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Windows 7: Slow Infected PC; ran JRT and ADW from safe mode

15 Jun 2015   #1
webgal318

Windows Seven Home Premium 64 Bit
 
 
Slow Infected PC; ran JRT and ADW from safe mode

Browser keeps crashing and PC still very slow. I couldn't do anything unless I was in safe mode. Initially, the icons on desktop were almost completely gone. System is 7 Premium, 3 GB RAM, AMD processor. Thanks for getting me started on getting out of this nightmare.


My System SpecsSystem Spec
.
16 Jun 2015   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's start with a scan using DDS. See if you can get into 'safe mode with networking' :

Download DDS from one of these links:
DDS.com

DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.

The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
17 Jun 2015   #3
webgal318

Windows Seven Home Premium 64 Bit
 
 
DDS files attached

Thank you.


Attached Files
File Type: txt attach.txt (24.2 KB, 10 views)
File Type: txt dds.txt (17.4 KB, 7 views)
My System SpecsSystem Spec
.

17 Jun 2015   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You have an awful lot of Toshiba stuff running at start up!!

Can you post (copy and paste) both logs from JRT and AdwCleaner for me to see, please?
My System SpecsSystem Spec
17 Jun 2015   #5
webgal318

Windows Seven Home Premium 64 Bit
 
 
Results of ADW and JRT

Again, thanks for looking at this. I just reran the JRT and ADW and results are below.

# AdwCleaner v4.206 - Logfile created 17/06/2015 at 14:29:32
# Updated 01/06/2015 by Xplode
# Database : 2015-05-31.5 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Helen - HELEN-PC
# Running from : C:\Users\Helen\Downloads\adwcleaner_4.206.exe
# Option : Cleaning
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****
-\\ Internet Explorer v11.0.9600.17840

*************************
AdwCleaner[R0].txt - [2477 bytes] - [23/08/2014 11:34:45]
AdwCleaner[R1].txt - [1211 bytes] - [12/06/2015 12:20:12]
AdwCleaner[R2].txt - [952 bytes] - [17/06/2015 14:14:25]
AdwCleaner[R3].txt - [1068 bytes] - [17/06/2015 14:24:27]
AdwCleaner[S0].txt - [2537 bytes] - [23/08/2014 11:36:33]
AdwCleaner[S1].txt - [1287 bytes] - [12/06/2015 12:22:12]
AdwCleaner[S2].txt - [1015 bytes] - [17/06/2015 14:16:05]
AdwCleaner[S3].txt - [995 bytes] - [17/06/2015 14:29:32]
########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1053 bytes] ##########

Junkware Removal Tool (JRT) by Thisisu
Version: 7.0.1 (06.17.2015:2)
OS: Windows 7 Home Premium x64
Ran by Helen on Wed 06/17/2015 at 14:06:11.14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Tasks

~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-582187217-3476062213-3091020903-1000\Software\Microsoft\Internet Explorer\Main\\Start Page

~~~ Registry Keys

~~~ Files

~~~ Folders


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 06/17/2015 at 14:11:50.07
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Neither of these files shows anything that I can see.
BTW, when I restarted the PC, I was informed that Microsoft had installed updates.
My System SpecsSystem Spec
17 Jun 2015   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Did your computer start acting slow after you installed Bitdefender?
My System SpecsSystem Spec
17 Jun 2015   #7
webgal318

Windows Seven Home Premium 64 Bit
 
 
Bit Defender?

I don't know. Helen called a tech for some unknown reason when I was out of town and he installed it. Hard to say.
My System SpecsSystem Spec
17 Jun 2015   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Microsoft Security Essentials (it's free) Download Microsoft Security Essentials from Official Microsoft Download Center

When downloading "save" the program to your desktop, or 'downloads' .... don't select to run it yet.

Next, download Bitdefender uninstall tool: BitDefender Uninstall Tool Download
Save it .... now, right click on the uninstall tool and choose to run as Administrator.

When finished uninstalling, right click on Microsoft Security Essentials to run as Administrator. MSE will need to update it's antivirus definitions.

When it's finished installing and you've scanned for viruses, let me know if anything was found and if the computer is running faster now.
My System SpecsSystem Spec
21 Jun 2015   #9
webgal318

Windows Seven Home Premium 64 Bit
 
 
MSE installed -- PC still kind of slow

MSE found nothing after a complete scan. Did you see any processes at start up that would improve the performance if I disabled them? The other thing I was wondering about was adding 1GB of memory. Would than make a noticeable difference?
My System SpecsSystem Spec
21 Jun 2015   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Right click to run an elevated 'command prompt' ... choose to run as Administrator.

Copy/paste sfc /scannow and push the 'enter' key.

Tell me if there are any corrupted files reported.
My System SpecsSystem Spec
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 Slow Infected PC; ran JRT and ADW from safe mode




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