I cant download files via browser

Virax · 16 Jul 2015

Hi Guys
Happens when i always try to download from browser, i always this dialog box "These files cannot be opened. Your internet security settings prevented one or more files from being opened" i watched a youtube video it says:
1.) Go to internet security settings
2.) Go to custom levels
3.) scroll until you find "miscellaneous section"
4.) Select "launching applications and unsafe file"
5.) Select "prompt"

As it said select "prompt" from "launching applications from unsafe files"
I cant because theres no "Disable" "Enable" and "Prompt" selection
Can someone pls help me show it? Tnx

RolandJS · 16 Jul 2015

Shooting into the dark here, I could be off-base, does the computer have one or more 3rd party internet security suties installed and running? One or more anti-spy/mal/pup-ware programs installed and running? Reason for asking: sometimes my own alligators in my castle moat are aggressive enough to prevent almost all traffic from shore to castle. After dialing down the security settings, sometimes removing an add-on or extension or two from within my browser, all works again.

cottonball · 16 Jul 2015

Virax,

Under Security tab, are you able to reset Internet Security settings by clicking:
Reset all zones to default level

Virax · 16 Jul 2015

I read your replies, I have only one antivirus program "Avast Premier" no any other anti spyware program, also i have DAP,DAP link checker,Avast online security Add on on Firefox,

I also reset all zones to default level its still the same.

cottonball · 17 Jul 2015

Virax,

We need to see what is gong on with that system...

Please use the Farbar Recovery Scan Tool.
Download: Farbar Recovery Scan Tool Download
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.
When the tool opens, click Yes to the disclaimer.
Press the Scan button.

When done, the tool makes a log, FRST.txt, in the same directory from which the tool is run (Desktop).

Please attach the FRST.txt in your reply.
The first time the tool is run, it also creates another log: Addition.txt

Also attach the Addition.txt in your reply.

Virax · 17 Jul 2015

As i said i cant download any files on my browser, so i just attach a pic below, it's just my internet options, and custom levels..

cottonball · 18 Jul 2015

...it's just my internet options, and custom levels...

Yes, we know that!!

What we do not know is just what is causing the issue. The FRST report may throw some light on the situation, or, then again, it may not.

In any event, my crystal ball is broken...

Virax · 20 Jul 2015

If you know don't know what is causing the issue....
Maybe you can just give me the solution

UsernameIssues · 20 Jul 2015

Virax said:

If you know don't know what is causing the issue....
Maybe you can just give me the solution

Do you have access to another computer?

If yes, then please follow the steps in post #5.
Those scan reports might lead us to a solution.

If you do not have access to another computer, then you might need to take your computer to a repair shop.

Virax · 21 Jul 2015

Anyway, i have only one comp
so i try to research more about this issue, i found to reset the "internet explorer settings"
that can troubleshoot some issues, it will reset the security settings,etc.

After doing that,
My computer worked again,
So now i can download files from browser, opening some files!!

But i still don't know the cause...
Thanks guys for your idea and your help!