ie11 menu bar and toolbars missing

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  1. Posts : 13
    Windows 7 Home Premium 64 bit
       #1

    ie11 menu bar and toolbars missing


    I am running Windows 7 Home Premium 64 bit. I normally do not use IE, but have to for work.

    It is not a case of clicking the Alt button or F10 -- those don't work.

    I tried uninstalling, updating, reinstalling IE11 -- no dice.

    I cannot open additional tabs: Ctrl-T does not work.

    Not sure what can be done at this point. I did a search, but all talk about clicking Alt or F10. I assume there is something in the registry, but not sure where to look.

    I tried system restore, but do not have very many restore points, so I could not go back far enough.

    Please see attached screen shot. Thanks in advance for any suggestions.
    Attached Thumbnails Attached Thumbnails ie11 menu bar and toolbars missing-ie11.jpg  
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi,
    Try using Clean boot,
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    After using Start and typing msconfig
    Go to the Startup section and take as many screen shots to get a complete listed,
    Most will say only your security should start with windows,
    Then go to the Services section and on the bottom left Check the box to Hide all Microsoft services,
    Then take more screen shots,
    Cheers.
      My Computer


  3. Posts : 3,822
    Windows10 Pro - 64Bit vs.10547
       #3

    ie11 menu bar and toolbars missing-ie11menu.jpg

    what do you get when you right-click on the top banner?
      My Computer


  4. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    ThrashZone said:
    Hi,
    Try using Clean boot,
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    After using Start and typing msconfig
    Go to the Startup section and take as many screen shots to get a complete listed,
    Most will say only your security should start with windows,
    Then go to the Services section and on the bottom left Check the box to Hide all Microsoft services,
    Then take more screen shots,
    Cheers.
    OK, thanks. Screen shots (3 startup + 5 services) are all in the rar file.
    ie11 menu bar and toolbars missing Attached Files
      My Computer


  5. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    BugMeister said:
    ie11 menu bar and toolbars missing-ie11menu.jpg

    what do you get when you right-click on the top banner?
    CONTEXT MENU: Restore, Move, Size, Minimize, Maximize, Close.
    Move, Size and Maximize are grayed out. (Screen was maximized.)
      My Computer


  6. Posts : 10,485
    W7 Pro SP1 64bit
       #6

    jmw082 said:
    ~~~
    It is not a case of clicking the Alt button or F10 -- those don't work.
    ~~~
    F11 puts IE in the full screen mode and F11 takes it out of that mode.

    edit: perhaps that is not your issue since F11 only hides the menu bar. The favorites bar can still be turned on and off while in the full screen mode.
      My Computer


  7. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #7

    Hi,
    Just upload the screen shots like on your first post,
    Cheers.
      My Computer


  8. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    ThrashZone said:
    Hi,
    Just upload the screen shots like on your first post,
    Cheers.
    OK, here they are.
    Attached Thumbnails Attached Thumbnails ie11 menu bar and toolbars missing-services1.jpg   ie11 menu bar and toolbars missing-services2.jpg   ie11 menu bar and toolbars missing-services3.jpg   ie11 menu bar and toolbars missing-services4.jpg   ie11 menu bar and toolbars missing-services5.jpg  

    ie11 menu bar and toolbars missing-startup1.jpg   ie11 menu bar and toolbars missing-startup2.jpg   ie11 menu bar and toolbars missing-startup3.jpg  
      My Computer


  9. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #9

    Hi thanks for uploading the images,

    First Panda Cloud is Unchecked on the Startup section,
    Check that box and boot your machine when prompted too,

    I would suggest running these free scanners,
    Post the scan results,
    Review Jacee’s instructions to run Adwcleaner here post #7,
    Ignore the title of the thread,
    Instant Savings App
    Screen shot of the download button to use for Adwcleaner
    You can use these free tools to see if they find anything,
    Manually Update them before running full scans,
    Try not to use your computer while the scans are running, (one at a time of course).
    Uncheck the box to Activate the Free trial from the final install options,
    http://www.malwarebytes.org/products/malwarebytes_free
    http://www.superantispyware.com/?tag=SUPERANTISPYWARE
    This one is the longest up to 4 hours, the others are only about 45 minutes,
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Reason being you have Allot of Publisher Unknowns listed in Startup..
      My Computer


  10. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    Here is the log file from adw cleaner:

    # AdwCleaner v3.023 - Report created 02/04/2014 at 12:07:27
    # Updated 01/04/2014 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Jonathan - JONATHAN-PC
    # Running from : C:\Users\Jonathan\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    File Found : C:\END
    File Found : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\searchplugins\Mysea rchdial.xml
    File Found : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\user.js
    File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\searchplugins\Mysearchdi al.xml
    File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\user.js
    File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\67udl0kt.default-3025815246997\user.js
    File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\searchplugins\Mysearchdial.xml
    File Found : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\user.js
    File Found : C:\Windows\System32\Tasks\BrowserDefendert
    Folder Found C:\Program Files (x86)\Conduit
    Folder Found C:\Program Files (x86)\File Type Helper
    Folder Found C:\Program Files (x86)\MyPC Backup
    Folder Found C:\Program Files (x86)\Toolbar Cleaner
    Folder Found C:\ProgramData\Conduit
    Folder Found C:\Users\Jonathan\AppData\Local\Conduit
    Folder Found C:\Users\Jonathan\AppData\Local\CrashRpt
    Folder Found C:\Users\Jonathan\AppData\Local\genienext
    Folder Found C:\Users\Jonathan\AppData\Local\Mobogenie
    Folder Found C:\Users\Jonathan\AppData\Local\NativeMessaging
    Folder Found C:\Users\Jonathan\AppData\Local\WhiteListing
    Folder Found C:\Users\Jonathan\AppData\LocalLow\boost_interprocess
    Folder Found C:\Users\Jonathan\AppData\LocalLow\Conduit
    Folder Found C:\Users\Jonathan\AppData\Roaming\0D0S1L2Z1P1B0T1P1B2Z
    Folder Found C:\Users\Jonathan\AppData\Roaming\DigitalSites
    Folder Found C:\Users\Jonathan\AppData\Roaming\pdfforge
    Folder Found C:\Users\Jonathan\Documents\Mobogenie

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\AppDataLow\Software\BackgroundContainer
    Key Found : HKCU\Software\AppDataLow\Software\Conduit
    Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Found : HKCU\Software\AppDataLow\Software\SmartBar
    Key Found : HKCU\Software\AVG SafeGuard toolbar
    Key Found : HKCU\Software\Conduit
    Key Found : HKCU\Software\dsiteproducts
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{25A3A431-30BB-47C8-AD6A-E1063801134F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7473B6BD-4691-4744-A82B-7854EB3D70B6}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E5C66DD8-308B-4A4F-AF0A-3D04F25B5343}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\DSite
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zip Opener Packages
    Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar
    Key Found : [x64] HKCU\Software\Conduit
    Key Found : [x64] HKCU\Software\dsiteproducts
    Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
    Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
    Key Found : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
    Key Found : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
    Key Found : HKLM\SOFTWARE\Classes\AppID\secman.DLL
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
    Key Found : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager
    Key Found : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager.1
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
    Key Found : HKLM\Software\InstallIQ
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
    Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
    Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
    Key Found : [x64] HKLM\SOFTWARE\DivX\Install\Setup\WizardLayout\ConduitToolbar
    Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
    Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.16428

    Setting Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs] - hxxp://start.mysearchdial.com/?f=2&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z1P1BtDtCtDtC&cr=1043331195&ir=
    Setting Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page] - hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z1P1BtDtCtDtC&cr=1043331195&ir=

    -\\ Mozilla Firefox v

    [ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\0sfrj0f9.default\prefs.js ]

    Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

    [ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\67udl0kt.default-3025815246997\prefs.js ]

    Line Found : user_pref("Smartbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT3306061&octid=CT3306061&SearchSource=61&CUI=UN17316558541171812&UM=2&UP=SP37AFACCA-4CB9-414B-83E3-5EAD055E0AFD");
    Line Found : user_pref("extensions.mysearchdial.aflt", "dsites0101");
    Line Found : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
    Line Found : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBtFtCyEtFtCtAyBzytN1L1 Czu1Q1B1L2Z1P1BtDtCtDtC");
    Line Found : user_pref("extensions.mysearchdial.cr", "1043331195");
    Line Found : user_pref("extensions.mysearchdial.dfltLng", "");
    Line Found : user_pref("extensions.mysearchdial.dfltSrch", true);
    Line Found : user_pref("extensions.mysearchdial.dnsErr", true);
    Line Found : user_pref("extensions.mysearchdial.excTlbr", false);
    Line Found : user_pref("extensions.mysearchdial.hmpg", true);
    Line Found : user_pref("extensions.mysearchdial.hmpgUrl", "hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1[...]
    Line Found : user_pref("extensions.mysearchdial.id", "90E6BA05007D8440");
    Line Found : user_pref("extensions.mysearchdial.instlDay", "16078");
    Line Found : user_pref("extensions.mysearchdial.instlRef", "");
    Line Found : user_pref("extensions.mysearchdial.newTabUrl", "hxxp://start.mysearchdial.com/?f=2&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Cz[...]
    Line Found : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
    Line Found : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
    Line Found : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
    Line Found : user_pref("extensions.mysearchdial.tlbrId", "base");
    Line Found : user_pref("extensions.mysearchdial.tlbrSrchUrl", "hxxp://start.mysearchdial.com/?f=3&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1[...]
    Line Found : user_pref("extensions.mysearchdial.vrsn", "1.8.21.0");
    Line Found : user_pref("extensions.mysearchdial.vrsni", "1.8.21.0");
    Line Found : user_pref("extensions.mysearchdial_i.hmpg", true);
    Line Found : user_pref("extensions.mysearchdial_i.newTab", false);
    Line Found : user_pref("extensions.mysearchdial_i.smplGrp", "none");
    Line Found : user_pref("extensions.mysearchdial_i.vrsnTs", "1.8.21.017:22:44");
    Line Found : user_pref("searchreset.backup.browser.search.defaultenginename", "Mysearchdial");
    Line Found : user_pref("smartbar.conduitHomepageList", "hxxp://search.conduit.com/?ctid=CT3306061&octid=CT3306061&SearchSource=61&CUI=UN17316558541171812&UM=2&UP=SP37AFACCA-4CB9-414B-83E3-5EAD055E0AFD");

    [ File : C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\oksjn9gv.default-1370559352705\prefs.js ]

    Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

    [ File : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\l0qotb1x.default\prefs.js ]

    Line Found : user_pref("browser.startup.homepage", "hxxp://start.mysearchdial.com/?f=1&a=dsites0101&cd=2XzuyEtN2Y1L1QzuzytD0EyC0B0AtDyDtDtDyB0DzzyEyEtDtN0D0Tzu0CyBtAzytN1L2XzutBtFtBt FtCyEtFtCtAyBzytN1L1Czu1Q1B1L2Z[...]
    Line Found : user_pref("browser.search.selectedEngine", "Mysearchdial");
    Line Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

    -\\ Google Chrome v33.0.1750.154

    [ File : C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    [ File : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\preferences ]

    Found : homepage
    Found : urls_to_restore_on_startup

    *************************

    AdwCleaner[R0].txt - [3436 octets] - [19/12/2013 14:26:55]
    AdwCleaner[R1].txt - [10234 octets] - [02/04/2014 12:07:27]
    AdwCleaner[S0].txt - [3358 octets] - [19/12/2013 14:28:41]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [10355 octets] ##########
      My Computer


 
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