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Windows 7: Computer won't restart after uninstalling Avast software

14 Jun 2015   #41
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Quote   Quote: Originally Posted by WebkinzDiva1 View Post
Quote   Quote: Originally Posted by MistUnleashed View Post

Hmm we need to change your drive letter. At the moment it says 'x' but if you go back in the article then it should tell you how to change it to 'C' or 'D' follow that then type in the commands from my last post. You need to get it to say either c or d (whichever is your drive letter).

Once it shows: C:/... or D:/... Then continue with step 14 and then you're almost there!
I did EVERYTHING right and got all the way through where it said exit and click restart computer and it acted like it was reloading Window files then the Microsoft thing came up and now it has that Startup Repair screen and says it cannot repair this computer automatically. I think I'm going to cry.
Could you possibly take a picture and upload it?
Let me quote here for you exactly:
Problem signature:
Problem event name: StartupRepairOffline
Problem signature 01: 6.1.7600.16385
Problem signature 02: 6.1.7600.16385
Problem signature 03: unknown
Problem signature 04: 21200445
Problem signature 05: AutoFailover
Problem signature 06: 17
Problem signature 07: CorruptFile
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

I am so used to doing PrtScr and making a file that I am lost without my computer. It took two not very good pics to get this info as it won't all come up on the screen at the same time. I decided to send it this way hope it's okay.


My System SpecsSystem Spec
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14 Jun 2015   #42
MistUnleashed

Windows 7 Ultimate x64
 
 

I'm going to have to go offline for a bit so what I'm going to do is get someone who knows a little more than me with this problem to come over and help you, I'll be back soon!

I hope this is okay with you.
My System SpecsSystem Spec
14 Jun 2015   #43
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
I'm going to have to go offline for a bit so what I'm going to do is get someone who knows a little more than me with this problem to come over and help you, I'll be back soon!

I hope this is okay with you.
Of course it is okay LOL. I really appreciate all the time you have given me.
My System SpecsSystem Spec
.

14 Jun 2015   #44
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi Web,

found this while searching for users with similar problems, would you mind giving this a go?

Using Last Known Good Configuration - Windows Help
My System SpecsSystem Spec
14 Jun 2015   #45
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hi Web,

found this while searching for users with similar problems, would you mind giving this a go?

Using Last Known Good Configuration - Windows Help
Hi Boris, I looked at this and in the part where it says how to do it, it says to use the shutdown button and restart. If I could get to that button, I wouldn't be having this problem LOL. Is there any way to do this an F button of some number? It sounds great but I can't get there from here. Maybe I'm not reading the link correctly or missing something. I appreciate your help.

I tried just restarting and punching F8 but it just went into that system repair loop. Then I tried restarting and holding down the F8 button with same results.
My System SpecsSystem Spec
14 Jun 2015   #46
gregrocker

 

When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.
My System SpecsSystem Spec
15 Jun 2015   #47
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by gregrocker View Post
When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.
Well, I guess I have been properly chastised by you! I will take responsibility for all my actions and I have tried in the most honest way possible to give a report of what I did and what the result was. The only thing I don't take responsibility for was what caused this in the first place. I just followed what Avast said to do to finish uninstall and that was restart my computer which is when it wouldn't restart and went into the loop mode. Since I'm not the only one to have had this problem per some of your other threads, I think Avast does something when someone tries to uninstall their software. I will now try your suggestions and see if they work. My computer is not only my life but my livelihood and I can't take it back to its original state and lose all my company files as well as my personal files. I don't know where you got that I have 2gb of RAM. I never said that. My Lenovo computer has 1TB of RAM. Even my laptop has 4GB of RAM and it runs the 64bit Win7 with no problem. I may be old but I am not stupid. I was smart enough to find this website and ask for help and was getting excellent help.
My System SpecsSystem Spec
15 Jun 2015   #48
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by gregrocker View Post
When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.
I just tried to do SFC /SCANNOW again and it starts then stops and says "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again." This is the same thing I reported in message #25.

I also restarted again and pressed and held F8 and it only went to the Startup Repair. I did not give me any other options. Is it because this is a Lenovo computer? I know it does not use F2 and one of the people helping me said to use F1 as this is a Lenovo.
My System SpecsSystem Spec
15 Jun 2015   #49
gregrocker

 

Where did I chastise you in any way shape or form earlier? Are you joking? If not then Please point this out now. If you want my help you will show the proper level of Respect and gratitude or it stops now.

Instead of imagining what I said, how about reading it as then you would know that you can rescue your files at any point.

Your specs said you have 2 GB of RAM. Now it says 1 TB which is not possible.

We see nothing but problems with avast and Norton.

AdVanced boot options are always F8 key, momentarily available between the bios and the OS loading.

Try several reboots to see if SFC can be made to run from command line.

And if not either proceed with the rest of the troubleshooting steps tutorial, factory Recovery, or the clean reinstall. If I were you I would do the reinstall as youWill have our help to achieve the best possible install Windows 7.
My System SpecsSystem Spec
15 Jun 2015   #50
WebkinzDiva1

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Where did I chastise you in any way shape or form earlier? Are you joking? If not then Please point this out now. If you want my help you will show the proper level of Respect and gratitude or it stops now.

Instead of imagining what I said, how about reading it as then you would know that you can rescue your files at any point.

Your specs said you have 2 GB of RAM. Now it says 1 TB which is not possible.

We see nothing but problems with avast and Norton.

AdVanced boot options are always F8 key, momentarily available between the bios atnd he OS loading.

Try several reboots to see if SFC can be made to run from command line.

And if not either proceed with the rest of the troubleshooting steps tutorial, factory Recovery, or the clean reinstall. If I were you I would do the reinstall as youWill have our help to achieve the best possible install Windows 7.
No, I was not joking. When you said "it is almost always a user error" I took it personally.

My specs did say I had 2TB of ram but it is my external hard drive that has 2TB. My computer most definitely has 1TB of ran as that is why I bought this one, figuring that should last me for a while. If I ever get into it again, I can take a screen shot and prove it.

I am glad you said that you see a lot of problems with Avast and Norton. I was actually using a PAID Avast, not a free one. I can't believe I paid money to get this miserable. (Now that was supposed to be funny).

"AdVanced boot options are always F8 key, momentarily available between the bios atnd he OS loading." When do I push F8. I have been starting as soon as I push the button to start the computer because if I wait, it goes into that loop thing. I haven't gotten to any BIOS.

If I end up having to do a clean reinstall, will that wipe out all of the files on my computer? I don't have the installation disc as it was pre-installed on my computer at the factory I suppose.

I am sorry we got off to a bad start. If you read any of my previous posts, you will see I always told them how much I appreciated all their help and I do appreciate any help I get. I'm not a newbie but I just never had this kind of problem before and I am depending on y'all on this website to get me back up and running. Then I will gladly send hugs and kisses to all of y'all.

We are under storm and flood warnings right now as Tropical Storm Bill is headed straight for us. Even getting texts from the power company to expect outages and from the weather bureau every few minutes showing the path of the rain. I might have to get off my computer for a while. Please don't let that deter you from answering my plea. I really do appreciate great minds and all your help.
My System SpecsSystem Spec
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 Computer won't restart after uninstalling Avast software




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