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Windows 7: Norton 360 potential big issue

15 Jul 2015   #11
mjf

Windows 7x64 Home Premium SP1
 
 

I performed a system image restore. Went into Administration settings and turned off Automatic download of new version. So I'm still running Norton 360 21.7.0.11.
I think the latest version is a Beta preparation for Windows 10. I'll be sticking with Windows 7 for a while.


My System SpecsSystem Spec
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15 Jul 2015   #12
3Colors

64-bit Windows 7 Professional
 
 

That also happened to my brother. He turn on his laptop and he revised as always the Norton and found it was white with green. The entire menu changes appearance. The only drawback is that you can not perform an analysis of the laptop.
My System SpecsSystem Spec
16 Jul 2015   #13
NortonSupport

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by 3Colors View Post
That also happened to my brother. He turn on his laptop and he revised as always the Norton and found it was white with green. The entire menu changes appearance. The only drawback is that you can not perform an analysis of the laptop.
Sorry about that. May I know which Norton version is he running?
Let us know we'll check.

Praveen
Norton Support.
My System SpecsSystem Spec
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23 Jul 2015   #14
mjf

Windows 7x64 Home Premium SP1
 
 

Norton "Safe Site" failed yet again on this PC and a new build. This PC - latest Firefox, other PC IE 11 at the moment. Chrome on a 3rd PC has always had problems. I have to say this product is looking bad even though I've used it for a number of years.
My System SpecsSystem Spec
23 Jul 2015   #15
NortonSupport

Windows 7 Ultimate x64
 
 

Sorry to hear that. Can you please run the Live Update until it says "No update found" and reboot the computer to see if that works?

Praveen
Norton Support.
My System SpecsSystem Spec
24 Jul 2015   #16
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by NortonSupport View Post
Sorry to hear that. Can you please run the Live Update until it says "No update found" and reboot the computer to see if that works?

Praveen
Norton Support.
No difference.
Here is a screenshot using the latest Firefox browser. The search was "solar energy".
Notice there is one Norton safe site notification but the others from reputable sites including Wikipedia (https) have no reputation indication except by the green circle WOT (Web of Trust). Two of my other PCs (one a new build using Internet explorer) give the same result. It was a little annoying when Norton Chat support first confused the green circle WOT with Norton but ended up saying the other items were advertisements not covered by Norton Safe Site and Norton was performing fine on my PC!!! This is rubbish and I've used Norton for years.
Norton 360 potential big issue-capture.jpg


My System SpecsSystem Spec
25 Jul 2015   #17
NortonSupport

Windows 7 Ultimate x64
 
 

Sorry about that. Can you please follow these steps https://support.norton.com/sp/en/us/...rProfile_en_us to see if that works?

Praveen
Norton Support.
My System SpecsSystem Spec
29 Jul 2015   #18
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by NortonSupport View Post
Sorry about that. Can you please follow these steps https://support.norton.com/sp/en/us/...rProfile_en_us to see if that works?

Praveen
Norton Support.
Nope it doesn't help. Norton safe site has gone home.
My System SpecsSystem Spec
29 Jul 2015   #19
NortonSupport

Windows 7 Ultimate x64
 
 

Sorry, can you please send a screenshot of your full browser screen, we'll check.
Thanks.

Praveen
Norton Support.
My System SpecsSystem Spec
30 Jul 2015   #20
mjf

Windows 7x64 Home Premium SP1
 
 

The Norton safe site icons have magically reappeared. I have not installed any updates or system configuration changes. I'll keep my fingers crossed.
Thanks for your offers of assistance Praveen/Norton Suport.
My System SpecsSystem Spec
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 Norton 360 potential big issue




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