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Windows 7: malware problem

16 Aug 2015   #1
JOETHEPAINTER

windows 7 , home edition
 
 
malware problem

I had a Malware problem, and Verizon tech cleaned my computer, but when I looked all my favorites are gone!!!!!!! Is there any way for me to get them back???


My System SpecsSystem Spec
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16 Aug 2015   #2
JOETHEPAINTER

windows 7 , home edition
 
 

Quote   Quote: Originally Posted by JOETHEPAINTER View Post
I had a Malware problem, and Verizon tech cleaned my computer, but when I looked all my favorites are gone!!!!!!! Is there any way for me to get them back???
My System SpecsSystem Spec
17 Aug 2015   #3
AmericanPharaoh

Windows 7 Home Premium 64-bit
 
 

Hello, Joe

Try System Restore to fix your issue.

http://www.sevenforums.com/tutorials/700-system-restore.html

Which Browser do you use?

If no change after the System Restore, try a Browser reset. Let us know if you need assistance with that.

If still no change, your computer may still be infected and will need further cleaning to resolve your issue.

John
My System SpecsSystem Spec
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24 Aug 2015   #4
JOETHEPAINTER

windows 7 , home edition
 
 

thanks for the feed back
My System SpecsSystem Spec
24 Aug 2015   #5
JOETHEPAINTER

windows 7 , home edition
 
 

John, Verizon did a restore on my computer 2-3x's and my contacts are still there, but my favoritesare all gone. , now I guess I have to start all over again. Some tech guys it could be hidden somewhere in my files and some say no!!!!! A lot are asking for miney to check this out and maybe, maybe we can find them, for money of course.....
My System SpecsSystem Spec
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