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How do I kill a Trojan?
Hi there. I have been trying help my sister clean up her Dell Desktop Windows 7 for about a week now. Her PC started to freeze up. So I would shut it down and boot back up and I'd have about 5 minutes before everything would freeze up. This allowed me enough time to be able to run a few programs.
This is what I have done so far. I ran:
Adwcleaner and found nothing.
Malwarebytes and found nothing.
Super AntiSpyware found 131 adware/malware things and 3 Trojans.
Then I ran MSE deep scan and it found 2 adware/malware things and 1 Trojan.
The PC isn't frozen anymore but weird things are happening. Like file renaming and there are 2 Mouses without Borders Icons. She uses Palemoon occasionally and when I rebooted. The Palemoon Icon appeared on her desktop as huge as the Moon in the sky. LOL! She does not have these shortcuts on her desktop.
She has a malware or something called Trusteer. I could see the Icon in her programs. I tried to uninstall it with REVO. There was a pop up and I accidently hit it. So REVO couldn't uninstall it. Now the Icon has disappeared from the program list but it is still there. It has hijacked her Fire Fox Browser. I can also see conduit in msconfig Sartup.
I went out and bought the Fix It Sick. It didn't remove it.
I ran Kaspersky Rescue Disk 10, for 12 hours it didn't catch it.
I am out of ideas and ready to tear my hair out. Any suggestions on how to get rid of this thing?
Last edited by Elljay; 20 May 2015 at 04:33. Reason: typos