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Windows 7: Computer won't restart after uninstalling Avast software

14 Jun 2015   #31
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post

No, it's absolutely fine! That's what we're here for!

Thanks for reporting back, it helps us a lot too. You could leave the disc in, it wouldn't make a difference, just when windows says 'Press any key to boot from cd...' dont press anything.

Okay if it keeps looping, follow these instructions: Startup Repair Infinite Loop Recovery

Let me know how you get on, or if you get stuck.
Thank you so much for these instructions. I have to stop and get something to eat. Haven't eaten all day worrying about this computer and I'm getting light headed and I want a clear head when I start on this. I made one attempt by just letting it start and go into the loop but when I tried to pull up the screen with options, it brought up that box that wants me to sign in as administrator which I am but it won't let me put in the user name and when I try to put in the password it won't accept it. I have to try to get to that screen the way we were doing it before as it let me into command with no problem.
Yes, if you go back to one of my previous posts explaining how to access the boot CD then I'm sure you'll be able to get it to work!

Let me know if you get stuck or need any help.

Thanks
I got back in thanks to your wonderful guide. Got to command prompt and the following is what happened**
Did MD my backup and then Copy *.* and it said 12 files copied
then Regback and it said
volume in drive x is Boot
Volume S/N D60A-0DC2
Then I did Dir of x:\Windows\System332\config\RegBack and it said
7/13/2009 6:33pm <DIR>
7/13/2009 6:33pm <DIR>
0 file(s) 0 bytes
2 Dir(s) 260,313,088 bytes free
The directions under part II of the link say if any are 0 bytes stop and find another way. So I did and now I am reporting back to you for further guidance, please.

**I had done all the other things to get to this point but this is what you need I think. All the rest went as the link said until that last Dir.

I think drive X is the CD drive. How do I get it to read C or D? I only put in drive x after it gave that volume reading of it. It would not take Dir C or Dir D when I put them in.

I went back and looked at the first long listing it went through and it says
979 file(s) 232,637,379
69 Dir(s) 264,847,360 bytes free

then it went back to x:\windows\System32\config and that's when I put in >DIR
Maybe I did something wrong there since I didn't know what I was looking at. Geez this is so humiliating. I will never think I am smart again. Here's a good laugh for y'all - would you believe when any of my friends or family have computer problems they call ME to fix them? Only y'all will know how dumb I really am but I never saw anything like this before. By the way, I'll be 75 next month.

Found some more that might be useful, at the bottom of that big listing of DIR, it says
06/14/2015 1:01 PM 83,128 FNTCACHE.DAT
6/14/2015 1:01 PM 1,036 winpeshl.log
6/14/2015 1:01 PM 40 SetRPDrv.cmd
6/14/2015 1:03 PM 0 dir
and then there was the files and dirs that I quote to you a couple of paragraphs back.

A lot of that stuff in that long listing is dated 7/13/2009 which is probably when Lenovo built it and installed the operating system and then a lot of the stuff is dated 9/7/2010 which is when I bought it and they transferred all my files from my external drive to this new computer. It must have sat in a box for 14 months as I bought it brand new and not refurbished.


My System SpecsSystem Spec
.
14 Jun 2015   #32
MistUnleashed

Windows 7 Ultimate x64
 
 

Did you type 'CD RegBack'?

Great to know it's coming along!
My System SpecsSystem Spec
14 Jun 2015   #33
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Did you type 'CD RegBack'?

Great to know it's coming along!
I believe I just typed in regback or at least that's what I wrote down. At this point, I may have put CD in front but don't know why I would have, but anything is possible. I'm trying to write down everything I do and the responses I get so I can send you an accurate listing.

I followed these directions under 9, 10, 11 & 12 on the link:

CD \windows\system32\config <enter>
DIR <enter>
MD mybackup <enter>
copy *.* my backup <enter>
My System SpecsSystem Spec
.

14 Jun 2015   #34
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post
Did you type 'CD RegBack'?

Great to know it's coming along!
I believe I just typed in regback or at least that's what I wrote down. At this point, I may have put CD in front but don't know why I would have, but anything is possible. I'm trying to write down everything I do and the responses I get so I can send you an accurate listing.

I followed these directions under 9, 10, 11 & 12 on the link:

CD \windows\system32\config <enter>
DIR <enter>
MD mybackup <enter>
copy *.* my backup <enter>
Yes, after going back to the article you definitely need to type in 'CD RegBack' - This is on step 13.

Apart from that you're doing great at the moment!

Let me know if you get stuck.
My System SpecsSystem Spec
14 Jun 2015   #35
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post
Did you type 'CD RegBack'?

Great to know it's coming along!
I believe I just typed in regback or at least that's what I wrote down. At this point, I may have put CD in front but don't know why I would have, but anything is possible. I'm trying to write down everything I do and the responses I get so I can send you an accurate listing.

I followed these directions under 9, 10, 11 & 12 on the link:

CD \windows\system32\config <enter>
DIR <enter>
MD mybackup <enter>
copy *.* my backup <enter>
Yes, after going back to the article you definitely need to type in 'CD RegBack' - This is on step 13.

Apart from that you're doing great at the moment!

Let me know if you get stuck.
If I had looked at the end part of that long listing, it verifies that I put in CD RegBack and then it came back with the answer I quoted that only has RegBack. Should I try to put in CD RegBack again and see what happens? It has this line x:\Windows\System32\config\RegBack> and won't let me change it. But that's what it shows in the Link after the CD RegBack line. It doesn't have CD in it either.
My System SpecsSystem Spec
14 Jun 2015   #36
MistUnleashed

Windows 7 Ultimate x64
 
 

First put: CD \windows\system32\config <enter>

Then put: CD RegBack <enter>
My System SpecsSystem Spec
14 Jun 2015   #37
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
First put: CD \windows\system32\config <enter>

Then put: CD RegBack <enter>
No problem putting in CD \windows\system32\config and entering
No problem putting in CD RegBack and entering and then it came back with
x:\Windows\System32\config\RegBack

Now what do I do?
My System SpecsSystem Spec
14 Jun 2015   #38
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post
First put: CD \windows\system32\config <enter>

Then put: CD RegBack <enter>
No problem putting in CD \windows\system32\config and entering
No problem putting in CD RegBack and entering and then it came back with
x:\Windows\System32\config\RegBack

Now what do I do?
Hmm we need to change your drive letter. At the moment it says 'x' but if you go back in the article then it should tell you how to change it to 'C' or 'D' follow that then type in the commands from my last post. You need to get it to say either c or d (whichever is your drive letter).

Once it shows: C:/... or D:/... Then continue with step 14 and then you're almost there!
My System SpecsSystem Spec
14 Jun 2015   #39
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post
First put: CD \windows\system32\config <enter>

Then put: CD RegBack <enter>
No problem putting in CD \windows\system32\config and entering
No problem putting in CD RegBack and entering and then it came back with
x:\Windows\System32\config\RegBack

Now what do I do?
Hmm we need to change your drive letter. At the moment it says 'x' but if you go back in the article then it should tell you how to change it to 'C' or 'D' follow that then type in the commands from my last post. You need to get it to say either c or d (whichever is your drive letter).

Once it shows: C:/... or D:/... Then continue with step 14 and then you're almost there!
I did EVERYTHING right and got all the way through where it said exit and click restart computer and it acted like it was reloading Window files then the Microsoft thing came up and now it has that Startup Repair screen and says it cannot repair this computer automatically. I think I'm going to cry.
My System SpecsSystem Spec
14 Jun 2015   #40
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post
Quote   Quote: Originally Posted by WebkinzDiva1 View Post

No problem putting in CD \windows\system32\config and entering
No problem putting in CD RegBack and entering and then it came back with
x:\Windows\System32\config\RegBack

Now what do I do?
Hmm we need to change your drive letter. At the moment it says 'x' but if you go back in the article then it should tell you how to change it to 'C' or 'D' follow that then type in the commands from my last post. You need to get it to say either c or d (whichever is your drive letter).

Once it shows: C:/... or D:/... Then continue with step 14 and then you're almost there!
I did EVERYTHING right and got all the way through where it said exit and click restart computer and it acted like it was reloading Window files then the Microsoft thing came up and now it has that Startup Repair screen and says it cannot repair this computer automatically. I think I'm going to cry.
Could you possibly take a picture and upload it?
My System SpecsSystem Spec
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