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Windows 7: Error Message - 80070645...Trying to Reinstall MSE

02 Sep 2015   #21
UsernameIssues

W7 Pro SP1 64bit
 
 

Yes, registry keys/values/data can prevent installations. However, Microsoft (and other antivirus apps) protect some registry info in ways that I have never figured out. Symantec does the same thing. I'm hoping that Jacee has utilities that can clear away the remnants.


My System SpecsSystem Spec
.
02 Sep 2015   #22
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by Tallguy924 View Post
How do I get around the fact that my Desktop shortcuts will be erased every time the application is used?
Did you read this?... "Save any unsaved work. TFC will close ALL open programs including your browser! This will also eliminate all desktop shortcuts, so just be aware!

These shortcuts will come back with your desktop background after rebooting! Please run TFC.


TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs).
It shows the amount removed for each location found (in bytes) and the total removed (in MB).
Before running, it will stop Explorer and all other running apps.

When finished, the user must reboot to finish clearing any in-use temp files.
My System SpecsSystem Spec
02 Sep 2015   #23
UsernameIssues

W7 Pro SP1 64bit
 
 

eliminate: completely remove or get rid of (something).

I interpreted eliminate to mean that the desktop shortcuts would be permanently removed.

Perhaps the OP did too.
My System SpecsSystem Spec
.

07 Sep 2015   #24
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

  1. Please download MGADiag http://go.microsoft.com/fwlink/?linkid=52012 and save it to your desktop.
  2. Double click the icon on your desktop.
  3. Push
  4. Push
  5. Go to Start -> Run and type in "Notepad"
  6. Go to Edit -> Paste in notepad.
  7. Copy and paste the results showing in notepad, in your next reply.
My System SpecsSystem Spec
07 Sep 2015   #25
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

For information.
Sure is a lot of junk in those logs.

Jacee I notice this in the logs post#12

Quote:
Key Found : [x64] HKCU\Software\Optimizer Pro
It might of already did it's dirty deeds.

@ Tallguy924 the programs Jacee has suggested will do what they should do if the instruction are followed.
I have use them many times on my computers.
You very well might have more problems that these programs are not designed to repair.
Before getting into other repairs one must be sure the operating system is properly activated and all the garbage is removed.
It's a step at a time kind of thing.

Just follow Jacee's instructions.

I will go back to watching.
My System SpecsSystem Spec
08 Sep 2015   #26
Tallguy924

W7 64 bit
 
 

Thanks for all your support...

I followed your directions and here's the resulting output...

HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAQACAAAAAwABAAEAln26GTaQPimyjyRDSOrElmI9BGtMZISJdo0ucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
My System SpecsSystem Spec
08 Sep 2015   #27
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That is only part of the report log.

I believe that Jacee would like the complete report.

This tutorial by Brink should help you post the complete report here.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
08 Sep 2015   #28
Tallguy924

W7 64 bit
 
 

Thank you for sending along the instructions.

Below is a copy of the program results.

Let me know if I unintentionally made an error in the posting.

Thanks,

Kevin


Code:
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product 
Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: 
yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 
00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{080F0A0B-70AD-425F-A64D-AD20108B865E}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{080F0A0B-70AD-425F-A64D-AD20108B865E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1030635894-3456836272-210214392</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 
Touchsmart 
610-1280qd</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>ING_715</Version><SMBIOSVersion 
major="2" 
minor="6"/><Date>20120301000000.000000+000</Date></BIOS><HWID>046F3007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern 
Standard 
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00371-00178-926-700008-02-1033-7601.0000-0422011
Installation ID: 
010163379593486454399666267770722331627463972373421495
Processor Certificate 
URL: SpcService Web Service
Machine 
Certificate URL: RacService Web Service
Use 
License URL: UseLicenseService Web Service
Product 
Key Certificate URL: PkcService Web Service
Partial 
Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 
1
Trusted time: 9/8/2015 4:06:52 PM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: 
Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 
7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
NAAAAAEAAQABAAIAAQACAAAAAwABAAEAln26GTaQPimyjyRDSOrElmI9BGtMZISJdo0ucw==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   HPQOEM  SLIC-CPC
  
FACP   HPQOEM  SLIC-CPC
  
DBGP   HPQOEM  SLIC-CPC
  
HPET   HPQOEM  SLIC-CPC
  
MCFG   HPQOEM  SLIC-CPC
  
SSDT   HPQOEM  SLIC-CPC
  
SLIC   HPQOEM  SLIC-CPC
  
SSDT   HPQOEM  SLIC-CPC
My System SpecsSystem Spec
09 Sep 2015   #29
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Here is the 'removal tool' for MSE. Microsoft Security Essentials Removal Tool Download
My System SpecsSystem Spec
09 Sep 2015   #30
Tallguy924

W7 64 bit
 
 

Unfortunately, all the investigative efforts have rendered themselves futile. I started out with this problem by the using the application you provided. Given that I thought that some of the actions you recommended may have changed things, I did, in fact, try to run it again and reinstall MSE - all to no avail.

Any further insights?
My System SpecsSystem Spec
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 Error Message - 80070645...Trying to Reinstall MSE




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