System SpecsSystem Spec
24 May 2015   #16
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by Callender View Post
Great news!

Re: How did it get on your system.

As far as I know it doesn't come bundled with other software. It can be downloaded and installed manually and in my case it's offered via email from my bank and when I log into my bank account online.

If you like you can try running some software to see when it was installed and who was logged on.

Software installation times:

Attachment 360056

Logged on user times:

Attachment 360057

Note: This software manufacturer's programs are often flagged up as undesirable by security products because some of their tools are classed as hacking tools. These are false positive detections and nothing to worry about if you personally installed the software. You just don't want other users installing without your knowledge!

Info and download:

LastActivityView

About those false positive detections:

Antivirus "False Positive" Problems

Note LastActivityView isn't listed but some security software flags up anything Nirsoft and may even block the website!
Yes indeed it's great news. It was giving me a tremendous headache fighting with my sisters PC.
(It's not over yet)
Aw Hah! Thanks for that knowledge Callender, I am narrowing it down.
It wasn't her kids/children...it was her Husband!
Banking and Stocks etc..............
Wise man, but challenged by PCs.

Ps. Auntie says sorry Kids.
My System SpecsSystem Spec
24 May 2015   #17
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Thank you!
My System SpecsSystem Spec
24 May 2015   #18
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Callender View Post
~~~
...that left the machine in a constant startup repair loop so I restored yesterday's system image backup.

Bottom line is - get the dedicated removal tool.
Nice effort. We gotta get you to use virtual machines for this type of testing :-)



Quote   Quote: Originally Posted by Elljay View Post
Quote   Quote: Originally Posted by Callender View Post
Great news!

Re: How did it get on your system.
~~~
~~~
It wasn't her kids/children...it was her Husband!
Banking and Stocks etc..............
Wise man, but challenged by PCs.

Ps. Auntie says sorry Kids.
The Rapport (Trusteer/IBM) software is required by some websites. He may be unable to conduct transactions without the software installed.

How do I kill a Trojan?-tr1.png

How do I kill a Trojan?-tr2.png

How do I kill a Trojan?-tr3.png

The software does not always play nice with antivirus apps. Once the computer is free from other issues (i.e. seems to be clean of infections - as best we can tell), then see if the computer still locks up from time to time. If it does, contact the company that wants this Rapport software installed. They should offer some level of support for it (probably via a 3rd party computer support group). You might need to have him on the line before they will talk to you about this security software.


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