Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: How do I kill a Trojan?

20 May 2015   #1
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 
How do I kill a Trojan?

Hi there. I have been trying help my sister clean up her Dell Desktop Windows 7 for about a week now. Her PC started to freeze up. So I would shut it down and boot back up and I'd have about 5 minutes before everything would freeze up. This allowed me enough time to be able to run a few programs.
This is what I have done so far. I ran:
Adwcleaner and found nothing.
Malwarebytes and found nothing.
Super AntiSpyware found 131 adware/malware things and 3 Trojans.
Then I ran MSE deep scan and it found 2 adware/malware things and 1 Trojan.
The PC isn't frozen anymore but weird things are happening. Like file renaming and there are 2 Mouses without Borders Icons. She uses Palemoon occasionally and when I rebooted. The Palemoon Icon appeared on her desktop as huge as the Moon in the sky. LOL! She does not have these shortcuts on her desktop.
She has a malware or something called Trusteer. I could see the Icon in her programs. I tried to uninstall it with REVO. There was a pop up and I accidently hit it. So REVO couldn't uninstall it. Now the Icon has disappeared from the program list but it is still there. It has hijacked her Fire Fox Browser. I can also see conduit in msconfig Sartup.
I went out and bought the Fix It Sick. It didn't remove it.
I ran Kaspersky Rescue Disk 10, for 12 hours it didn't catch it.
I am out of ideas and ready to tear my hair out. Any suggestions on how to get rid of this thing?




Attached Thumbnails
How do I kill a Trojan?-screenshot_3.png  
Attached Images
How do I kill a Trojan?-screenshot_2.png How do I kill a Trojan?-end-point.png 
My System SpecsSystem Spec
.
20 May 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Trusteer seems to be a legit software, are you sure it is an infection? google it.
It may be possible to uninstall it with Download Rapport | Trusteer if this is the same software. Check for yourself.

There are also:
Adwcleaner
TDSSkiller
Rkill
to scan with.

Download from bleeping computers.

Note: Backup your data and perhaps make an image, I don't know how disruptive these programs can be trying to remove infections.
My System SpecsSystem Spec
20 May 2015   #3
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Here is some of the weird stuff. That moon was huge!


Attached Images
How do I kill a Trojan?-journal.png How do I kill a Trojan?-mouses-without-borders.png How do I kill a Trojan?-palemoon.png 
My System SpecsSystem Spec
.

20 May 2015   #4
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

I think this is a fake. It says Intel Graphics Media Driver Accelerator. It's in her programs and in the Taskbar Startup icons. I don't have these icons on my PC. In msconfig I see conduit too.


Attached Images
How do I kill a Trojan?-screenshot_2.png How do I kill a Trojan?-cpwz-2015-05-15_15-56-59-2-.png 
My System SpecsSystem Spec
20 May 2015   #5
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by GokAy View Post
Trusteer seems to be a legit software, are you sure it is an infection? google it.
It may be possible to uninstall it with Download Rapport | Trusteer if this is the same software. Check for yourself.

There are also:
Adwcleaner
TDSSkiller
Rkill
to scan with.

Download from bleeping computers.

Note: Backup your data and perhaps make an image, I don't know how disruptive these programs can be trying to remove infections.
It maybe be legit GokAy, but it is malware of some sort. I can't even use the windows snipping tool and it pops up and blocks me or the screen goes black.
GokAy, with all due respect ...I have researched this for a week now. I have been everywhere and I'm tired. They even have YouTube Videos for Godsake.
The Icon disappeared GokAy. There is nothing to uninstall.
My System SpecsSystem Spec
20 May 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Download the one from my link, and install it. If it is the same thing, it may offer to modify/uninstall when you run the installer. If not then install first then uninstall. At worst they are different and you would have to install/reinstall.

Am I sure if this would get rid of it? No. But I would try nevertheless. That's all I tried to say in previous post. I guess it wasn't clear enough.

Edit: Oh and sorry for listing Adwcleaner for you to scan with, you mention you scanned with it in your first post.
My System SpecsSystem Spec
20 May 2015   #7
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by GokAy View Post
Download the one from my link, and install it. If it is the same thing, it may offer to modify/uninstall when you run the installer. If not then install first then uninstall. At worst they are different and you would have to install/reinstall.

Am I sure if this would get rid of it? No. But I would try nevertheless. That's all I tried to say in previous post. I guess it wasn't clear enough.

Edit: Oh and sorry for listing Adwcleaner for you to scan with, you mention you scanned with it in your first post.

OK GokAy. That makes sense, seeing that I did find their Icon in the programs before it vanished.
I never thought of that. I'll try this tomorrow.
I ran TDSkiller also.
Speaking of research, while I was trying to find information on this program, I found other people's comments about it being malware and others saying it is an all out nuisance. What I do know is that my sister did not download it.
She rarely downloads anything and she barely surfs the net. So when she gets infected, she kinda freaks out. That has happened several times to her. She uses her PC mainly to check email and do banking etc. So I'm inclined to think it must have been one of her kids on there doing something...again. No more though, she now has a password...finally.
Kids have their own machines anyways.
No need to be on Mom's.
My System SpecsSystem Spec
22 May 2015   #8
Elljay

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Well, this takes the cake. This so called legit Company @
IBM Security Trusteer Rapport
is for the worst of the worst. Be careful of this one folks!
Never have I had this kind of crap...ever, trying to uninstall a program. I managed to finally download it again.
Choosing one of their options, "No, I'm trying to fix it". The icon showed up again in the installed programs. I tried 4x to uninstall it, after repeating the process yet again...and then again. 3 with Revo and once with CCleaner. It eluded both of them. When trying to uninstall, a small window appears asking "Are you sure you want to uninstall this product?" Revo was struggling to uninstall it for 1/2 hr. So, of coarse I had to hit the stupid button and then their other popup appears with more options. Click 'Yes' and Revo disappears and they take over. With CCleaner, they freeze the uninstall button.
I've been trying for a week already... Is there a Command I can give, to blast this program right off the planet?


Attached Thumbnails
How do I kill a Trojan?-screenshot_2.png  
Attached Images
How do I kill a Trojan?-screenshot_1.png How do I kill a Trojan?-screenshot_3.png How do I kill a Trojan?-screenshot_4.png How do I kill a Trojan?-screenshot_5.png How do I kill a Trojan?-screenshot_6.png How do I kill a Trojan?-screenshot_7.png 
My System SpecsSystem Spec
22 May 2015   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
22 May 2015   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It's not a trojan - it's security software that some banks recommend to improve browser security when visiting secure sites.

The problem is that there's no way to shut it down and no way to remove it other than using the dedicated removal tool that you can get via the request form on their website.

Note: I just installed it to see if it could be removed. It's stated that it has self protection to protect itself from being removed by malware.

Well I can tell you that it resisted deletion even by some powerful removal tools that can delete files on boot.

One of my softwares did manage to force delete Trusteer Rapprort folders, files, serivces, drivers and registry entries.

Howsver that left the machine in a constant startup repair loop so I restored yesterday's system image backup.

Bottom line is - get the dedicated removal tool.
My System SpecsSystem Spec
Reply

 How do I kill a Trojan?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Did I kill my SSD?
Hi guys, Does anybody know if it's possible to kill an SSD by plugging it into a potentially faulty SATA/IDE to USB 2.0 adapter?: one of these things: http://img.dxcdn.com/productimages/sku_147893_1.jpg - I wanted to plug the SSD externally to my laptop to transfer all my files but I just...
Hardware & Devices
Trojan called 'Trojan.Generic.2582177' on my system
Hi, I have Window7 Ultimate 64 bit on my system. I use Bitfender as my antivirus software. This morning it informed me that it has found a file infected with a virus called 'Trojan.Generic.2582177' which it cannot clean. I've contacted Bitfender to see if they know what I should do but haven't...
System Security
How to kill DEP?
Heya, i have some problems with DEP(doesnt allow some app to work(dllhost.exe), but i can't to disable it, even through cmd(bcdedit.exe /set {current} nx AlwaysOff), and exceptions doesn't work because after restart, DEP is always "Turn on DEP for essential Windows programs and services only", so...
System Security
Kill process with cmd
What would be the command to kill a process like explorer.exe or wininit.exe through cmd?
Performance & Maintenance
ntoskrnl.exe is trying to kill me
Well, here we are again. Around 3 weeks ago I already posted here, trying to find out what caused all my bluescreens. Back then I was using a HD4890, switching that out with my old 7600GT got rid of a bluescreen every five minutes, however it didn't entirely stop. The old thread is here, info...
BSOD Help and Support
Kill all applications.
Hello, I am in the process of making a batch file but it needs to be able to close all open applications. I know I can use the kill command but that only works for designated applications. What i need is for it to close all possible applications. I'm sorry if that wasn't clear.:o Any...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App