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Microsoft Windows Essential froze up - I am not tech savy
Hi, my first post here. Warning: I am 64 years old, have a basic knowledge of computers, but leave the "problems" to the experts.
So here's why I'm posting. I set Windows Essential to do a full scan last night. When my husband got up this morning, it was frozen. I checked the log and found this:
application hang occurred 5x
windows update client occurred 2x
Disk 4x
service control manager 3x
kernel-event tracking 2x
service control manager
"The program IEXPLORE.EXE version 11.0.9600.17937 stopped interacting with Windows and was closed."
Performance Information Rating scores:
processor 7.2
memory (RAM) 7.2
graphics 4.7
gaming graphics 5.6
primary hard disk 387 GB free (466 GB total)
My computer is set to run Essentials every week, but lately the icon has been orange, indicating a problem. So I thought I'd run it last night and this is what occurred.
It may be helpful to know that my husband's log-in for work requires Internet Explorer. I prefer Google Chrome. Could that be part of the issue? It's been that way for years....
I probably have given you more information than you need, but I am close to illiterate when it comes to fixing my computer, so please excuse my low level of knowledge here. Thank you to anyone who helps me (using very low-tech instructions).