How do I kill a Trojan?

Jacee said:

See if this article helps: https://www.trusteer.com/support/uninstalling-rapport

Thanks Jacee. I did read that.

I was...

If you ask me you can't uninstall it via Control Panel. Tried that. Tried Geek Uninstaller and tried Force Removal.

Reproduced from the link you get taken to if you attempt to uninstall:

The uninstaller failed to remove Rapport.

Why?

Rapport includes anti-removal protection to prevent malware from removing it from your computer. This is the reason for the complex uninstall process. In some rare scenarios the uninstaller is unable to shut down the anti-removal protection and as a result fails to remove Rapport.

What's Next?

We have a special utility that safely removes Rapport from your computer - for downloading the utility, please fill out the following form. You will automatically receive an email with the download link for the utility.

https://www.trusteer.com/support/uni...roubleshooting

Callender said:

It's not a trojan - it's security software that some banks recommend to improve browser security when visiting secure sites.

The problem is that there's no way to shut it down and no way to remove it other than using the dedicated removal tool that you can get via the request form on their website.

Note: I just installed it to see if it could be removed. It's stated that it has self protection to protect itself from being removed by malware.

Well I can tell you that it resisted deletion even by some powerful removal tools that can delete files on boot.

One of my softwares did manage to force delete Trusteer Rapprort folders, files, serivces, drivers and registry entries.

Howsver that left the machine in a constant startup repair loop so I restored yesterday's system image backup.

Bottom line is - get the dedicated removal tool.

Oh wow, thanks for taking the time to check that out Callender. Brave.
What erks me the most is that we did not download their program.
I know it wasn't her, she is simple and doesn't like trying new programs.
It must of got on her PC via ride on another program, from the the kids downloading something
while she was away in Mexico.
Previous to this annoying thing, I did uninstall some programs from her PC that I've never heard of and that she doesn't need...(and as I mentioned earlier, her PC was infected.)
I cleaned it up but couldn't get this off.
So, yeah, I think that's how that happened. Guess what? Mom finally has a password.
So, I guess I'll be doing that sometime tonight.
Thought about contacting them last night but it wouldn't have been nice...I had smoke coming out of my ears...would have been ugly. (I'm OK today though. Lol.)

Oh...and they shouldn't be so cheap. They should hire an Artist over @ Deviant Art to design a proper Icon for their Company. Looks trashy. (That's my 2 cents this annoyance)
Thanks again for your time Callender. Cheers.

Great news!

Re: How did it get on your system.

As far as I know it doesn't come bundled with other software. It can be downloaded and installed manually and in my case it's offered via email from my bank and when I log into my bank account online.

If you like you can try running some software to see when it was installed and who was logged on.

Software installation times:



Logged on user times:



Note: This software manufacturer's programs are often flagged up as undesirable by security products because some of their tools are classed as hacking tools. These are false positive detections and nothing to worry about if you personally installed the software. You just don't want other users installing without your knowledge!

Info and download:

LastActivityView

About those false positive detections:

Antivirus "False Positive" Problems

Note LastActivityView isn't listed but some security software flags up anything Nirsoft and may even block the website!