Fake Certified Microsoft Support Phone Number Pop-up


  1. mslocke15
    Posts : 7
    Windows 7 Professional
       New #1

    Fake Certified Microsoft Support Phone Number Pop-up


    Hello Everyone!

    I have came across something that has been getting on my nerves the past month. I work at a small IT store and we have been getting a lot of calls about this pop-up. What it does is it pops up a block saying computer is infected and you have to call this random number to get it fixed. The number is never the same. I have found there are a lot of junk programs that are installed. For example, Optimzer Pro, Cross Browse, PC Tuner to name a few. I have also noticed that most of the computers DNS servers get set static. Current computer i am working on is set to 81.218.119.5 and 82.163.142.130.

    I have done some research and find that every DNS i see goes to Israel. I have been removing the infection by running multiple tools. Malwarebytes, Hitman Pro, Adwcleaner, Superantispyware and resetting all the Browsers, but it has been coming back on occasion. I also have been uninstalling the LAN and reinstalling with a newer driver because seeing a DNS get set static by a bug is something i have never seen before.

    Wondering if you guys have any suggestions. It has happened on windows 7 and windows 8 computers.

    Thanks
      My Computer
    Quote Quote

  3. SIW2
    Posts : 16,161
    7 X64
       New #2

    Similar ransomware has been around a while. Maybe there is new onslaught of it at the moment.
      My Computers
    Quote Quote

  4. audare
    Posts : 1
    windows 7 64 bit
       New #3

    Having the same problem


    Hi,

    I am having this exact problem on my computer. Unfortunately I am not tech savvy. How can I get rid of this and clean up my computer without paying an arm and a leg? Thanks
    Audare

    mslocke15 said:
    Hello Everyone!

    I have came across something that has been getting on my nerves the past month. I work at a small IT store and we have been getting a lot of calls about this pop-up. What it does is it pops up a block saying computer is infected and you have to call this random number to get it fixed. The number is never the same. I have found there are a lot of junk programs that are installed. For example, Optimzer Pro, Cross Browse, PC Tuner to name a few. I have also noticed that most of the computers DNS servers get set static. Current computer i am working on is set to 81.218.119.5 and 82.163.142.130.

    I have done some research and find that every DNS i see goes to Israel. I have been removing the infection by running multiple tools. Malwarebytes, Hitman Pro, Adwcleaner, Superantispyware and resetting all the Browsers, but it has been coming back on occasion. I also have been uninstalling the LAN and reinstalling with a newer driver because seeing a DNS get set static by a bug is something i have never seen before.

    Wondering if you guys have any suggestions. It has happened on windows 7 and windows 8 computers.

    Thanks
      My Computer
    Quote Quote

  6. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #4

    81.218.119.5 is 81.218.119.5/bzq-218-119-5.red.bezeqint.net IP Address Whois | DomainTools.com
    You might want to ask your infected users why they're installing such 'non help' programs?....


    Get rid of the garbage programs (uninstall), then flush the dirty DNS cache, and restore MS's Hosts File:
    Copy and paste these lines in Note pad.

    @Echo on
    pushd\windows\system32\drivers\etc
    attrib -h -s -r hosts
    echo 127.0.0.1 localhost>HOSTS
    attrib +r +h +s hosts
    popd
    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    netsh winsock reset all
    netsh int ip reset all
    shutdown -r -t 1
    del %0

    Save as flush.bat to your desktop.
    Right click on the flush.bat file to run it as Administrator.
    The computer should reboot itself.

    Hope that helps in most cases.
      My Computer
    Quote Quote

 

  Related Discussions
Fake Microsoft phone call
in System Security

Hi All I read the following post : Fake Microsoft PhoneCalls - Page 3 - Tech Support Guy Forums on the Microsoft Phone scams. Now in this post Eddie5659 posted about running OTL on the infected PC... but that was basically where the physical tech support ended... My brother had a similar...
Hey I'm having trouble finding Microsoft windows 7 support number in the uk. I have had a look on the box and only gives me numbers to us & Canada.I have Also had a look on the installation cd as well. not On there either. Have had a look on the Internet and can only find Xbox support cant find...
Hey I'm having trouble finding Microsoft windows 7 support number in the uk. I have had a look on the box and only gives me numbers to us & Canada.I have Also had a look on the installation cd as well not I have had a look on the Internet and can only find Xbox support cant find Microsoft's number...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:33.
Find Us