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Windows 7: Malware detected, clean now but comp still running poorly.

31 May 2015   #21
JstRelax

Windows 7 Home Premium 64 bit
 
 

cottonball,
I have looked at doing a System Restore but there are no starting points before a week ago when my computer got infected. In fact there are only 2 available and they're dated today and that's even after I click on "Show more restore points". Is there any other way to fix these system/application errors or somehow find an earlier restore point?


My System SpecsSystem Spec
.
31 May 2015   #22
cottonball

Windows 7 Home Premium
 
 

You may want to consider a Repair Install.
Tutorial by Brink:
Repair Install

It preserves User accounts, data, programs, etc.

You can also post any questions on it in the Tutorial's thread.
My System SpecsSystem Spec
02 Jun 2015   #23
JstRelax

Windows 7 Home Premium 64 bit
 
 

This is such a mess. I'm trying to do a Repair Install, but when I got to the Microsoft Recovery page and input my Product Key, it states:
"Unsupported Product
The product key you entered appears to be for software that was pre-installed on a device. Please contact the device manufacturer for software recovery options."


This computer is a Dell, and no Windows 7 Disk or even a Dell Recovery Disk came with it. When I go to Dell.com it refers me to do a Dell DataSafe Local Back up. I went out and bought a flash drive in order to do so. However, in reference to the Repair Install Tutorial, if running from Windows 7, there is no Setup.exe file to click on. If I Restart and boot from USB storage, it brings up the Dell DataSafe Local Back up, but the options are not what is listed in the Repair Install Tutorial. It's giving me the option to bring the computer back to the state it was in when I did the Back up (which is just right now), or completely wipe all the data and start a new partition. Since the comp is 4 years old, my warranty is expired and it'll cost me to talk to anyone at Dell. I'm going to look around and see if I can find some Dell message boards to help.
My System SpecsSystem Spec
.

02 Jun 2015   #24
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do you have a Microsoft sticker on the bottom of the laptop or in the battery box?
Can you read it?
It looks something like this.

Malware detected, clean now but comp still running poorly.-hardwarecoa.gif


My System SpecsSystem Spec
02 Jun 2015   #25
JstRelax

Windows 7 Home Premium 64 bit
 
 

Yes I have that. It's kinda smudgy in some parts but I think I can read everything.
My System SpecsSystem Spec
02 Jun 2015   #26
cottonball

Windows 7 Home Premium
 
 

JstRelax,

Layback Bear's suggestion should work, if not, have contacted an Operating System installations expert, and hopefully, he will be able to help you.

What Model/number is your Dell? Example: Inspiron E123..
My System SpecsSystem Spec
02 Jun 2015   #27
JstRelax

Windows 7 Home Premium 64 bit
 
 

It's a Dell Inspiron N7010, and I'm sorry what was the suggestion I was supposed to do? I have the sticker and can read the numbers. Thank you
My System SpecsSystem Spec
02 Jun 2015   #28
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If you can read the COA number the hard part is next.
Find a proper copy of Windows 7 that matches your COA key.

Here is a tutorial made by a expert for a Clean Install.

Clean Reinstall - Factory OEM Windows 7

If you are sure your system is no longer infected you could do a Repair Install. If your system is still infected it will just transfer the infection into the Repair install.
Another tutorial by a expert.

Repair Install
My System SpecsSystem Spec
02 Jun 2015   #29
gregrocker

 

Unfortunately MS Software Recovery doesn't accept Factory OEM keys to download the Win7 installation ISO needed to burn to disk or flash stick to perform a Repair Install or Clean Reinstall Windows 7.

It discusses in Clean Reinstall Windows 7 Step 1 how to obtain safe Win7 installation media. Dell will often mail you a Reinstallation DVD for free or shipping charge which is a clean copy of Win7 that can be used for either purpose. If you can't locate this I will loan you my download.

So read over the two tutorials to see which you want to do. Since you need the installation media anyway, I'd strongly suggest doing the Clean Reinstall Windows 7 since it is a vastly better install than the factory install which is throttled by bloatware and duplicate utilities which interfere with better versions built into Win7. The tutorial assures you'll have the best install which will stay that way as long as you stick with only the tools and methods given.
My System SpecsSystem Spec
03 Jun 2015   #30
JstRelax

Windows 7 Home Premium 64 bit
 
 

So after 4 hours or so the upgrade/repair install was unsuccessful. I followed the steps exactly. I uninstalled any programs that it said would have compatibility issues. Oddly even after I uninstalled Magic ISO Virtual DVD Manager it still showed up as possible compatibility issue when I restarted the Upgrade, but it went ahead with it anyways. Upon reboot it recommend I install Windows Update Advisor. I did that and it was mostly clean expect for a couple of music apps. I attached a couple of screenshots.


Attached Thumbnails
Malware detected, clean now but comp still running poorly.-upgradeadvisorjpeg.jpg  
Attached Images
Malware detected, clean now but comp still running poorly.-upgradeunsuccessful.jpg 
My System SpecsSystem Spec
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 Malware detected, clean now but comp still running poorly.




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