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Windows 7: Multiple Chrome.exe processes

11 Jul 2015   #31
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by weybrew View Post
To UsernameIssues Post #27...I did not edit any of the previous attachments and I have not added any search engines. Where is all this stuff coming from? I just ran Google's Software Removal Tool (per cottonball) and when Chrome reopened this page was opened and hung up...would not load...chrome://settings/resetProfileSettings.

Will proceed with cottonball.
Thanks for the info. It is not very important at this point to figure out why the AdwCleaner results files differed. As for "Where is all this stuff coming from?", we hope that cottonball can help us find/remove the sources and the things that they changed.


My System SpecsSystem Spec
.
11 Jul 2015   #32
cottonball

Windows 7 Home Premium
 
 

weybrew,

It is possible that malware/adware is causing Google Chrome to crash.

Please use the Farbar Recovery Scan Tool as requested, and post its results. The tool is easy to use, has a very good detection rate, and could pinpoint some specifics causing your issues.

Also, please let us know what version of Chrome you are using. To do that, in Chrome, click the 3 small horizontal bars on the far upper right, and select About Google Chrome. You will see the version number, and it will also tell you if Chrome is up to date.
My System SpecsSystem Spec
11 Jul 2015   #33
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
weybrew,

It is possible that malware/adware is causing Google Chrome to crash.

Please use the Farbar Recovery Scan Tool as requested, and post its results. The tool is easy to use, has a very good detection rate, and could pinpoint some specifics causing your issues.

Also, please let us know what version of Chrome you are using. To do that, in Chrome, click the 3 small horizontal bars on the far upper right, and select About Google Chrome. You will see the version number, and it will also tell you if Chrome is up to date.
My apologies cottonball. My chatting with weybrew might have pushed post #30 to a prior page for you (assuming that you use ten posts per page).

weybrew attached both scan logs from the Farbar Recovery Scan Tool to post #30.
My System SpecsSystem Spec
.

12 Jul 2015   #34
weybrew

Win 7(32)
 
 

Sorry for the delay, ICIT2LOL, but the instructions for Kaspersky tell me to set the USB keyboard to Enable, but to do that I've got to have a non-USB keyboard to access BIOS. Working on it...
My System SpecsSystem Spec
12 Jul 2015   #35
cottonball

Windows 7 Home Premium
 
 

weybrew,

My apology for the delay!

Please open Notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below (Do not copy the word 'code') to Notepad.
Save it to the Desktop, and name it: fixlist.txt

Code:
start
CreateRestorePoint:
CloseProcesses:
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
R2 Everything; C:\Program Files (x86)\Everything\Everything.exe [1048576 2014-08-05] () [File not signed] <==== ATTENTION
C:\Program Files (x86)\Everything
C:\Users\Ted2\AppData\Local\Temp\8.3.30.1-EasyShrx.Dll
C:\Users\Ted2\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpgieedf.dll
C:\Users\Ted2\AppData\Local\Temp\HRBlock_2014_North_Carolina_Upd.exe
C:\Users\Ted2\AppData\Local\Temp\optprosetup.exe
C:\Users\Ted2\AppData\Local\Temp\SandboxieInstall.exe
C:\Users\Ted2\AppData\Local\Temp\setup.exe
C:\Users\Ted2\AppData\Local\Temp\tbsetup.exe
C:\Users\Ted2\AppData\Local\Temp\tmp5hje3btmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmp5lxyxn.exe
C:\Users\Ted2\AppData\Local\Temp\tmp5lxyxn.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmp7hxh59.exe
C:\Users\Ted2\AppData\Local\Temp\tmp7hxh59.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpauh3wxtmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpbh9ff4tmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpbof3ep.exe
C:\Users\Ted2\AppData\Local\Temp\tmpbof3ep.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpcvkfwx.exe
C:\Users\Ted2\AppData\Local\Temp\tmpcvkfwx.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpfjvjdl.exe
C:\Users\Ted2\AppData\Local\Temp\tmpfjvjdl.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmphprxn6tmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpht_oimtmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpifmmzo.exe
C:\Users\Ted2\AppData\Local\Temp\tmpifmmzo.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpijtu2q.exe
C:\Users\Ted2\AppData\Local\Temp\tmpijtu2q.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpilicjn.exe
C:\Users\Ted2\AppData\Local\Temp\tmpilicjn.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpinitja.exe
C:\Users\Ted2\AppData\Local\Temp\tmpinitja.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmprgihme.exe
C:\Users\Ted2\AppData\Local\Temp\tmprgihme.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpwrlyll.exe
C:\Users\Ted2\AppData\Local\Temp\tmpwrlyll.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmpzezagstmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmp_lm_6e.exe
C:\Users\Ted2\AppData\Local\Temp\tmp_lm_6e.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\tmp_qg0xp.exe
C:\Users\Ted2\AppData\Local\Temp\tmp_qg0xp.exetmp.exe
C:\Users\Ted2\AppData\Local\Temp\uninst.exe
C:\Users\Ted2\AppData\Local\Temp\vcredist_x64.exe
C:\Users\Ted2\AppData\Local\Temp\VistaLib64_1.dll
C:\Users\Ted2\AppData\Local\Temp\wpsetup.exe
C:\Users\Ted2\AppData\Local\Temp\_is3BA.exe
C:\Users\Ted2\AppData\Local\Temp\_is5FE6.exe
C:\Users\Ted2\AppData\Local\Temp\_isBB65.exe
C:\Users\Ted2\AppData\Local\Temp\_isD62A.exe
C:\Users\Ted2\AppData\Local\Temp\_isF10A.exe
C:\Users\Ted2\AppData\Local\Temp\{756BE3C9-C366-41EE-86F9-521DD102CAFF}.exe
EmptyTemp:
end
NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST or FRST64, and press the Fix button, just once, and wait.
If for some reason the tool needs a restart, please let the system restart normally. After that let the tool complete its run.
When done, the tool creates a report on the Desktop called: Fixlog.txt

Please post the Fixlog.txt in your reply.

Also, please try Chrome, and let us know if there is any improvement.

If not better, please run a new scan with FRST and attach the new FRST.txt in your reply.
My System SpecsSystem Spec
12 Jul 2015   #36
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by weybrew View Post
Sorry for the delay, ICIT2LOL, but the instructions for Kaspersky tell me to set the USB keyboard to Enable, but to do that I've got to have a non-USB keyboard to access BIOS. Working on it...
Hmm odd one for me I cannot see why Kaspersky is even asking for a keyboard. Once the disk has been made and the BIOS set to boot from whatever source it should just be a matter of putting it in the optical drive when powering up..


Don't suppose you have one or can ask a friend to borrow a wireless one or better still one of the old PS2 types - see pic for the plug end of that. I have often got myself out of a fix using my old Dell XP machine keyboard and mouse when the usual USB fitting ones will not work.


Attached Thumbnails
Multiple Chrome.exe processes-ps2-x3.png  
Attached Images
Multiple Chrome.exe processes-ps2-x1.png Multiple Chrome.exe processes-ps2-x2.png Multiple Chrome.exe processes-ps2-x4.png 
My System SpecsSystem Spec
14 Jul 2015   #37
weybrew

Win 7(32)
 
 

I think I know why I need the keyboard enabled...Kaspersky tells you to "press any key" to initiate running the disk, but the USB keyboard isn't usable until after Windows starts. Still trying to find an older keyboard. Please bear with me.
My System SpecsSystem Spec
14 Jul 2015   #38
weybrew

Win 7(32)
 
 

For cottonball, post #35...Have made the code run per your instructions. Fixlog.txt attached. Chrome seems to be running much better, but I'll run FRST64 again for reference and attach FRST.txt. Didn't think about it before, but should I create a new user for Chrome?


Attached Files
File Type: txt Fixlog.txt (7.1 KB, 2 views)
File Type: txt FRST2.txt (42.0 KB, 2 views)
File Type: txt Addition2.txt (61.0 KB, 0 views)
My System SpecsSystem Spec
14 Jul 2015   #39
cottonball

Windows 7 Home Premium
 
 

weybrew,

Good job!! Thanks for hanging in there.

The Chrome browser showed as a Developer version. In Developer version, Chrome's internal checks are disabled and adware/malware is able to operate.

Please try Google's Software Removal Tool once again:
https://support.google.com/chrome/an...oval_tool&rd=1
See if, when Chrome reopens, the following page hangs up again:
chrome://settings/resetProfileSettings
Let us know.


As far as all the items that ADWCleaner showed, they are in Quarantine. They are going nowhere, and we can get rid of them any time.

If you wish to create a new User for Chrome, that is fine. However, first try the Software Removal Tool and see how it goes with it.

Also, as requested previously, please let us know what version of Chrome you are using.
To do that, in Chrome, click the 3 small horizontal bars on the far upper right, and select:
About Google Chrome

You will see the version number, and it will also tell you if Chrome is up to date. If not up to date, let it run and update Chrome. Then let us know what version of Chrome is installed.
My System SpecsSystem Spec
15 Jul 2015   #40
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Two things to cottonball mate would it be an idea to take a quick look in the HKEY's LOCALL and CURRENT > Software to make sure the Goolge stuff has gone??

Plus just how does one get the ADW stuff out of quarantine? - sorry weybrew for going OT a bit
My System SpecsSystem Spec
Reply

 Multiple Chrome.exe processes




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