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Windows 7: Microsoft Windows Essential froze up - I am not tech savy

23 Aug 2015   #1
emilyINillinois

Windows 7 Home Premium 64bit
 
 
Microsoft Windows Essential froze up - I am not tech savy

Hi, my first post here. Warning: I am 64 years old, have a basic knowledge of computers, but leave the "problems" to the experts.

So here's why I'm posting. I set Windows Essential to do a full scan last night. When my husband got up this morning, it was frozen. I checked the log and found this:

application hang occurred 5x
windows update client occurred 2x
Disk 4x
service control manager 3x
kernel-event tracking 2x
service control manager

"The program IEXPLORE.EXE version 11.0.9600.17937 stopped interacting with Windows and was closed."

Performance Information Rating scores:
processor 7.2
memory (RAM) 7.2
graphics 4.7
gaming graphics 5.6
primary hard disk 387 GB free (466 GB total)

My computer is set to run Essentials every week, but lately the icon has been orange, indicating a problem. So I thought I'd run it last night and this is what occurred.

It may be helpful to know that my husband's log-in for work requires Internet Explorer. I prefer Google Chrome. Could that be part of the issue? It's been that way for years....

I probably have given you more information than you need, but I am close to illiterate when it comes to fixing my computer, so please excuse my low level of knowledge here. Thank you to anyone who helps me (using very low-tech instructions).


My System SpecsSystem Spec
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23 Aug 2015   #2
PC LIZARD

windows 7
 
 

My System SpecsSystem Spec
23 Aug 2015   #3
emilyINillinois

Windows 7 Home Premium 64bit
 
 

PS I really did read through some posts regarding problems with Windows Essential and I wasn't sure if any of the fixes matched up with my problem.

Thanks!
My System SpecsSystem Spec
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23 Aug 2015   #4
emilyINillinois

Windows 7 Home Premium 64bit
 
 

Thank you, PC Lizard! I will try this and post when I've finished.
My System SpecsSystem Spec
23 Aug 2015   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Emily,
Id also download and run Malwarebytes, remember to uncheck the trial period box.
Post any problems you encounter.

Roy
My System SpecsSystem Spec
23 Aug 2015   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I would not recommend using MSE without Malwarebytes Premium = Not free.
Mbam free is okay and all but MSE really needs help and the free version is like catching up after the fact of infection pretty much why the Premium version is needed,

If you want to use the free version please switch to Panda free antivirus instead of MSE.
Since you're already having issues with MSE it would be best to install Panda and uninstall MSE.
My System SpecsSystem Spec
23 Aug 2015   #7
emilyINillinois

Windows 7 Home Premium 64bit
 
 

Thanks, ThrashZone, for your suggestion. I used to have Malware on my computer but my computer guy deleted it. Now I know why. I'll try Panda and check back in.

Many thanks.
My System SpecsSystem Spec
23 Aug 2015   #8
PC LIZARD

windows 7
 
 

Your pc guy deleted because he does not want you to fix it if you fix it NO MONEY FOR HIM... malwarebytes
My System SpecsSystem Spec
23 Aug 2015   #9
emilyINillinois

Windows 7 Home Premium 64bit
 
 

I should have made my user name "technologically challenged beyond belief."

Question 1: when I try to reply to a post, I type the information in, hit submit and then get a new screen asking for me to reply to the thread. Huh? Where did my first reply go????

Question 2: The YouTube video said you have to be in administrator mode. How do I get there?

Thank you.
My System SpecsSystem Spec
23 Aug 2015   #10
PC LIZARD

windows 7
 
 

hit post quick reply ????on the bottom... any thing for administrator.. left click mouse...put mouse icon over the icon then left click mouse...take you time....https://www.google.com/?gws_rd=ssl#q...rator&tbm=vid:) did panda run a full scan ?????
My System SpecsSystem Spec
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